Exit this survey Customer Feedback - May 13 Question Title * 1. Which store have you visited most recently? Redcliffe/Market St. Royal Palm - Friars Hill Rd Town House Plaza Barbuda Question Title * 2. What was the reason for your visit? Purchase top-up Purchase a handset Sign up for phone service Sign up to 4G LTE Pay your bill Other (please specify) Question Title * 3. Approximately how long did you have to wait before a Digicel representative began to help you? More than 20 minutes 15-20 minutes 10 - 15 minutes 5-10 minutes Less than 5 minutes Question Title * 4. How well did the Digicel Representative listen to you? Extremely well Very well Moderately well Slightly well Not at all well Question Title * 5. How would you rate our performance in the following areas? Very Good Good Fair Poor Very Poor Customer satisfaction Customer satisfaction Very Good Customer satisfaction Good Customer satisfaction Fair Customer satisfaction Poor Customer satisfaction Very Poor Friendliness of staff Friendliness of staff Very Good Friendliness of staff Good Friendliness of staff Fair Friendliness of staff Poor Friendliness of staff Very Poor Staff knowledge of products & services Staff knowledge of products & services Very Good Staff knowledge of products & services Good Staff knowledge of products & services Fair Staff knowledge of products & services Poor Staff knowledge of products & services Very Poor Coverage Coverage Very Good Coverage Good Coverage Fair Coverage Poor Coverage Very Poor Call Quality Call Quality Very Good Call Quality Good Call Quality Fair Call Quality Poor Call Quality Very Poor Value Value Very Good Value Good Value Fair Value Poor Value Very Poor Product selection Product selection Very Good Product selection Good Product selection Fair Product selection Poor Product selection Very Poor Price of handsets Price of handsets Very Good Price of handsets Good Price of handsets Fair Price of handsets Poor Price of handsets Very Poor Price of calls Price of calls Very Good Price of calls Good Price of calls Fair Price of calls Poor Price of calls Very Poor Question Title * 6. How clear was the information provided to you by our representative? Extremely clear Very clear Moderately clear Slightly clear Not at all clear Question Title * 7. Was your experience with Digicel better or worse than you expected it to be? Much better Somewhat better Slightly better About what was expected Slightly worse Somewhat worse How could we improve? Question Title * 8. Do you have a phone with any other cellular provider if so who and why? Lime Imobile No other provider Why are you with this other provider? Question Title * 9. Who is your primary cellular provider? Digicel Lime Imobile Question Title * 10. On a scale of 1 to 10. 10 being the best & 1 the worst. How does Digicel perform in the following areas when compared to Lime or Imobile? 1 2 3 4 5 6 7 8 9 10 Call quality Call quality 1 Call quality 2 Call quality 3 Call quality 4 Call quality 5 Call quality 6 Call quality 7 Call quality 8 Call quality 9 Call quality 10 Coverage Coverage 1 Coverage 2 Coverage 3 Coverage 4 Coverage 5 Coverage 6 Coverage 7 Coverage 8 Coverage 9 Coverage 10 Value Value 1 Value 2 Value 3 Value 4 Value 5 Value 6 Value 7 Value 8 Value 9 Value 10 Customer care/Service Customer care/Service 1 Customer care/Service 2 Customer care/Service 3 Customer care/Service 4 Customer care/Service 5 Customer care/Service 6 Customer care/Service 7 Customer care/Service 8 Customer care/Service 9 Customer care/Service 10 Friendliness of Staff Friendliness of Staff 1 Friendliness of Staff 2 Friendliness of Staff 3 Friendliness of Staff 4 Friendliness of Staff 5 Friendliness of Staff 6 Friendliness of Staff 7 Friendliness of Staff 8 Friendliness of Staff 9 Friendliness of Staff 10 What specific suggestions do you have that will help us improve our service? If you'd like us to contact you to discuss further, please leave your details. Question Title * 11. How did you hear about this survey? In store Till receipt Via ebill Facebook Other (please specify) Question Title * 12. Please leave your name and phone number, should we need to contact you. Thank you for your feedback. Done
