Client Review Survey

1. Company Name/Contact Name:

Company Name/Contact Name:

2. What factors made you decide to choose Chatsworth Training Services Ltd as your training provider? Please tick all that apply.

What factors made you decide to choose Chatsworth Training Services Ltd as your training provider? Please tick all that apply. Referral and/or Recommendation

Previous experience of CTS trainers

CTS reputation

Knowledge/friendliness or staff at booking stage

Ease of booking

Unsuitability of other companies

Reliability of service

Time-efficient length of courses

Competitive pricing of courses

Information on CTS brochure/website

Flexibility/availability of trainer to suit you calendar

Location i.e. on-site training

CTS empathy with and commitment to the industry

Range of courses on offer

3. Tick the main reasons you chose one of our courses:

Tick the main reasons you chose one of our courses: To provide better care for your clients

To be more confident at work

To manage staff and duties better

Our courses are relevant to your needs

Enhance the quality of your workforce

To enable you to comply with Government regulations

4. During your training sessions/s and after training how would you rate CTS on the following?

	Poor	Acceptable	Good	Excellent
Friendly, helpful training staff	*During your training sessions/s and after training how would you rate CTS on the following? Friendly, helpful training staff Poor	Friendly, helpful training staff Acceptable	Friendly, helpful training staff Good	Friendly, helpful training staff Excellent
Knowledge and professional training staff	Knowledge and professional training staff Poor	Knowledge and professional training staff Acceptable	Knowledge and professional training staff Good	Knowledge and professional training staff Excellent
Course delivery/content	Course delivery/content Poor	Course delivery/content Acceptable	Course delivery/content Good	Course delivery/content Excellent
Cost effective	Cost effective Poor	Cost effective Acceptable	Cost effective Good	Cost effective Excellent
User-friendly equipment provided by us	User-friendly equipment provided by us Poor	User-friendly equipment provided by us Acceptable	User-friendly equipment provided by us Good	User-friendly equipment provided by us Excellent
Quality of course materials	Quality of course materials Poor	Quality of course materials Acceptable	Quality of course materials Good	Quality of course materials Excellent
Post-training contact and support	Post-training contact and support Poor	Post-training contact and support Acceptable	Post-training contact and support Good	Post-training contact and support Excellent
Range of courses offered	Range of courses offered Poor	Range of courses offered Acceptable	Range of courses offered Good	Range of courses offered Excellent

Other (please specify)

5. What additional courses would you find useful?

What additional courses would you find useful?

6. Overall how satisfied are you with Chatsworth Training Services?

	Poor	Average	Good	Excellent
Please Specify:	*Overall how satisfied are you with Chatsworth Training Services? Please Specify: Poor	Please Specify: Average	Please Specify: Good	Please Specify: Excellent

Comments

7. What companies do you know that you would recommend to Chatsworth Training Services? (please note, they do not have to be care organisations - eg catering or industrial companies, schools/nurseries etc. We do have a reward scheme for business referalls.

What companies do you know that you would recommend to Chatsworth Training Services? (please note, they do not have to be care organisations - eg catering or industrial companies, schools/nurseries etc. We do have a reward scheme for business referalls.

8. What is the best way to keep you informed of our range of courses and training opportunities?

What is the best way to keep you informed of our range of courses and training opportunities? Inform me by post

Inform me by phone

Inform me by e-mail

Do not want to be kept informed

Daytime number and/or e-mail address

9. Do you have any further comments that you would like to add?

Do you have any further comments that you would like to add?

Client ReviewExit this survey

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