Holiday Nightmares Survey

A holiday is something to look forward to, but sometimes they turn into a holiday horror instead of your dream destination. As a Travel Researcher I am looking to discover how many of these problems could be avoided by carrying out more research before you book.

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1. How did you book your holiday?

How did you book your holiday? High Street Travel Agent

Telephone Travel Agent

Telephone Tour Operator

Internet

Direct with accommodation and airline

Mix direct and Internet

Other

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2. How long before departure did you book?

How long before departure did you book? Last minute (1 month or less)

2 months

3 months

4 months

5 months of more

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3. How long was your holiday?

How long was your holiday? 3-7 Nights

7-10 Nights

11-14 Nights

Longer

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4. How much was the approximate price per person?

How much was the approximate price per person? Less than £300

Between £300 - £500

Between £500 - £750

Between £750 - £1000

More than £1000

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5. Where did you travel?

Where did you travel? Africa

Australia / New Zealand

Canada

Caribbean

Central America

Eastern Europe

Far East

Mediterranean

Middle East

Spain

South America

USA

Other

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6. What went wrong with your holiday? Please select all that apply.

What went wrong with your holiday? Please select all that apply. Flight - delayed

Flight - cancelled

Flight - diverted

Flight - less facilities than expected (code share)

Flight - poor service

Flight - problem passengers

Flight - entertainment failed

Flight - special meal not provided

Flight - other

Hotel - dirty room

Hotel - run down

Hotel - poor food

Hotel - illness due to food

Hotel - illness due to pool

Hotel - accident

Hotel - facilities closed or broken

Hotel - didn't match brochure description

Hotel - too noisy

Hotel - bad area

Hotel - didn't cater for your nationality

Hotel - not built

Hotel - maintenance work

Hotel - maintenance nearby (not in hotel)

Hotel - closed

Hotel - other guests

Hotel - other

Transfer - too long

Transfer - not booked

Transfer - didn't arrive

Transfer - other

Resort - run down

Resort - severe weather damage

Resort - strikes

Resort - war

Resort - not for families

Resort - only for families

Resort - local laws, customs or attitudes

Resort - unsuitable for people with mobility issues

Resort - other

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7. How did the travel company attempt to resolve this issue?

How did the travel company attempt to resolve this issue? They didn't

They didn't and I took my complaint to a 3rd party (ABTA, Trading Standards, etc.)

With an upgrade

With a voucher for a discount on a future booking

With cash in resort

With cash on your return

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8. Would you travel with this company again?

Would you travel with this company again? Yes

Yes, but not for the same destination

Perhaps if the price was right

Booked direct with hotel, not going again

Booked direct with hotel, will go back

Booked direct with airline, not flying with them again

Booked direct with airline, will fly with them again

9. Would you be interested in a copy of the results of this survey? If so please give us your email address. We will NOT be passing your email address onto any third parties and will only be used in the purpose of this survey unless as specified in Question 10.

Would you be interested in a copy of the results of this survey? If so please give us your email address. We will NOT be passing your email address onto any third parties and will only be used in the purpose of this survey unless as specified in Question 10.

10. If you have given us your email address, would you be interested in hearing more from the Travel Researcher at Holiday Hut?

If you have given us your email address, would you be interested in hearing more from the Travel Researcher at Holiday Hut? Please send me your special offers

Please send me your newsletter

Please contact me for other surveys

Holiday NightmaresExit this survey

What went wrong with your holiday?

*1. How did you book your holiday?

*2. How long before departure did you book?

*3. How long was your holiday?

*4. How much was the approximate price per person?

*5. Where did you travel?

*6. What went wrong with your holiday? Please select all that apply.

*7. How did the travel company attempt to resolve this issue?

*8. Would you travel with this company again?