BENEFITS SUPPORT EMPLOYEES 2013 - Darius Grayer-Shannon

1. Instructions

 
You are invited to participate in our employee performance evaluation process. Please respond to the questions below specifically regarding your observations and/or experience working with the employee named above during the last year.

It will take 5-10 minutes to complete the survey.

Your response will be strictly confidential and data from this survey will be reported only in the aggregate. If you have questions about the survey process, please contact your manager.

Thank you for your time and support of this process.
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1. CUSTOMER FOCUS
Far Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsPartially meets expectationsDoes not meet expectations
This Employee prioritizes the customer first, whether they are another employee, member, provider or other customer.
This Employee takes ownership of the success of the customer experience.
This Employee advocates for our customers, continually obtaining insights into what they want and need.
This Employee is dedicated to satisfying customers' needs and honoring our commitments to them.
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2. COLLABORATION
Far Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsPartially Meets ExpectationsDoes not meet Expectation
This Employee works together to meet our common goals.
This Employee stresses unity - succeeding as an enterprise is as important as succeeding individually.
This Employee communicates openly, honestly and frequently.
This Employee is accountable for actions within and outside our own teams.
This Employee works collaboratively with internal customers and vendors to move mountains.
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3. INNOVATION
Far Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsPartially Meets ExpectationsDoes not meet Expectations
This Employee is creative in delivering value to our customers and is passionate about what we do.
This Employee anticipates change and capitalizes on the many opportunities that arise.
This Employee encourages new ideas without fear - it's okay to make mistakes, as long as we learn from them.
This Employee adapts and meets the forces of change with power and grace.
This Employee values individual learning and growth - the desire to continually grow our own knowledge and skills.
Through continuous process improvement, this employee delivers results that make a difference in the lives of the people we serve.
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4. TRUST
Far Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsPartially meets ExpectationsDoes not meet Expectations
This Employee acts with honesty and integrity, without compromising the truth. Believes our word is the strength of our brand.
This Employee strives to adhere to the highest ethical standards and honor all commitments.
This Employee treats our customers and fellow employees with honesty, consistency and fairness.
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5. RESPECT
Far Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsPartially Meets ExpectationsDoes not Meet Expectations
This Employee treats customers, providers, vendors and each other with mutual respect and sensitivity.
This Employee respects all individuals and values their contributions, recognizing the importance of diversity.
This Employee values differences in thought, style, culture, ethnicity and experience.
This Employee treats others with the highest degree of dignity, equality and trust.
This Employee recognizes that diversity and inclusion are good for business and make our company stronger.
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6. This Employee responds to your questions/issues thoroughly, respectfully and with adequate detail to resolve your question/issue.
Far Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsPartially Meets ExpectationsDoes Not Meet Expectations
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7. This Employee follows through on commitments and has timely responses to questions/issues.
Far Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsPartially Meets ExpectationsDoes not Meet Expectations
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8. This Employee promotes a positive attitude about the Company and its strategy, goals and objectives.
Far Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsPartially Meets ExpectationsDid not Meet Expectations
9. Is there anything else you would like to share related to your experience and/or observations when working with this employee?
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