High Legh Broadband & Mobile Survey 2010
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High Legh Parish Plan Implementation - Broadband and Mobile Service Quality Survey

This short survey is collecting information on the current quality of Broadband and Mobile services in the Parish. Detailed information on the deficiencies of the current provision will enable us to lobby the providers to enhance the services.

Before you start the survey visit www.broadbandspeedchecker.co.uk and press 'Start Speed Test'. This will tell you the download and upload speed you achieve on your current Broadband connection.

If you use more than one connection to the Internet then complete a separate survey for each connection.

If you need help answering the survey then please contact Martin Smith 01925 752679 or MartinSmithZZ@aol.com

1. How do you access the Internet from your home or business (in the Parish) address? (choose one option)

How do you access the Internet from your home or business (in the Parish) address? (choose one option) Through a BT telephone line on a residential contract

Through a BT telephone line on a business contract

Using a mobile phone or 'dongle'

Currently I cannot access the Internet from home

Other (please specify)

2. Which Internet Service Provider (ISP) do you use? (choose one option)

Which Internet Service Provider (ISP) do you use? (choose one option) AOL BT Claranet Demon O2 Orange	PlusNet Sky Talk Talk Tesco 3 Tiscali	Toucan T-Mobile Virgin Vodafone
Other (please specify)

3. Using www.broadbandspeedchecker.co.uk what download and upload speeds in kbps do you typically achieve?

Using www.broadbandspeedchecker.co.uk what download and upload speeds in kbps do you typically achieve? Download speed (kbps)
Upload speed (kbps)

4. Do you use BBC iPlayer or the ITV equivalent to view television programmes? (choose one option)

Do you use BBC iPlayer or the ITV equivalent to view television programmes? (choose one option) Yes, and the broadcast is continuous (does not freeze periodically)

Yes, but the broadcast sometimes freezes or is not continuous

No. I would like to use it, but the degree of interruption in the broadcast is unacceptable

Yes, but I always have to download the whole programme first to get acceptable quality

5. If faster Internet services were available within High Legh, would you make use of them? (choose one option)

If faster Internet services were available within High Legh, would you make use of them? (choose one option) Yes, so long as they were not significantly more expensive?

Yes. I would be prepared to pay significantly more if 'Super Fast' (20 Mbps+) Broadband were available?

No. Current services meet my current and likely future needs

Other (please specify)

6. For each mobile telephone company that you use, rate the quality of the signal at your home or business (in the Parish) address? (1 = no reception, to 5 = excellent reception)

	1	2	3	4	5
O2	*For each mobile telephone company that you use, rate the quality of the signal at your home or business (in the Parish) address? (1 = no reception, to 5 = excellent reception) O2 1	O2 2	O2 3	O2 4	O2 5
Orange	Orange 1	Orange 2	Orange 3	Orange 4	Orange 5
3	3 1	3 2	3 3	3 4	3 5
T-Mobile	T-Mobile 1	T-Mobile 2	T-Mobile 3	T-Mobile 4	T-Mobile 5
Vodafone	Vodafone 1	Vodafone 2	Vodafone 3	Vodafone 4	Vodafone 5

7. Please add any comments about Broadband & Mobile services in the Parish that you would like us to consider.

Please add any comments about Broadband & Mobile services in the Parish that you would like us to consider.

8. Please provide your telephone number and post code. This information will only be used to address service issues with the relevant providers and may provide data on specific problem areas of focus to the ISPs for 'quick wins'.

Please provide your telephone number and post code. This information will only be used to address service issues with the relevant providers and may provide data on specific problem areas of focus to the ISPs for 'quick wins'. Telephone number including dialing code
Post code
E-mail address

Thank you for participating in the survey. The results will be collated at the end of the summer. We will seek to use the information to work with the broadband and mobile service providers to improve the provision in the Parish.

High Legh Parish Plan Implementation
Quality of Communications Working Group

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High Legh Broadband & Mobile Survey 2010Exit this survey