Assisted Services Comment Sheet Survey

It is our goal to provide services that are informative and beneficial to our clients. Your voluntary feedback will be used by the Career Resource Centre to improve the delivery and quality of services.

Thank you for providing us with your feedback.

1. Was the Career Resource Centre easy to find?

Was the Career Resource Centre easy to find? Yes, definitely

Average

I had to ask for directions

No, it was quite difficult

2. Did you wait for an appointment?

Did you wait for an appointment? Not at all

Less than a week

One to two weeks

Three weeks or more

3. What form of assistance were you looking for? (select all that apply)

What form of assistance were you looking for? (select all that apply) Referral to training

Help with resume creation and cover letters

Information on local labour market and job postings

Help with career decision making

Counselling on maintaining employment

4. How would you rate the staff when you arrived?

How would you rate the staff when you arrived? Friendly and helpful

Average

Varies on each visit

Poor service

5. Please rate the following:

	Yes, definitely	Yes, somewhat	No, not very well	No, not at all
Were the services appropriate for your needs?	*Please rate the following: Were the services appropriate for your needs? Yes, definitely	Were the services appropriate for your needs? Yes, somewhat	Were the services appropriate for your needs? No, not very well	Were the services appropriate for your needs? No, not at all
Were you informed of other services available?	Were you informed of other services available? Yes, definitely	Were you informed of other services available? Yes, somewhat	Were you informed of other services available? No, not very well	Were you informed of other services available? No, not at all
Did you get the assistance you were looking for?	Did you get the assistance you were looking for? Yes, definitely	Did you get the assistance you were looking for? Yes, somewhat	Did you get the assistance you were looking for? No, not very well	Did you get the assistance you were looking for? No, not at all
Were the staff able to answer your questions?	Were the staff able to answer your questions? Yes, definitely	Were the staff able to answer your questions? Yes, somewhat	Were the staff able to answer your questions? No, not very well	Were the staff able to answer your questions? No, not at all
Are the Global forms easy to read and understand?	Are the Global forms easy to read and understand? Yes, definitely	Are the Global forms easy to read and understand? Yes, somewhat	Are the Global forms easy to read and understand? No, not very well	Are the Global forms easy to read and understand? No, not at all
Did the staff clearly explain the forms purpose?	Did the staff clearly explain the forms purpose? Yes, definitely	Did the staff clearly explain the forms purpose? Yes, somewhat	Did the staff clearly explain the forms purpose? No, not very well	Did the staff clearly explain the forms purpose? No, not at all

6. What services would you recommend be expanded or added?

What services would you recommend be expanded or added?

7. Has your case manager followed you progress?

Has your case manager followed you progress? Yes, definitely

Yes, somewhat

N/A

8. Did you use the Resource Room?

Did you use the Resource Room? Yes

Not yet, but I plan to in the future

9. Additional Comments

Additional Comments