Desktop Infrastructure and Cloud Services Survey

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1. Which option best describes the industry of your primary business operations?

Which option best describes the industry of your primary business operations?   Academic Accounting Advertising Aerospace Automotive Banking Chemicals Construction Consulting Consumer products Communications Defense Energy Engineering Electronics Finance Food Processing Government Grocery Healthcare Hospital Insurance IT/Technology Services Provider Legal Manufacturing Media & Entertainment Metals Municipality/Municipal Agency News Organization Non-Profit Pharmaceuticals Real Estate Retail Sales Sports organization Telecommunications Transportation Travel Utility

2. What is your title/function?

What is your title/function?   Network administrator IT Manager Director/VP of IT Software developer Chief Technology Officer (CTO) Chief Information Officer (CIO) Chief Operating Officer (COO)

Other (please specify)

3. How many client PCs (desktops, workstations and notebooks) are employed in your organization?

How many client PCs (desktops, workstations and notebooks) are employed in your organization?   1 to 99 100 to 249 250 to 499 500 to 999 1,000 to 2,999 3,000 to 4,999 5,000 to 9,999 10,000+

4. How many of your users routinely work remotely or outside the office (i.e., not connected to a corporate network)?

How many of your users routinely work remotely or outside the office (i.e., not connected to a corporate network)?   None 0 to 25% 26% to 50% 51% to 75% 76% to 100%

5. What desktop operating systems are present in your organization (Select ALL that apply)

What desktop operating systems are present in your organization (Select ALL that apply)   Windows XP Windows Vista Windows 7 Red Hat Linux Novell SuSE Linux Ubuntu Debian Apple Mac OS X 10.x IBM AIX HP UX Sun Solaris

Other (please specify)

6. Is the anti-virus software on your client PCs up-to-date?

Is the anti-virus software on your client PCs up-to-date?   Yes, all AV software is current Yes, the majority of our AV software is current It's a mix; some AV software is current, some is outdated The majority of our AV software is outdated No,all of our AV software is outdated Unsure

7. How many distinct desktop management applications does your company currently use to manage functions such as Remote PC monitoring; Patch and update management/deployment; malware protection; asset inventory; critical alerting; remote assistance/remote control; IT asset management reporting?

How many distinct desktop management applications does your company currently use to manage functions such as Remote PC monitoring; Patch and update management/deployment; malware protection; asset inventory; critical alerting; remote assistance/remote control; IT asset management reporting?   0 1 2 3 4 Unsure

8. What are the most common or challenging issues that you encounter in attempting to purchase/deploy desktop management applications to manage those functions? (Select ALL that apply)

What are the most common or challenging issues that you encounter in attempting to purchase/deploy desktop management applications to manage those functions? (Select ALL that apply)   Too difficult to compare products that offer different functions Concerns about how different products integrate with one another Prohibitively long setup & installation time Too much training or orientation required Frequent employee turnover makes it difficult to project licensing needs Rigid corporate IT standards make adopting system software difficult for local use Too difficult to quantify TCO/ROI Large upfront costs make management unlikely to approve project

Other (please specify)

9. How do you deploy new software updates?

How do you deploy new software updates?   Manually We use a dedicated update management tool We employ a third party services provider, external consultant Unsure

Other (please specify)

10. Do you/your organization find it more difficult to support remote users compared to office-based local users?

Do you/your organization find it more difficult to support remote users compared to office-based local users?   Yes No Unsure

11. Are you satisfied with the ability of your current security package to alert you to the presence of viruses, worms, Trojans and other malware threats?

Are you satisfied with the ability of your current security package to alert you to the presence of viruses, worms, Trojans and other malware threats?   Yes No Unsure

12. Are you satisfied with your organization's current ability to ensure that your PCs have the latest security updates & patches?

Are you satisfied with your organization's current ability to ensure that your PCs have the latest security updates & patches?   Yes No Unsure

13. Are you satisfied with your organization's current ability to inventory the hardware assets (total number, make, model and specifications) in your environment?

Are you satisfied with your organization's current ability to inventory the hardware assets (total number, make, model and specifications) in your environment?   Yes No Unsure

14. Have you migrated any IT functions to the cloud?

Have you migrated any IT functions to the cloud?   Yes No We are considering it but have not yet decided Unsure

15. If you answered No or Unsure to Question 14, what issues are impeding your organization from deploying cloud services? (Select ALL that apply)

If you answered No or Unsure to Question 14, what issues are impeding your organization from deploying cloud services? (Select ALL that apply)   No compelling business reason We feel it's too expensive We feel that it's an unproven technology delivery method We feel that it does not offer performance parity with on-premise alternatives We feel that it is too complex to deploy, manage and maintain We're concerned about security/need specific guarantees for sensitive data We're concerned about guaranteed response time for service & support We're concerned about disaster recovery in the event of an outage We feel that it's too disruptive to our current environment We don't feel that it's the right model for our business All of the above

Other (please specify)

16. If your organization plans or potentially plans to deploy cloud services, what business & technology benefits does it hope to gain? (Select ALL that apply)

If your organization plans or potentially plans to deploy cloud services, what business & technology benefits does it hope to gain? (Select ALL that apply)   Lower upfront investment costs Ease of management (doesn't require specialized IT skills & training) Simplified ongoing local, remote & mobile PC management Improved user productivity Standardize our environment Allow us to provide better service to customers, partners & suppliers Make our business more competitive Scalability/cloud services will scale as our needs grow Lower operational expenses Ubiquitous connectivity & anywhere access Built-in security/PCs are protected from malware Lower TCO and acclerated ROI All of the above

17. Would you consider implementing a cloud-delivered software offering that would help you manage & secure the PCs in your organization?

Would you consider implementing a cloud-delivered software offering that would help you manage & secure the PCs in your organization?   Yes No Unsure

18. If your organization is deploying Windows 7 in a production or beta test environment, please rate the experience

If your organization is deploying Windows 7 in a production or beta test environment, please rate the experience   Excellent Very Good Good Satisfactory Poor Unsatisfactory We haven't formed a strong impression Not Applicable/we are not yet using or testing Windows 7

19. How likely is your organization to deploy Windows 7 within the next year?

How likely is your organization to deploy Windows 7 within the next year?   We have already deployed Windows 7 We are in the process of deploying Windows 7 We are preparing to deploy Windows 7 (e.g, purchasing licenses) We have evaluated it, but have no definitive plans to deploy We have not evaluated it and have no definitive plans to deploy it within the next year Unlikely We are switching to another desktop OS

20. Microsoft is readying Windows Intune, a cloud services offering for businesses designed to simplify PC management and security using Windows cloud services and Windows 7. It can be administered through a single Web-based console to enable end users and IT staff to work from anywhere. It only requires an Internet connection. Would your organization consider deploying a service like this?

Microsoft is readying Windows Intune, a cloud services offering for businesses designed to simplify PC management and security using Windows cloud services and Windows 7. It can be administered through a single Web-based console to enable end users and IT staff to work from anywhere. It only requires an Internet connection. Would your organization consider deploying a service like this?   Yes No Unsure

21. In what timeframe would your firm deploy a service like Intune?

In what timeframe would your firm deploy a service like Intune?   Immediately - within the month Within 3 months Within 6 months Within 1 year More than 1 year Never Unsure

22. If your organization were to deploy a desktop cloud-based management security service like Windows Intune what is the maximum list price it would be willing to pay per PC/per month?

If your organization were to deploy a desktop cloud-based management security service like Windows Intune what is the maximum list price it would be willing to pay per PC/per month?   $1 to $5 per desktop $6 to $10 per desktop $11 to $15 per desktop $16 to $20 per desktop $21 to $25 per desktop $26 to $30 per desktop More than $30 per desktop Unsure

23. Please comment on the most compelling reason for your organization to upgrade to or skip Windows 7 and to deploy or not deploy a cloud services-based PC management and security offering like Intune. Remember to leave your comment + your Email address. You must leave a comment in order to be eligible to win the iPod. All responses are confidential.

Please comment on the most compelling reason for your organization to upgrade to or skip Windows 7 and to deploy or not deploy a cloud services-based PC management and security offering like Intune. Remember to leave your comment + your Email address. You must leave a comment in order to be eligible to win the iPod. All responses are confidential.