Customer Satisfaction Survey
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How Are We Doing?

At the Campbell River Veterinary Hospital we are always looking to improve upon our service to you, our loyal client. We appreciate your time in helping us by filling out this short survey. *ALL SUBMISSIONS ARE ANONYMOUS-WE DO NOT HAVE ACCESS TO YOUR EMAIL ADDRESS.*

1. Please rate the following:

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
The hospital projects a professional image	*Please rate the following: The hospital projects a professional image Excellent	The hospital projects a professional image Good	The hospital projects a professional image Adequate	The hospital projects a professional image Poor	The hospital projects a professional image Unacceptable	The hospital projects a professional image N/A
My appointment began at the scheduled time	My appointment began at the scheduled time Excellent	My appointment began at the scheduled time Good	My appointment began at the scheduled time Adequate	My appointment began at the scheduled time Poor	My appointment began at the scheduled time Unacceptable	My appointment began at the scheduled time N/A
The veterinarian cares about my pet	The veterinarian cares about my pet Excellent	The veterinarian cares about my pet Good	The veterinarian cares about my pet Adequate	The veterinarian cares about my pet Poor	The veterinarian cares about my pet Unacceptable	The veterinarian cares about my pet N/A
The veterinarian explained concerns and treatments clearly	The veterinarian explained concerns and treatments clearly Excellent	The veterinarian explained concerns and treatments clearly Good	The veterinarian explained concerns and treatments clearly Adequate	The veterinarian explained concerns and treatments clearly Poor	The veterinarian explained concerns and treatments clearly Unacceptable	The veterinarian explained concerns and treatments clearly N/A
I received value for the fees presented	I received value for the fees presented Excellent	I received value for the fees presented Good	I received value for the fees presented Adequate	I received value for the fees presented Poor	I received value for the fees presented Unacceptable	I received value for the fees presented N/A
The invoicing, payment and discharge processes were clear	The invoicing, payment and discharge processes were clear Excellent	The invoicing, payment and discharge processes were clear Good	The invoicing, payment and discharge processes were clear Adequate	The invoicing, payment and discharge processes were clear Poor	The invoicing, payment and discharge processes were clear Unacceptable	The invoicing, payment and discharge processes were clear N/A
The hospital staff were friendly and attentive to my pet	The hospital staff were friendly and attentive to my pet Excellent	The hospital staff were friendly and attentive to my pet Good	The hospital staff were friendly and attentive to my pet Adequate	The hospital staff were friendly and attentive to my pet Poor	The hospital staff were friendly and attentive to my pet Unacceptable	The hospital staff were friendly and attentive to my pet N/A
Our website is informative and appealing	Our website is informative and appealing Excellent	Our website is informative and appealing Good	Our website is informative and appealing Adequate	Our website is informative and appealing Poor	Our website is informative and appealing Unacceptable	Our website is informative and appealing N/A

2. Overall, how do you rate the quality of services we provide?

Overall, how do you rate the quality of services we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. What level of confidence do you have in us?

What level of confidence do you have in us? Complete

A lot

Some

Little

None

4. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

5. Are you aware that we offer grooming services?

Are you aware that we offer grooming services? Yes

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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