Georgia's Clean Air Force (GCAF) Annual SurveyGeorgia's Clean Air Force (GCAF) Annual Survey

Welcome to the Georgia's Clean Air Force (GCAF) annual survey.

GCAF administers the state’s vehicle emission testing program.

Thank you for completing this brief survey. Your feedback is important to us.

1. Please complete this survey only if you live in one of the following Georgia counties. Where do you live?

Please complete this survey only if you live in one of the following Georgia counties. Where do you live? Cobb

DeKalb

Fulton

Gwinnett

Cherokee

Clayton

Coweta

Douglas

Fayette

Forsyth

Henry

Paulding

Rockdale

2. Did you take a personal gasoline-powered car or light-weight truck in for emission testing within the last 12 months?

Did you take a personal gasoline-powered car or light-weight truck in for emission testing within the last 12 months? Yes - a 1996 or newer model year vehicle

Yes - a 1995 or older model year vehicle

3. How would you rate your overall experience with the inspection process?

How would you rate your overall experience with the inspection process? Excellent

Good

Fair

Poor

4. What do you believe to be the benefits of vehicle emission testing? Check all that apply.

What do you believe to be the benefits of vehicle emission testing? Check all that apply. Cleaner air in metro Atlanta

Help Atlanta to meet federal air quality regulations

Helps me protect my vehicle

Promotes better health

Program has no value/not worthwhile

5. How effective is GCAF in the following areas (please rate using grade school ratings, A - F, with A being the highest rating):

	A	B	C	D	F	N/A
Customer service	*How effective is GCAF in the following areas (please rate using grade school ratings, A - F, with A being the highest rating): Customer service A	Customer service B	Customer service C	Customer service D	Customer service F	Customer service N/A
Providing easy-to-understand information	Providing easy-to-understand information A	Providing easy-to-understand information B	Providing easy-to-understand information C	Providing easy-to-understand information D	Providing easy-to-understand information F	Providing easy-to-understand information N/A
Convenience	Convenience A	Convenience B	Convenience C	Convenience D	Convenience F	Convenience N/A
1-800 number	1-800 number A	1-800 number B	1-800 number C	1-800 number D	1-800 number F	1-800 number N/A
Web site	Web site A	Web site B	Web site C	Web site D	Web site F	Web site N/A
Repair and testing information	Repair and testing information A	Repair and testing information B	Repair and testing information C	Repair and testing information D	Repair and testing information F	Repair and testing information N/A
Car sales information regarding emission requirements	Car sales information regarding emission requirements A	Car sales information regarding emission requirements B	Car sales information regarding emission requirements C	Car sales information regarding emission requirements D	Car sales information regarding emission requirements F	Car sales information regarding emission requirements N/A

6. Were you aware that GCAF provides information about emissions testing through the following methods?

	Yes	No
Radio - English	*Were you aware that GCAF provides information about emissions testing through the following methods? Radio - English Yes	Radio - English No
Radio - Spanish	Radio - Spanish Yes	Radio - Spanish No
MARTA bus ads	MARTA bus ads Yes	MARTA bus ads No
MARTA rail ads	MARTA rail ads Yes	MARTA rail ads No
Facebook	Facebook Yes	Facebook No
Tag office renewal inserts	Tag office renewal inserts Yes	Tag office renewal inserts No
E-newsletter	E-newsletter Yes	E-newsletter No
Web site	Web site Yes	Web site No
Brochures	Brochures Yes	Brochures No
News articles	News articles Yes	News articles No
Service center	Service center Yes	Service center No
Motorist Rights Poster	Motorist Rights Poster Yes	Motorist Rights Poster No

Other (please specify)

7. Do you think GCAF should use more social media techniques/strategies such as Facebook, Twitter, YouTube, etc., to advertise and advance customer relations?

Do you think GCAF should use more social media techniques/strategies such as Facebook, Twitter, YouTube, etc., to advertise and advance customer relations? Yes

8. How can GCAF improve the vehicle emissions testing program? Write your comments below.

How can GCAF improve the vehicle emissions testing program? Write your comments below.

9. What is your gender?

	Male	Female	Decline to answer
Gender	*What is your gender? Gender Male	Gender Female	Gender Decline to answer

10. What is your age range?

	Under 25	25-34	35-44	45-54	55 or over	Decline to answer
Age range	*What is your age range? Age range Under 25	Age range 25-34	Age range 35-44	Age range 45-54	Age range 55 or over	Age range Decline to answer

11. Which of the following ranges best describes your 2011 gross annual household income?

Which of the following ranges best describes your 2011 gross annual household income? Under $35,000

Over $35,000

Decline to answer

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Welcome to the Georgia's Clean Air Force (GCAF) annual survey.

Georgia's Clean Air Force (GCAF) Annual Survey
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