Understanding Web Developer's Knowledge, Awareness and Practice

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1. Please indicate your age range:

Please indicate your age range:   47 - 65 32 - 46 20 - 31 below 19

2. Please indicate your job title:

Please indicate your job title:

3. Have you attended any formal education on:

Have you attended any formal education on:   Human-Computer Interaction (HCI) Human Factors/Ergonomics Interaction Design/Interactive Technologies Usability Engineering/User Interface Design User Centered Design (UCD)/User Experience (UX) No university education Not applicable to me

Other (please specify)

4. Years of experience

Years of experience   <2 2 - 4 5 - 9 >10

5. What is your product development categories

What is your product development categories   Windows application Web application Web site Mobile application

Other (please specify)

6. Please indicate your level of knowledge on

	Very low	Low	Medium	High	Very high	Don't know/never heard
Human Computer Interaction (HCI)	*Please indicate your level of knowledge on Human Computer Interaction (HCI) Very low	Human Computer Interaction (HCI) Low	Human Computer Interaction (HCI) Medium	Human Computer Interaction (HCI) High	Human Computer Interaction (HCI) Very high	Human Computer Interaction (HCI) Don't know/never heard
Interaction Design	Interaction Design Very low	Interaction Design Low	Interaction Design Medium	Interaction Design High	Interaction Design Very high	Interaction Design Don't know/never heard
Information Architecture	Information Architecture Very low	Information Architecture Low	Information Architecture Medium	Information Architecture High	Information Architecture Very high	Information Architecture Don't know/never heard
Usability	Usability Very low	Usability Low	Usability Medium	Usability High	Usability Very high	Usability Don't know/never heard
Interaction Design	Interaction Design Very low	Interaction Design Low	Interaction Design Medium	Interaction Design High	Interaction Design Very high	Interaction Design Don't know/never heard
User Experience (UX)	User Experience (UX) Very low	User Experience (UX) Low	User Experience (UX) Medium	User Experience (UX) High	User Experience (UX) Very high	User Experience (UX) Don't know/never heard

7. Degree of importance in your IT project development process

	Not important at all	Somewhat not important	Not sure/Don't know	Somewhat important	Very important
Functionality	*Degree of importance in your IT project development process Functionality Not important at all	Functionality Somewhat not important	Functionality Not sure/Don't know	Functionality Somewhat important	Functionality Very important
Reliability	Reliability Not important at all	Reliability Somewhat not important	Reliability Not sure/Don't know	Reliability Somewhat important	Reliability Very important
Usability	Usability Not important at all	Usability Somewhat not important	Usability Not sure/Don't know	Usability Somewhat important	Usability Very important
Efficiency	Efficiency Not important at all	Efficiency Somewhat not important	Efficiency Not sure/Don't know	Efficiency Somewhat important	Efficiency Very important
Maintainability	Maintainability Not important at all	Maintainability Somewhat not important	Maintainability Not sure/Don't know	Maintainability Somewhat important	Maintainability Very important
Portability	Portability Not important at all	Portability Somewhat not important	Portability Not sure/Don't know	Portability Somewhat important	Portability Very important
Security	Security Not important at all	Security Somewhat not important	Security Not sure/Don't know	Security Somewhat important	Security Very important
User trainings	User trainings Not important at all	User trainings Somewhat not important	User trainings Not sure/Don't know	User trainings Somewhat important	User trainings Very important
Improve customer satisfaction	Improve customer satisfaction Not important at all	Improve customer satisfaction Somewhat not important	Improve customer satisfaction Not sure/Don't know	Improve customer satisfaction Somewhat important	Improve customer satisfaction Very important
Attention to customer's likes and dislikes (positive, negative emotions)	Attention to customer's likes and dislikes (positive, negative emotions) Not important at all	Attention to customer's likes and dislikes (positive, negative emotions) Somewhat not important	Attention to customer's likes and dislikes (positive, negative emotions) Not sure/Don't know	Attention to customer's likes and dislikes (positive, negative emotions) Somewhat important	Attention to customer's likes and dislikes (positive, negative emotions) Very important
Keep project schedule	Keep project schedule Not important at all	Keep project schedule Somewhat not important	Keep project schedule Not sure/Don't know	Keep project schedule Somewhat important	Keep project schedule Very important
Quality assurance	Quality assurance Not important at all	Quality assurance Somewhat not important	Quality assurance Not sure/Don't know	Quality assurance Somewhat important	Quality assurance Very important
Improve product's usefulness and usability	Improve product's usefulness and usability Not important at all	Improve product's usefulness and usability Somewhat not important	Improve product's usefulness and usability Not sure/Don't know	Improve product's usefulness and usability Somewhat important	Improve product's usefulness and usability Very important
Keep project budget	Keep project budget Not important at all	Keep project budget Somewhat not important	Keep project budget Not sure/Don't know	Keep project budget Somewhat important	Keep project budget Very important
Impact on sale and profit	Impact on sale and profit Not important at all	Impact on sale and profit Somewhat not important	Impact on sale and profit Not sure/Don't know	Impact on sale and profit Somewhat important	Impact on sale and profit Very important
Statistical difference	Statistical difference Not important at all	Statistical difference Somewhat not important	Statistical difference Not sure/Don't know	Statistical difference Somewhat important	Statistical difference Very important
User experience	User experience Not important at all	User experience Somewhat not important	User experience Not sure/Don't know	User experience Somewhat important	User experience Very important
Return of Investment value	Return of Investment value Not important at all	Return of Investment value Somewhat not important	Return of Investment value Not sure/Don't know	Return of Investment value Somewhat important	Return of Investment value Very important

Other important factors (please specify)

8. Please indicate the current situation related to you in the following:

	Not at all	Very rare	Medium	Always	Compulsory	Not sure
Organisation awareness: awareness at all levels of management of the importance of usability in product development	*Please indicate the current situation related to you in the following: Organisation awareness: awareness at all levels of management of the importance of usability in product development Not at all	Organisation awareness: awareness at all levels of management of the importance of usability in product development Very rare	Organisation awareness: awareness at all levels of management of the importance of usability in product development Medium	Organisation awareness: awareness at all levels of management of the importance of usability in product development Always	Organisation awareness: awareness at all levels of management of the importance of usability in product development Compulsory	Organisation awareness: awareness at all levels of management of the importance of usability in product development Not sure
Organisation activities: management activities to support usability at all department level (e.g. end user involvement)	Organisation activities: management activities to support usability at all department level (e.g. end user involvement) Not at all	Organisation activities: management activities to support usability at all department level (e.g. end user involvement) Very rare	Organisation activities: management activities to support usability at all department level (e.g. end user involvement) Medium	Organisation activities: management activities to support usability at all department level (e.g. end user involvement) Always	Organisation activities: management activities to support usability at all department level (e.g. end user involvement) Compulsory	Organisation activities: management activities to support usability at all department level (e.g. end user involvement) Not sure
Improvement actions: management's actions to improve the current focus on usability (e.g. budget for staff training on usability/UX)	Improvement actions: management's actions to improve the current focus on usability (e.g. budget for staff training on usability/UX) Not at all	Improvement actions: management's actions to improve the current focus on usability (e.g. budget for staff training on usability/UX) Very rare	Improvement actions: management's actions to improve the current focus on usability (e.g. budget for staff training on usability/UX) Medium	Improvement actions: management's actions to improve the current focus on usability (e.g. budget for staff training on usability/UX) Always	Improvement actions: management's actions to improve the current focus on usability (e.g. budget for staff training on usability/UX) Compulsory	Improvement actions: management's actions to improve the current focus on usability (e.g. budget for staff training on usability/UX) Not sure
HCI skills and impact of the staff who have the knowledge are appreciated for usability influence in the development process	HCI skills and impact of the staff who have the knowledge are appreciated for usability influence in the development process Not at all	HCI skills and impact of the staff who have the knowledge are appreciated for usability influence in the development process Very rare	HCI skills and impact of the staff who have the knowledge are appreciated for usability influence in the development process Medium	HCI skills and impact of the staff who have the knowledge are appreciated for usability influence in the development process Always	HCI skills and impact of the staff who have the knowledge are appreciated for usability influence in the development process Compulsory	HCI skills and impact of the staff who have the knowledge are appreciated for usability influence in the development process Not sure
HCI resources: resources available for usability work (e.g. lab, experts)	HCI resources: resources available for usability work (e.g. lab, experts) Not at all	HCI resources: resources available for usability work (e.g. lab, experts) Very rare	HCI resources: resources available for usability work (e.g. lab, experts) Medium	HCI resources: resources available for usability work (e.g. lab, experts) Always	HCI resources: resources available for usability work (e.g. lab, experts) Compulsory	HCI resources: resources available for usability work (e.g. lab, experts) Not sure
Early and continual user focus: ensuring an early and continual focus on the user during software/web development	Early and continual user focus: ensuring an early and continual focus on the user during software/web development Not at all	Early and continual user focus: ensuring an early and continual focus on the user during software/web development Very rare	Early and continual user focus: ensuring an early and continual focus on the user during software/web development Medium	Early and continual user focus: ensuring an early and continual focus on the user during software/web development Always	Early and continual user focus: ensuring an early and continual focus on the user during software/web development Compulsory	Early and continual user focus: ensuring an early and continual focus on the user during software/web development Not sure
Integrated design: all design are developed by multidisciplinary teams (e.g. academician, researcher, psychologist, engineer)	Integrated design: all design are developed by multidisciplinary teams (e.g. academician, researcher, psychologist, engineer) Not at all	Integrated design: all design are developed by multidisciplinary teams (e.g. academician, researcher, psychologist, engineer) Very rare	Integrated design: all design are developed by multidisciplinary teams (e.g. academician, researcher, psychologist, engineer) Medium	Integrated design: all design are developed by multidisciplinary teams (e.g. academician, researcher, psychologist, engineer) Always	Integrated design: all design are developed by multidisciplinary teams (e.g. academician, researcher, psychologist, engineer) Compulsory	Integrated design: all design are developed by multidisciplinary teams (e.g. academician, researcher, psychologist, engineer) Not sure
Early and continual user test: conducting early and continual user testing throughout the development process	Early and continual user test: conducting early and continual user testing throughout the development process Not at all	Early and continual user test: conducting early and continual user testing throughout the development process Very rare	Early and continual user test: conducting early and continual user testing throughout the development process Medium	Early and continual user test: conducting early and continual user testing throughout the development process Always	Early and continual user test: conducting early and continual user testing throughout the development process Compulsory	Early and continual user test: conducting early and continual user testing throughout the development process Not sure
Iterative design: ability to modify product design based on feedback from usability activities	Iterative design: ability to modify product design based on feedback from usability activities Not at all	Iterative design: ability to modify product design based on feedback from usability activities Very rare	Iterative design: ability to modify product design based on feedback from usability activities Medium	Iterative design: ability to modify product design based on feedback from usability activities Always	Iterative design: ability to modify product design based on feedback from usability activities Compulsory	Iterative design: ability to modify product design based on feedback from usability activities Not sure
I can design on my own; just give me some guideline	I can design on my own; just give me some guideline Not at all	I can design on my own; just give me some guideline Very rare	I can design on my own; just give me some guideline Medium	I can design on my own; just give me some guideline Always	I can design on my own; just give me some guideline Compulsory	I can design on my own; just give me some guideline Not sure
Beautiful design is all you need	Beautiful design is all you need Not at all	Beautiful design is all you need Very rare	Beautiful design is all you need Medium	Beautiful design is all you need Always	Beautiful design is all you need Compulsory	Beautiful design is all you need Not sure
Usability is about testing	Usability is about testing Not at all	Usability is about testing Very rare	Usability is about testing Medium	Usability is about testing Always	Usability is about testing Compulsory	Usability is about testing Not sure

Please specify your development practice (e.g outsourcing)

9. What are the difficulties to practice HCI/usability/user-experience (UX) in your designing project

What are the difficulties to practice HCI/usability/user-experience (UX) in your designing project   Lack of understanding/knowledge about usability/HCI/UX Lack of practical usability/HCI/UX methodologies Concern about increase of development cost Concern about increase development time Lack of trained usability/HCI/UX engineers Management do not understand the importance of HCI/usability/UX Difficult to include real users in the development life cycle I have no power over design-decision My senior staff decide on design methods My end user decide on design-decision My boss decide on design-decision

Other (please specify)

10. Which techniques below that you use in development life cycle

Which techniques below that you use in development life cycle   Waterfall model/SDLC Rapid Application Development (RAD) Task analysis Evaluate existing system User analysis/profiling Surveys Scenarios of use Heuristics evaluation, usability expert evaluation Navigation design Usability checklists Focus group interview Lab usability testing Screen mock-up test Paper mock-up test Card Sorting Cognitive walkthrough Usability test outside a lab Participatory design Eye tracking User experience (UX) I create a mental model as a user

Please specify other techniques of development (e.g. Agile, in-house software,MDEC guidelines, MAMPU guidelines)