Key Insurance Group Ltd - Insuring Your Future

1. Client Satisfaction Survey V2

You have recently purchased an insurance policy through our office and, as part of our continual efforts to provide clients with a better and more appropriately focused service, we would be grateful if you would complete the short questionnaire below.

Our intention is always to ensure that you receive an excellent service safe in the knowledge that we have both understood and carried out your instructions to your satisfaction and, if we have succeeded in this aim, please feel free to ignore this questionnaire.

There are 10 quick Questions and those marked with an asterisk [*] are Compulsory, however, your privacy is assured.

Thank you for your time in completing this survey, the results will be used to improve our overall service.

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* 1. Please enter your Name

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* 2. Please Enter your email address

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* 3. If you telephoned our office, how would you rate the speed, politeness and efficiency of the response?

	Very Good	Good	Adequate	Poor	Very Poor	N/A
Speed	Speed Very Good	Speed Good	Speed Adequate	Speed Poor	Speed Very Poor	Speed N/A
Politeness	Politeness Very Good	Politeness Good	Politeness Adequate	Politeness Poor	Politeness Very Poor	Politeness N/A
Efficiency	Efficiency Very Good	Efficiency Good	Efficiency Adequate	Efficiency Poor	Efficiency Very Poor	Efficiency N/A

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* 4. Did you feel that the advisor accurately identified your requirements and understood your needs?

Yes

If No please say why? [Limit 100 Characters]

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* 5. Was the length of the call acceptable, and was the information provided to you clear and relevant?

Yes

If No please comment. [Limit 100 Characters]

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* 6. We strive to always treat our customers fairly and in a way that can be easily understood. Do you think we managed to achieve this on this occasion?

Yes

If No please say why? [Limit 100 Characters]

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* 7. Do you feel that the amount of written information provided to you was appropriate, too little, or too much?

Appropriate

Too Little

Too Much

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* 8. When you reviewed your documents, did they meet your expectations, and match your requirements?

Yes

If No please say why? [Limit 100 Characters]

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* 9. Thinking of your recent dealings with us did we manage to meet your expectations in all areas?

Yes

If No please say where we could have been better? [Limit 100 Characters]

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* 10. Finally would you please rate our overall service and if you would like an individual response to any of the points you have raised, please indicate this in the comment box below and include a daytime telephone number in your response.

	Very Good	Good	Adequate	Poor	Very Poor
My overall satisfaction level with you is:-	My overall satisfaction level with you is:- Very Good	My overall satisfaction level with you is:- Good	My overall satisfaction level with you is:- Adequate	My overall satisfaction level with you is:- Poor	My overall satisfaction level with you is:- Very Poor

Please contact me about [and include a daytime telephone number]:-