SurveyMonkey Powered Online Survey

1. Which golf course did you play?

Which golf course did you play? Old Greenwood

The Golf Club at Gray's Crossing

Both (during the same trip)

Comments

2. Please enter your date of play and tee time.

	MM		DD		YYYY		HH		MM	AM/PM
Tee Time	Please enter your date of play and tee time. Tee Time Month	/	Day	/	Year		Hour	:	Minute	AM or PM

3. Overall, how satisfied were you with your overall golf experience?

Overall, how satisfied were you with your overall golf experience? Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

4. How likely will you be to recommend this course to a friend or relative?

How likely will you be to recommend this course to a friend or relative? Very likely

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

5. How did your overall golf experience compare to your expectations?

How did your overall golf experience compare to your expectations? Much better than expected	Somewhat better than expected	About as expected	Somewhat worse than expected	Much worse than expected	N/A
Comments

6. How satisfied were you with each aspect of your golf experience on your most recent visit?

	Very satisfied	Somewhat satisfied	Neutral	Somewhat dissatisfied	Very dissatisfied	N/A
Scheduling a tee time	How satisfied were you with each aspect of your golf experience on your most recent visit? Scheduling a tee time Very satisfied	Scheduling a tee time Somewhat satisfied	Scheduling a tee time Neutral	Scheduling a tee time Somewhat dissatisfied	Scheduling a tee time Very dissatisfied	Scheduling a tee time N/A
Tee time confirmation	Tee time confirmation Very satisfied	Tee time confirmation Somewhat satisfied	Tee time confirmation Neutral	Tee time confirmation Somewhat dissatisfied	Tee time confirmation Very dissatisfied	Tee time confirmation N/A
Bag drop	Bag drop Very satisfied	Bag drop Somewhat satisfied	Bag drop Neutral	Bag drop Somewhat dissatisfied	Bag drop Very dissatisfied	Bag drop N/A
Check-in	Check-in Very satisfied	Check-in Somewhat satisfied	Check-in Neutral	Check-in Somewhat dissatisfied	Check-in Very dissatisfied	Check-in N/A
Golf shop staff	Golf shop staff Very satisfied	Golf shop staff Somewhat satisfied	Golf shop staff Neutral	Golf shop staff Somewhat dissatisfied	Golf shop staff Very dissatisfied	Golf shop staff N/A
Golf shop merchandise	Golf shop merchandise Very satisfied	Golf shop merchandise Somewhat satisfied	Golf shop merchandise Neutral	Golf shop merchandise Somewhat dissatisfied	Golf shop merchandise Very dissatisfied	Golf shop merchandise N/A
Practice facilities	Practice facilities Very satisfied	Practice facilities Somewhat satisfied	Practice facilities Neutral	Practice facilities Somewhat dissatisfied	Practice facilities Very dissatisfied	Practice facilities N/A
Starter	Starter Very satisfied	Starter Somewhat satisfied	Starter Neutral	Starter Somewhat dissatisfied	Starter Very dissatisfied	Starter N/A
Playing conditions	Playing conditions Very satisfied	Playing conditions Somewhat satisfied	Playing conditions Neutral	Playing conditions Somewhat dissatisfied	Playing conditions Very dissatisfied	Playing conditions N/A
Greens	Greens Very satisfied	Greens Somewhat satisfied	Greens Neutral	Greens Somewhat dissatisfied	Greens Very dissatisfied	Greens N/A
On-course advisor	On-course advisor Very satisfied	On-course advisor Somewhat satisfied	On-course advisor Neutral	On-course advisor Somewhat dissatisfied	On-course advisor Very dissatisfied	On-course advisor N/A
Pace of play	Pace of play Very satisfied	Pace of play Somewhat satisfied	Pace of play Neutral	Pace of play Somewhat dissatisfied	Pace of play Very dissatisfied	Pace of play N/A
Overall value for the money	Overall value for the money Very satisfied	Overall value for the money Somewhat satisfied	Overall value for the money Neutral	Overall value for the money Somewhat dissatisfied	Overall value for the money Very dissatisfied	Overall value for the money N/A

Comments

7. How satisfied were you with the Food & Beverage service during your most recent visit?

	Very satisfied	Somewhat satisfied	Neutral	Somewhat dissatisfied	Very dissatisfied	N/A
Beverage cart	How satisfied were you with the Food & Beverage service during your most recent visit? Beverage cart Very satisfied	Beverage cart Somewhat satisfied	Beverage cart Neutral	Beverage cart Somewhat dissatisfied	Beverage cart Very dissatisfied	Beverage cart N/A
The Turn	The Turn Very satisfied	The Turn Somewhat satisfied	The Turn Neutral	The Turn Somewhat dissatisfied	The Turn Very dissatisfied	The Turn N/A
The Terrace Grill	The Terrace Grill Very satisfied	The Terrace Grill Somewhat satisfied	The Terrace Grill Neutral	The Terrace Grill Somewhat dissatisfied	The Terrace Grill Very dissatisfied	The Terrace Grill N/A
Cleanliness of the facilities	Cleanliness of the facilities Very satisfied	Cleanliness of the facilities Somewhat satisfied	Cleanliness of the facilities Neutral	Cleanliness of the facilities Somewhat dissatisfied	Cleanliness of the facilities Very dissatisfied	Cleanliness of the facilities N/A
Food & beverage staff	Food & beverage staff Very satisfied	Food & beverage staff Somewhat satisfied	Food & beverage staff Neutral	Food & beverage staff Somewhat dissatisfied	Food & beverage staff Very dissatisfied	Food & beverage staff N/A
Timeliness of delivery	Timeliness of delivery Very satisfied	Timeliness of delivery Somewhat satisfied	Timeliness of delivery Neutral	Timeliness of delivery Somewhat dissatisfied	Timeliness of delivery Very dissatisfied	Timeliness of delivery N/A
Quality of menu items	Quality of menu items Very satisfied	Quality of menu items Somewhat satisfied	Quality of menu items Neutral	Quality of menu items Somewhat dissatisfied	Quality of menu items Very dissatisfied	Quality of menu items N/A
Value for the money	Value for the money Very satisfied	Value for the money Somewhat satisfied	Value for the money Neutral	Value for the money Somewhat dissatisfied	Value for the money Very dissatisfied	Value for the money N/A

Comments

8. Did you experience any problems during your most recent visit?

Did you experience any problems during your most recent visit? Yes

9. If yes, please describe the problem. Please be as specific as possible.

If yes, please describe the problem. Please be as specific as possible.

10. How satisfied were you with the manner in which your problem was resolved?

How satisfied were you with the manner in which your problem was resolved? Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

It hasn't been resolved yet

11. Why did you choose to play golf at this course?

Why did you choose to play golf at this course? Location Advertisement Marketing program Personal referral	Reputation of this facility I've played here before I'm a Tahoe Mountain Club Member
Other (please specify)

12. Were you playing golf...

Were you playing golf... while on vacation

while on business

with a tournament/group

as a local casual player

as a TMC Member

13. How many times have you previously played this course?

How many times have you previously played this course? This was my first visit

1-3 times

4-6 times

7-12 times

13-18 times

19-24 times

25+ times

Not sure

14. Please select your gender.

Please select your gender. Male

Female

15. Please share with us anything else about your experience at Old Greenwood or The Golf Club at Gray's Crossing (include names if possible) or any recommendations you have.

Please share with us anything else about your experience at Old Greenwood or The Golf Club at Gray's Crossing (include names if possible) or any recommendations you have.

16. This survey is for the sole use of Tahoe Mountain Club. Your information will not be made public. Please complete below.

This survey is for the sole use of Tahoe Mountain Club. Your information will not be made public. Please complete below. First Name
Last Name
Address 1
Address 2
City
State
Zip
Phone
Email

Golfer Satisfaction Survey