Thanks for taking a second to give us feedback on how we're doing!
1. On a scale of 1-4 how would you rate the HELPFULNESS of the dispatchers when you call in to dispatch?
2. On a scale of 1-4 how would you rate the ATTITUDE of the dispatchers when you call in to dispatch?
3. On a scale of 1-4, how important do you feel like your time was to the dispatcher?
4. The last time you called in to dispatch, were you placed on hold? If yes, how long did you wait?
5. If you called into dispatch with a question, did the dispatcher provide an answer or solution?
6. If the dispatcher was unable provide an answer or solution, did they offer to follow up on your request?
7. Do you feel like dispatch responds PROMPTLY to your radio traffic?
8. Do you feel like dispatch responds APPROPRIATELY to your radio traffic?
9. On a scale of 1-4 how would you rate the dispatcher's TONE OF VOICE the last time you were dispatched to a call?
10. If you could suggest one thing that would improve the way dispatch handle's your calls or radio traffic, what would it be?
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