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1. On a scale of 1-4 how would you rate the HELPFULNESS of the dispatchers when you call in to dispatch?

On a scale of 1-4 how would you rate the HELPFULNESS of the dispatchers when you call in to dispatch? 1 - Not at all helpful 2 - Could be more helpful	3 - Moderately helpful 4 - Very helpful
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2. On a scale of 1-4 how would you rate the ATTITUDE of the dispatchers when you call in to dispatch?

On a scale of 1-4 how would you rate the ATTITUDE of the dispatchers when you call in to dispatch? 1 - Poor 2 - Could use a little improvement	3 - Not bad 4 - Great attitude
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3. On a scale of 1-4, how important do you feel like your time was to the dispatcher?

On a scale of 1-4, how important do you feel like your time was to the dispatcher? 1 - Not at all important. 2 - Relatively unimportant, could use a little improvement.	3 - Moderately important 4 - Very important
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4. The last time you called in to dispatch, were you placed on hold? If yes, how long did you wait?

The last time you called in to dispatch, were you placed on hold? If yes, how long did you wait? I was not placed on hold.

Less than 1 minute.

1-2 minutes.

2-3 minutes.

3-4 minutes.

5. If you called into dispatch with a question, did the dispatcher provide an answer or solution?

If you called into dispatch with a question, did the dispatcher provide an answer or solution? Yes.

No.

6. If the dispatcher was unable provide an answer or solution, did they offer to follow up on your request?

If the dispatcher was unable provide an answer or solution, did they offer to follow up on your request? Yes.

No.

7. Do you feel like dispatch responds PROMPTLY to your radio traffic?

Do you feel like dispatch responds PROMPTLY to your radio traffic? Yes.

No.

8. Do you feel like dispatch responds APPROPRIATELY to your radio traffic?

Do you feel like dispatch responds APPROPRIATELY to your radio traffic? Yes.

No.

9. On a scale of 1-4 how would you rate the dispatcher's TONE OF VOICE the last time you were dispatched to a call?

On a scale of 1-4 how would you rate the dispatcher's TONE OF VOICE the last time you were dispatched to a call? 1 - Poor 2 - Could use a little improvement	3 - Not bad 4 - Great!
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10. If you could suggest one thing that would improve the way dispatch handle's your calls or radio traffic, what would it be?

If you could suggest one thing that would improve the way dispatch handle's your calls or radio traffic, what would it be?