SERVICE SURVEY
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1.

How did you hear about Tec Air, Inc. to call for service? Yellow Pages

Internet Search

Other Website

Sticker Off Equipment

Newspaper

Mailer

Previous Customer

Friend or Family

	Not Satisfied	Satisfied	Very Satisfied
Answered phone prombtly?	*How would you rate your satisfaction with your expirence with Tec Air, Inc.? Answered phone prombtly? Not Satisfied	Answered phone prombtly? Satisfied	Answered phone prombtly? Very Satisfied
Courteous and Friendly on phone?	Courteous and Friendly on phone? Not Satisfied	Courteous and Friendly on phone? Satisfied	Courteous and Friendly on phone? Very Satisfied
Tech courteous and friendly?	Tech courteous and friendly? Not Satisfied	Tech courteous and friendly? Satisfied	Tech courteous and friendly? Very Satisfied
Kept home neat and clean?	Kept home neat and clean? Not Satisfied	Kept home neat and clean? Satisfied	Kept home neat and clean? Very Satisfied
Explained what needed to be fixed thoroughly?	Explained what needed to be fixed thoroughly? Not Satisfied	Explained what needed to be fixed thoroughly? Satisfied	Explained what needed to be fixed thoroughly? Very Satisfied
Technician knowledgeable?	Technician knowledgeable? Not Satisfied	Technician knowledgeable? Satisfied	Technician knowledgeable? Very Satisfied

Overall Satisfaction of Tec Air, Inc.? Dissatisfied

Satisfied

Very Satisfied

Where you offered a Maintenance Agreement? Yes

Already Have One

Please share any additional comments or describe in your own words your overall experience?

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