2009 Undergrad - MPS Foto Customer Satisfaction Survey

Thanks for agreeing to take our survey. You have been contacted because MPS Foto made a professional school portrait for you or someone in your family. We're hoping you will answer a few questions about your experience with us, so we can continue to improve MPS Foto as a company. Thanks! The MPS Foto team.

1. Please enter some information about yourself. This information is optional and you will not be contacted unless you specifically request that we do so.

Please enter some information about yourself. This information is optional and you will not be contacted unless you specifically request that we do so. Your Name:
School:
City/Town:
Email Address:
Phone Number:

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2. Which of the following best describes you?

Which of the following best describes you? I'm a parent / guardian

I'm a school employee

I'm the student who was photographed

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3. How did you order your pictures from MPS Foto?

How did you order your pictures from MPS Foto? I used your pre-pay online system.

I used the paper form provided to me.

I called MPS Foto.

I ordered online after picture day.

I did not order / not applicable.

Please share your comments about the ordering process.

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4. If you ordered on the MPS Foto web site, how was your experience?

If you ordered on the MPS Foto web site, how was your experience? A no brainer! Didn't have any questions or problems.

Pretty easy. No questions I couldn't handle myself.

Just okay. Some things didn't make sense / I had to ask for help.

Difficult. I tried to order but gave up eventually.

I did not order online / not applicable

How can we improve our web site?

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5. How easy did we make the ordering process?

How easy did we make the ordering process? Exceptionally Easy! Your flyer / web site was clear, it was easy to choose, and I got just what I wanted.

Easy. Everything was fine, but not beyond my expectations.

Average. No different from any other photo company.

You need to make improvements. The flyer / web site was confusing, I had to call with questions.

Difficult. Unable to use your flyer / web site, unable to order what I wanted, choices were poor.

Did not order / not applicable

Please share your thoughts on how we can improve the ordering process.

6. What did you like best about MPS Foto's package offerings in 2009?

What did you like best about MPS Foto's package offerings in 2009? The option to pay for your package online.

The "Build my Own Package" section that allowed purchase of print sizes in any combination.

The option to order just the image on cd-rom with no prints required.

The fun packs and magnetic products.

The color backgrounds.

I have more ideas! See below!

What was the most exceptional thing you noticed about what we offered?

7. What products or services should we add or change to improve our offerings for upcoming picture days?

What products or services should we add or change to improve our offerings for upcoming picture days?

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8. If you were there on picture day, how would you describe the professionalism of the MPS Foto photography teams?

If you were there on picture day, how would you describe the professionalism of the MPS Foto photography teams? Exceptionally Professional! Our picture day was well-organized, the MPS Foto team was friendly, and our kids had a great time.

Professional, but not beyond my expectations. Things worked well, but this is what I would expect.

Average. No different from any other photo day.

You need to make improvements. Photo day did not go as we expected.

Unprofessional. Late, failing equipment, rude team members, etc.

Was not there / not applicable

Please share your thoughts about picture day.

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9. How would you describe the quality of the photography?

How would you describe the quality of the photography? Fantastic! I loved the way my child looked!

Good. Everything was very nice, but nothing exceptional.

Average. Just another school / sports picture.

Below Average. The photography could have been a lot better.

Unacceptable. This is the worst school / sports picture ever.

I never saw the pictures / not applicable

Please share your comments about our photography.

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10. How would you describe the quality of the products and packaging?

How would you describe the quality of the products and packaging? Fantastic! Really cool products that we all loved!

Good. Everything was very nice, but nothing exceptional.

Average. They're just pictures.

Below Average. Sort of flimsy or cheap feeling. Not professional.

Unacceptable. Products did not work, were damaged, or broke right away.

I never saw the products we ordered / not applicable

Please share your comments

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11. How would you describe MPS Foto's customer service after photo day?

How would you describe MPS Foto's customer service after photo day? Fantastic! Your staff really went the extra mile for me!

Very Good. My call or e-mail was answered promptly and my question was resolved with no issues.

Average. I had an issue and it was resolved. Nothing special.

Below Average. I had to inquire more than once to resolve my issue.

Unacceptable. I inquired multiple time and my question is still not answered.

I never made a customer service inquiry / not applicable

If you have a customer service story you would like to share (good or bad), please tell us about it here.

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12. Considering factors such as the quality of your portraits, the customer service you received, options for purchasing, and so on, how would you rank MPS Foto when compared to other school and sports picture companies?

Considering factors such as the quality of your portraits, the customer service you received, options for purchasing, and so on, how would you rank MPS Foto when compared to other school and sports picture companies? Fantastic! MPS Foto provided the best school picture experience we've ever had!

Very Good. MPS Foto was better than many companies I've purchased from / dealt with.

Average. MPS Foto was just like the rest. Nothing special.

Below Average. I've frequently had better experiences with other companies.

Unacceptable. This was the worst school picture experience ever.

I do not have a basis for comparison.

Please share your comments

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13. Based upon your experience, would you recommend MPS Foto to a school or sports league who was searching for a professional photography company?

Based upon your experience, would you recommend MPS Foto to a school or sports league who was searching for a professional photography company? Definitely!

No.

I don't know enough to make a recommendation.

Thanks for your time! Please use the space below to share your parting thoughts.

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14. Finally, may we contact you to learn more about your experience with MPS Foto if we have further questions about your experience?

Finally, may we contact you to learn more about your experience with MPS Foto if we have further questions about your experience? Yes

If yes, please provide your e-mail address.

2009 Undergrad - MPS Foto Customer Satisfaction

1. Default Section

1. Please enter some information about yourself. This information is optional and you will not be contacted unless you specifically request that we do so.

*2. Which of the following best describes you?

*3. How did you order your pictures from MPS Foto?

*4. If you ordered on the MPS Foto web site, how was your experience?

*5. How easy did we make the ordering process?

6. What did you like best about MPS Foto's package offerings in 2009?

7. What products or services should we add or change to improve our offerings for upcoming picture days?

*8. If you were there on picture day, how would you describe the professionalism of the MPS Foto photography teams?

*9. How would you describe the quality of the photography?

*10. How would you describe the quality of the products and packaging?

*11. How would you describe MPS Foto's customer service after photo day?

*12. Considering factors such as the quality of your portraits, the customer service you received, options for purchasing, and so on, how would you rank MPS Foto when compared to other school and sports picture companies?

*13. Based upon your experience, would you recommend MPS Foto to a school or sports league who was searching for a professional photography company?

*14. Finally, may we contact you to learn more about your experience with MPS Foto if we have further questions about your experience?