Office of the Dean
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1. Default Section
1
. This office was professional in meeting your needs.
This office was professional in meeting your needs.
Strongly Agree
Agree
Disagree
Strongly Disagree
n/a
Other (please specify)
2
. This office fully addressed your concerns by providing knowledgeable and accurate information or referred you to someone.
This office fully addressed your concerns by providing knowledgeable and accurate information or referred you to someone.
Strongly Agree
Agree
Disagree
Strongly Disagree
n/a
Other (please specify)
3
. How long did it take to get this issue resolved?
How long did it take to get this issue resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
n/a
Other (please specify)
4
. How many times have you contacted this office regarding this issue?
How many times have you contacted this office regarding this issue?
Once
Twice
Three times
More than three times
n/a
Other (please specify)
5
. Overall satisfaction with customer service.
Overall satisfaction with customer service.
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
n/a
If you were less than totally satisfied, what could have been done to serve you better?
6
. If you have any suggestions/comments that we could implement to improve and/or better serve you please explain below. (If you wish to comment on a specific employee, please provide the employee's name.)
If you have any suggestions/comments that we could implement to improve and/or better serve you please explain below. (If you wish to comment on a specific employee, please provide the employee's name.)
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