Customer Satisfaction Survey Template
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1
. Have you used the SCAD DigiLab blog in the last 30 days?
Have you used the SCAD DigiLab blog in the last 30 days?
Yes
No
2
. How easy is preparing a file for submission to the SCAD DigiLab?
How easy is preparing a file for submission to the SCAD DigiLab?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
3
. Did you find the DigiLab Operators worked in a professional manner?
Did you find the DigiLab Operators worked in a professional manner?
Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional
4
. Was the outcome of our laser cutting, prints, or 3D prints better/worse than you expected?
Was the outcome of our laser cutting, prints, or 3D prints better/worse than you expected?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
5
. Did you find the prices of our printing (2D or 3D) to be better than other companies?
Did you find the prices of our printing (2D or 3D) to be better than other companies?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
6
. How well do the Operators at SCAD DigiLab answer your questions?
How well do the Operators at SCAD DigiLab answer your questions?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
7
. Overall, are you satisfied, dissatisfied, or neither with the SCAD DigiLab?
Overall, are you satisfied, dissatisfied, or neither with the SCAD DigiLab?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
8
. Do you like or dislike completing your projects at the SCAD DigiLab?
Do you like or dislike completing your projects at the SCAD DigiLab?
Like a great deal
Like a moderate amount
Like a little
Neither like nor dislike
Dislike a little
Dislike a moderate amount
Dislike a great deal
9
. How likely are you to recommend the SCAD DigiLab to people you know ?
How likely are you to recommend the SCAD DigiLab to people you know ?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
10
. Do you have any additional feedback regarding your experience with the SCAD DigiLab?
Do you have any additional feedback regarding your experience with the SCAD DigiLab?
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