WEBRES USER SURVEY

1. Introduction

CTM takes pride in it's Online Booking Engine - Webres - and is continually striving to ensure it is the market leader.

To assist us in this process, we value your feedback on the capabilities of the tool and your Webres experience, as well as any suggestions for future enhancement.

The information provided here will be used in future product development negotiations, internal training and is very much appreciated.

Thank you for your participation.

Regards

Corporate Travel Management.

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1. Please rate Webres in the following areas (5 = highest, 1 = lowest):

	5	4	3	2	1
Ease of use	*Please rate Webres in the following areas (5 = highest, 1 = lowest): Ease of use 5	Ease of use 4	Ease of use 3	Ease of use 2	Ease of use 1
Fare display	Fare display 5	Fare display 4	Fare display 3	Fare display 2	Fare display 1
Reliability	Reliability 5	Reliability 4	Reliability 3	Reliability 2	Reliability 1
Speed	Speed 5	Speed 4	Speed 3	Speed 2	Speed 1
Policy control	Policy control 5	Policy control 4	Policy control 3	Policy control 2	Policy control 1

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2. On average, how long does it take to make a simple return domestic booking?

On average, how long does it take to make a simple return domestic booking? 1-2 minutes

2-3 minutes

3-4 minutes

4-5 minutes

5 minutes plus

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3. How much time do you think Webres saves you when making a booking?

How much time do you think Webres saves you when making a booking? 1 to 2 minutes per booking

3 to 5 minutes per booking

more than 5 minutes per booking

does not save me any time

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4. Please rate how satisfied you are with the Webres support which CTM provides?

Please rate how satisfied you are with the Webres support which CTM provides? 5 - exceeded needs/expectations

4 - more than satisficed needs / expectations

3 - meets needs/expections

2 - partly meets needs / expectations

1 - needs/expectations not meet in any way

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5. How useful do you find the Webres training that CTM provides to yourself & or your staff?

How useful do you find the Webres training that CTM provides to yourself & or your staff? Extremely useful & covered all areas

Partly useful, but there were still some unknown areas

Not useful at all

Training was not offered

6. We are very keen to hear your thoughts on any improvements you would like see in Webres. Please let us know your suggetions below.

We are very keen to hear your thoughts on any improvements you would like see in Webres. Please let us know your suggetions below.

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7. What Company do you work for?

What Company do you work for?

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WEBRES USER SURVEY

1. Introduction

*1. Please rate Webres in the following areas (5 = highest, 1 = lowest):

*2. On average, how long does it take to make a simple return domestic booking?

*3. How much time do you think Webres saves you when making a booking?

*4. Please rate how satisfied you are with the Webres support which CTM provides?

*5. How useful do you find the Webres training that CTM provides to yourself & or your staff?