EHP Survey

	1	2	3	4	5	N/A
EHP Network of doctors (15,000 in Maryland)	EHP Network of doctors (15,000 in Maryland) 1	EHP Network of doctors (15,000 in Maryland) 2	EHP Network of doctors (15,000 in Maryland) 3	EHP Network of doctors (15,000 in Maryland) 4	EHP Network of doctors (15,000 in Maryland) 5	EHP Network of doctors (15,000 in Maryland) N/A
Expanded network outside Maryland (600,000 through MultiPlan)	Expanded network outside Maryland (600,000 through MultiPlan) 1	Expanded network outside Maryland (600,000 through MultiPlan) 2	Expanded network outside Maryland (600,000 through MultiPlan) 3	Expanded network outside Maryland (600,000 through MultiPlan) 4	Expanded network outside Maryland (600,000 through MultiPlan) 5	Expanded network outside Maryland (600,000 through MultiPlan) N/A
Ease of getting an appointment for routine care (within 30 days)	Ease of getting an appointment for routine care (within 30 days) 1	Ease of getting an appointment for routine care (within 30 days) 2	Ease of getting an appointment for routine care (within 30 days) 3	Ease of getting an appointment for routine care (within 30 days) 4	Ease of getting an appointment for routine care (within 30 days) 5	Ease of getting an appointment for routine care (within 30 days) N/A
Ease of getting an appointment with a specialist (within 30 days)	Ease of getting an appointment with a specialist (within 30 days) 1	Ease of getting an appointment with a specialist (within 30 days) 2	Ease of getting an appointment with a specialist (within 30 days) 3	Ease of getting an appointment with a specialist (within 30 days) 4	Ease of getting an appointment with a specialist (within 30 days) 5	Ease of getting an appointment with a specialist (within 30 days) N/A
Ease of getting tests/screenings from laboratory and/or radiology facilities	Ease of getting tests/screenings from laboratory and/or radiology facilities 1	Ease of getting tests/screenings from laboratory and/or radiology facilities 2	Ease of getting tests/screenings from laboratory and/or radiology facilities 3	Ease of getting tests/screenings from laboratory and/or radiology facilities 4	Ease of getting tests/screenings from laboratory and/or radiology facilities 5	Ease of getting tests/screenings from laboratory and/or radiology facilities N/A
Coordination of care between your doctor and EHP	Coordination of care between your doctor and EHP 1	Coordination of care between your doctor and EHP 2	Coordination of care between your doctor and EHP 3	Coordination of care between your doctor and EHP 4	Coordination of care between your doctor and EHP 5	Coordination of care between your doctor and EHP N/A

N/A

EHP Network of doctors (15,000 in Maryland)

EHP Network of doctors (15,000 in Maryland) 1

EHP Network of doctors (15,000 in Maryland) 2

EHP Network of doctors (15,000 in Maryland) 3

EHP Network of doctors (15,000 in Maryland) 4

EHP Network of doctors (15,000 in Maryland) 5

EHP Network of doctors (15,000 in Maryland) N/A

Expanded network outside Maryland (600,000 through MultiPlan)

Expanded network outside Maryland (600,000 through MultiPlan) 1

Expanded network outside Maryland (600,000 through MultiPlan) 2

Expanded network outside Maryland (600,000 through MultiPlan) 3

Expanded network outside Maryland (600,000 through MultiPlan) 4

Expanded network outside Maryland (600,000 through MultiPlan) 5

Expanded network outside Maryland (600,000 through MultiPlan) N/A

Ease of getting an appointment for routine care (within 30 days)

Ease of getting an appointment for routine care (within 30 days) 1

Ease of getting an appointment for routine care (within 30 days) 2

Ease of getting an appointment for routine care (within 30 days) 3

Ease of getting an appointment for routine care (within 30 days) 4

Ease of getting an appointment for routine care (within 30 days) 5

Ease of getting an appointment for routine care (within 30 days) N/A

Ease of getting an appointment with a specialist (within 30 days)

Ease of getting an appointment with a specialist (within 30 days) 1

Ease of getting an appointment with a specialist (within 30 days) 2

Ease of getting an appointment with a specialist (within 30 days) 3

Ease of getting an appointment with a specialist (within 30 days) 4

Ease of getting an appointment with a specialist (within 30 days) 5

Ease of getting an appointment with a specialist (within 30 days) N/A

Ease of getting tests/screenings from laboratory and/or radiology facilities

Ease of getting tests/screenings from laboratory and/or radiology facilities 1

Ease of getting tests/screenings from laboratory and/or radiology facilities 2

Ease of getting tests/screenings from laboratory and/or radiology facilities 3

Ease of getting tests/screenings from laboratory and/or radiology facilities 4

Ease of getting tests/screenings from laboratory and/or radiology facilities 5

Ease of getting tests/screenings from laboratory and/or radiology facilities N/A

Coordination of care between your doctor and EHP

Coordination of care between your doctor and EHP 1

Coordination of care between your doctor and EHP 2

Coordination of care between your doctor and EHP 3

Coordination of care between your doctor and EHP 4

Coordination of care between your doctor and EHP 5

Coordination of care between your doctor and EHP N/A

Question Title

* 2. Have you called EHP’s Customer Service department during the past six months?

Yes (please answer question 3)

No (please go to question 4)

Question Title

* 3. If you answered yes on question 2, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

	1	2	3	4	5
Friendliness/courtesy	Friendliness/courtesy 1	Friendliness/courtesy 2	Friendliness/courtesy 3	Friendliness/courtesy 4	Friendliness/courtesy 5
Knowledge	Knowledge 1	Knowledge 2	Knowledge 3	Knowledge 4	Knowledge 5
Ability to resolve issue	Ability to resolve issue 1	Ability to resolve issue 2	Ability to resolve issue 3	Ability to resolve issue 4	Ability to resolve issue 5

Comments

Question Title

* 4. Have you ever accessed the EHP website www.ehp.org?

Yes (please answer question 5)

No (please go to question 6)

Question Title

* 5. If you answered yes on question 4, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

	1	2	3	4	5
Ability to search for a doctor	Ability to search for a doctor 1	Ability to search for a doctor 2	Ability to search for a doctor 3	Ability to search for a doctor 4	Ability to search for a doctor 5
Ease of finding the information you’re looking for	Ease of finding the information you’re looking for 1	Ease of finding the information you’re looking for 2	Ease of finding the information you’re looking for 3	Ease of finding the information you’re looking for 4	Ease of finding the information you’re looking for 5
Provided health tips and information	Provided health tips and information 1	Provided health tips and information 2	Provided health tips and information 3	Provided health tips and information 4	Provided health tips and information 5
Rate at which the website is updated	Rate at which the website is updated 1	Rate at which the website is updated 2	Rate at which the website is updated 3	Rate at which the website is updated 4	Rate at which the website is updated 5
Overall appearance of the site	Overall appearance of the site 1	Overall appearance of the site 2	Overall appearance of the site 3	Overall appearance of the site 4	Overall appearance of the site 5

What topics/information would you like to see on the website? Please give us your recommendations for a better online experience:

Question Title

* 6. Have you used EHP’s secure online portal, HealthLINK@Hopkins, to access your health and administrative information, benefits coverage, personal health record, claims, referral, or authorization status?

Yes (please answer question 7)

No (please go to question 8)

Question Title

* 7. If you answered yes on question 6, rate your level of satisfaction of HealthLINK@Hopkins on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

	1	2	3	4	5
HealthLINK@Hopkins	HealthLINK@Hopkins 1	HealthLINK@Hopkins 2	HealthLINK@Hopkins 3	HealthLINK@Hopkins 4	HealthLINK@Hopkins 5

What information would you like to see available through HealthLINK@Hopkins? Please give us your recommendations for making this feature even more useful:

Question Title

* 8. Did you know that EHP offers free care management programs/services to help members manage asthma, cardiovascular disease, COPD, diabetes, high blood pressure, HIV/AIDS, kidney disease, pregnancy?

Yes (please answer question 9)

No (please go to question 11)

Question Title

* 9. Have you used any of the care management programs/services?

Yes (please answer question 10)

No (please go to question 11)

Question Title

* 10. If you answered yes on question 9, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

	1	2	3	4	5
Care Management programs/services	Care Management programs/services 1	Care Management programs/services 2	Care Management programs/services 3	Care Management programs/services 4	Care Management programs/services 5

What programs or services would you like to see offered through our Care Management department?

Question Title

* 11. Have you read Connections, EHP’s quarterly newsletter?

Yes (please answer question 12)

No (please go to question 13)

	1	2	3	4	5
Member stories	Member stories 1	Member stories 2	Member stories 3	Member stories 4	Member stories 5
What If? (guidance on accessing benefits)	What If? (guidance on accessing benefits) 1	What If? (guidance on accessing benefits) 2	What If? (guidance on accessing benefits) 3	What If? (guidance on accessing benefits) 4	What If? (guidance on accessing benefits) 5
Pharmacy News	Pharmacy News 1	Pharmacy News 2	Pharmacy News 3	Pharmacy News 4	Pharmacy News 5
Checkpoint Wellness (information about preventive health services)	Checkpoint Wellness (information about preventive health services) 1	Checkpoint Wellness (information about preventive health services) 2	Checkpoint Wellness (information about preventive health services) 3	Checkpoint Wellness (information about preventive health services) 4	Checkpoint Wellness (information about preventive health services) 5
The Bookshelf (book reviews)	The Bookshelf (book reviews) 1	The Bookshelf (book reviews) 2	The Bookshelf (book reviews) 3	The Bookshelf (book reviews) 4	The Bookshelf (book reviews) 5
Healthwise for Life (focus on specific health conditions)	Healthwise for Life (focus on specific health conditions) 1	Healthwise for Life (focus on specific health conditions) 2	Healthwise for Life (focus on specific health conditions) 3	Healthwise for Life (focus on specific health conditions) 4	Healthwise for Life (focus on specific health conditions) 5

Member stories

Member stories 1

Member stories 2

Member stories 3

Member stories 4

Member stories 5

What If? (guidance on accessing benefits)

What If? (guidance on accessing benefits) 1

What If? (guidance on accessing benefits) 2

What If? (guidance on accessing benefits) 3

What If? (guidance on accessing benefits) 4

What If? (guidance on accessing benefits) 5

Pharmacy News

Pharmacy News 1

Pharmacy News 2

Pharmacy News 3

Pharmacy News 4

Pharmacy News 5

Checkpoint Wellness (information about preventive health services)

Checkpoint Wellness (information about preventive health services) 1

Checkpoint Wellness (information about preventive health services) 2

Checkpoint Wellness (information about preventive health services) 3

Checkpoint Wellness (information about preventive health services) 4

Checkpoint Wellness (information about preventive health services) 5

The Bookshelf (book reviews)

The Bookshelf (book reviews) 1

The Bookshelf (book reviews) 2

The Bookshelf (book reviews) 3

The Bookshelf (book reviews) 4

The Bookshelf (book reviews) 5

Healthwise for Life (focus on specific health conditions)

Healthwise for Life (focus on specific health conditions) 1

Healthwise for Life (focus on specific health conditions) 2

Healthwise for Life (focus on specific health conditions) 3

Healthwise for Life (focus on specific health conditions) 4

Healthwise for Life (focus on specific health conditions) 5

EHP Survey

1.

Question Title

* 1. Rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

Question Title

* 2. Have you called EHP’s Customer Service department during the past six months?

Question Title

* 3. If you answered yes on question 2, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

Question Title

* 4. Have you ever accessed the EHP website www.ehp.org?

Question Title

* 5. If you answered yes on question 4, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

Question Title

* 6. Have you used EHP’s secure online portal, HealthLINK@Hopkins, to access your health and administrative information, benefits coverage, personal health record, claims, referral, or authorization status?

Question Title

* 7. If you answered yes on question 6, rate your level of satisfaction of HealthLINK@Hopkins on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

Question Title

* 8. Did you know that EHP offers free care management programs/services to help members manage asthma, cardiovascular disease, COPD, diabetes, high blood pressure, HIV/AIDS, kidney disease, pregnancy?

Question Title

* 9. Have you used any of the care management programs/services?

Question Title

* 10. If you answered yes on question 9, rate your level of satisfaction on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

Question Title

* 11. Have you read Connections, EHP’s quarterly newsletter?

Question Title

* 12. Rate your satisfaction with features in EHP’s quarterly newsletter Connections on a five-point scale, with “1” meaning very dissatisfied and “5” meaning very satisfied.

Question Title

* 13. Anything else you would like to share?