Goodwill Industries of Arkansas Donor Survey

Thank you for donating to Goodwill Industries of Arkansas, where our business is changing lives. Your feedback is important to us and helps Goodwill better serve you and your community.

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1. Please provide your zip code. Zip code is required to complete this survey.

Please provide your zip code. Zip code is required to complete this survey. ZIP/Postal Code:

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2. Which Goodwill Store or Donation Center did you visit?

	Please select from the following
Goodwill Stores and Donation Centers	Which Goodwill Store or Donation Center did you visit? Goodwill Stores and Donation Centers Please select from the following

3. For the following questions, please select the answer which best describes how you feel about your most recent visit to Goodwill.

	Very Satisfied	Satisfied	Unsure or Undecided	Unsatisfied	Very Unsatisfied
Appearance and Cleanliness	*For the following questions, please select the answer which best describes how you feel about your most recent visit to Goodwill. Appearance and Cleanliness Very Satisfied	Appearance and Cleanliness Satisfied	Appearance and Cleanliness Unsure or Undecided	Appearance and Cleanliness Unsatisfied	Appearance and Cleanliness Very Unsatisfied
Convenience of Center’s Location	Convenience of Center’s Location Very Satisfied	Convenience of Center’s Location Satisfied	Convenience of Center’s Location Unsure or Undecided	Convenience of Center’s Location Unsatisfied	Convenience of Center’s Location Very Unsatisfied
Hours of Operation	Hours of Operation Very Satisfied	Hours of Operation Satisfied	Hours of Operation Unsure or Undecided	Hours of Operation Unsatisfied	Hours of Operation Very Unsatisfied
Layout of Center	Layout of Center Very Satisfied	Layout of Center Satisfied	Layout of Center Unsure or Undecided	Layout of Center Unsatisfied	Layout of Center Very Unsatisfied

Comments

4. For the following questions, please answer Yes or No.

	Yes	No
I was greeted by the attendant.	*For the following questions, please answer Yes or No. I was greeted by the attendant. Yes	I was greeted by the attendant. No
The staff present were in uniform.	The staff present were in uniform. Yes	The staff present were in uniform. No
The donation attendant was helpful during the donation process.	The donation attendant was helpful during the donation process. Yes	The donation attendant was helpful during the donation process. No
My donations were handled with care.	My donations were handled with care. Yes	My donations were handled with care. No
The donation attendant was friendly.	The donation attendant was friendly. Yes	The donation attendant was friendly. No
A receipt was offered for my donation.	A receipt was offered for my donation. Yes	A receipt was offered for my donation. No
I was thanked by the donation attendant when I left the Donation Center.	I was thanked by the donation attendant when I left the Donation Center. Yes	I was thanked by the donation attendant when I left the Donation Center. No

Comments

5. For the following questions, please answer Yes or No.

	Yes	No
Would you donate at this Goodwill Donation Center again?	*For the following questions, please answer Yes or No. Would you donate at this Goodwill Donation Center again? Yes	Would you donate at this Goodwill Donation Center again? No
In general, would you donate to Goodwill again?	In general, would you donate to Goodwill again? Yes	In general, would you donate to Goodwill again? No
Would you refer someone else to donate to Goodwill?	Would you refer someone else to donate to Goodwill? Yes	Would you refer someone else to donate to Goodwill? No
Would you consider shopping at Goodwill?	Would you consider shopping at Goodwill? Yes	Would you consider shopping at Goodwill? No
Have you ever shopped at a Goodwill Store?	Have you ever shopped at a Goodwill Store? Yes	Have you ever shopped at a Goodwill Store? No

Comments

6. Do you donate household goods to other organizations?

Do you donate household goods to other organizations? Yes	No
If Yes, which organizations?

7. How often do you donate to Goodwill?

How often do you donate to Goodwill? Once a month or more

2-5 times a year

Once a year

Very rarely

This is my first time donating to Goodwill

8. When you donate to Goodwill...

When you donate to Goodwill... Do you make a special trip?

Is it part of your regular routine?

9. How far do you travel to donate to Goodwill?

How far do you travel to donate to Goodwill? Less than 10 minutes

Between 10 and 20 minutes

Between 20 and 30 minutes

More than 30 minutes

10. Which of the following is important to you in deciding to donate to Goodwill? (select top 3)

Which of the following is important to you in deciding to donate to Goodwill? (select top 3) Know someone receiving Goodwill’s services Donating is a family tradition Convenience of the Donation Center Strongly believing in Goodwill’s mission Helpfulness of donation attendants	Donations are treated with respect Tax receipts are available Operating hours are convenient Other
Other (please specify)

11. Please select the answer which best describes how you feel about your most recent visit to Goodwill.

	Very Good	Good	Unsure or Undecided	Poor	Very Poor
Overall, how would you rate your donation experience at Goodwill?	*Please select the answer which best describes how you feel about your most recent visit to Goodwill. Overall, how would you rate your donation experience at Goodwill? Very Good	Overall, how would you rate your donation experience at Goodwill? Good	Overall, how would you rate your donation experience at Goodwill? Unsure or Undecided	Overall, how would you rate your donation experience at Goodwill? Poor	Overall, how would you rate your donation experience at Goodwill? Very Poor

Comments

12. Have you ever shopped at a Goodwill Retail store?

Have you ever shopped at a Goodwill Retail store? Yes

No

13. Have you visited a Goodwill Career Services Center to take advantage of our career readiness, education or job placement services?

Have you visited a Goodwill Career Services Center to take advantage of our career readiness, education or job placement services? Yes

No

14. Please tell us how you found out about this Donation Center.

Please tell us how you found out about this Donation Center. Television

Website

Direct Mail

Radio

Word of Mouth

Newspaper

Driving By

Other (please specify)

15. Please add any additional comments about your donation experience at Goodwill here.

Please add any additional comments about your donation experience at Goodwill here.

16. Please add your contact information below to be entered in our monthly $25 Goodwill Gift Certificate drawing.

Please add your contact information below to be entered in our monthly $25 Goodwill Gift Certificate drawing. Name:
Address:
City/Town:
State:
ZIP/Postal Code:
Email Address:

*Only completed surveys with contact information provided are eligible to be entered for gift certificate drawing. Drawing held at end of month for surveys completed during the current month. One $25 Goodwill gift certificate given away each month.

Thank you for taking the time to complete this survey.

Goodwill Industries of Arkansas Donor Survey

1. Goodwill Donor Survey

*1. Please provide your zip code. Zip code is required to complete this survey.

*2. Which Goodwill Store or Donation Center did you visit?

3. For the following questions, please select the answer which best describes how you feel about your most recent visit to Goodwill.

4. For the following questions, please answer Yes or No.

5. For the following questions, please answer Yes or No.

6. Do you donate household goods to other organizations?

7. How often do you donate to Goodwill?

8. When you donate to Goodwill...

9. How far do you travel to donate to Goodwill?

10. Which of the following is important to you in deciding to donate to Goodwill? (select top 3)

11. Please select the answer which best describes how you feel about your most recent visit to Goodwill.

12. Have you ever shopped at a Goodwill Retail store?

13. Have you visited a Goodwill Career Services Center to take advantage of our career readiness, education or job placement services?

14. Please tell us how you found out about this Donation Center.

15. Please add any additional comments about your donation experience at Goodwill here.

16. Please add your contact information below to be entered in our monthly $25 Goodwill Gift Certificate drawing.

*
1. Please provide your zip code. Zip code is required to complete this survey.

*
2. Which Goodwill Store or Donation Center did you visit?