Maximum Fitness Member Survey

1. How far do you work and live from our club?

	Less than 3 miles	3 to 10 miles	10 or more miles
Home	*How far do you work and live from our club? Home Less than 3 miles	Home 3 to 10 miles	Home 10 or more miles
Work	Work Less than 3 miles	Work 3 to 10 miles	Work 10 or more miles

2. What was MOST important to you when you were checking out health clubs?

What was MOST important to you when you were checking out health clubs? A club that helps me get fit and healthy

Great member service - I'm not a number

Convenient to home or work

Wide selection of equipment

Price of membership

No Hassles (Contracts, Parking, Crowded etc)

3. What is your personal income?

What is your personal income? Less than $50,000

$50,000 to $99,999

$100,000 or more

4. When you started looking for a Health Club, where did you look FIRST?

	Ask a friend or relative	Phone Book	Newspaper	Internet/ Websites	Visit clubs
1st	*When you started looking for a Health Club, where did you look FIRST? 1st Ask a friend or relative	1st Phone Book	1st Newspaper	1st Internet/ Websites	1st Visit clubs
2nd	2nd Ask a friend or relative	2nd Phone Book	2nd Newspaper	2nd Internet/ Websites	2nd Visit clubs
3rd	3rd Ask a friend or relative	3rd Phone Book	3rd Newspaper	3rd Internet/ Websites	3rd Visit clubs
4th	4th Ask a friend or relative	4th Phone Book	4th Newspaper	4th Internet/ Websites	4th Visit clubs
5th	5th Ask a friend or relative	5th Phone Book	5th Newspaper	5th Internet/ Websites	5th Visit clubs

5. When searching for a Health Club, would you rather get more information by:

When searching for a Health Club, would you rather get more information by: Coming in and speaking to the sales representative

Calling in to get your questions answered

Visiting a website to learn more

Reading literature from the club

6. How long were you thinking about health and fitness before you joined our health club?

How long were you thinking about health and fitness before you joined our health club? 1 Week

2 Weeks

3 Weeks

1 Month

2 Months

3 Months or more

7. Other than ours, how many Clubs have you belonged to in the last 10 years?

Other than ours, how many Clubs have you belonged to in the last 10 years? 0

4 or more

8. How would you describe the appearance of the gym, equipment, and staff.

How would you describe the appearance of the gym, equipment, and staff. Clean, cutting edge and professional

Good, gets the job done and helpful

Average, worn and they’re around

Dirty, out dated and never there for you

9. How do you rate our cleanliness?

How do you rate our cleanliness? Excellent – Spotless

Fine – Always seems clean

Poor – Clean this place

10. How would you rate our staff and customer service?

How would you rate our staff and customer service? Excellent – You have the best staff ever

Very Good – Everyone cares

Fine – Everyone does their job

Needs Work – I need more help

Poor – Change your people

11. How do we stack up to your expectations?

How do we stack up to your expectations? I should have joined years ago

More than expected

As Promised

Below Expectations

12. What do you like MOST about this gym?

What do you like MOST about this gym? The friendly, caring staff

The training

The equipment

The size

The atmosphere

The price

13. What would you change most about our health club to make it better?

What would you change most about our health club to make it better? Our products and services

Nutrition and dieting

The hours

The price

Better/More equipment

More attentive staff

Other (please specify)

14. How many times a week do you work out with us? (on average)

How many times a week do you work out with us? (on average) Not enough

15. Have you used our Personal Training?

Have you used our Personal Training? No, I’m good on my own

No, but I should

No, but I’m thinking about it

Yes

Yes, in the past

16. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated.

In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated.

17. Please update our records with your current email address. We DO NOT share or distribute your information with any outside sources.
All survey results are anonymous.

Please update our records with your current email address. We DO NOT share or distribute your information with any outside sources. All survey results are anonymous.