Troubleshooting PERii electronic resource access

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Please use this interactive help area to troubleshoot your registration and access issues. You do not need to view every page and will be re-directed to the pages most likely to help you.

Every page gives you the option to leave this tutorial or to return to a list of common access problems.

A simple tip to start:
• If you have registered with all resources and do not have access to most or all, the problem is most likely at your institution’s end.
• If you can access most resources and there is only one you cannot access, the problem could be at the publisher's end

The recommended route is:
* Try to solve the problem yourself
* Contact your country coordinator (CC)
* Contact the publisher
* Contact INASP