Reserve-A-MAX/Nightowl 2012 Survey

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* 1. How often do you use Reserve-A-MAX (Check one only)?

Daily

Several times weekly

Several times monthly

Occasionally

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* 2. How long have you been using Reserve-A-MAX services?

0-6 months

6 months - 1 year

Longer than 1 year

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* 3. How do you pay your fare?

Bus pass

Cash

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* 4. Does your household have a vehicle for your use?

Yes

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* 5. Please rate your phone reservation experience

	Excellent+++	Good++	Fair+	Poor-
Courtesy and friendliness	Courtesy and friendliness Excellent+++	Courtesy and friendliness Good++	Courtesy and friendliness Fair+	Courtesy and friendliness Poor-
Helpfulness of information and answering questions	Helpfulness of information and answering questions Excellent+++	Helpfulness of information and answering questions Good++	Helpfulness of information and answering questions Fair+	Helpfulness of information and answering questions Poor-
How quickly you spoke to a reservationist	How quickly you spoke to a reservationist Excellent+++	How quickly you spoke to a reservationist Good++	How quickly you spoke to a reservationist Fair+	How quickly you spoke to a reservationist Poor-
On time and reliability	On time and reliability Excellent+++	On time and reliability Good++	On time and reliability Fair+	On time and reliability Poor-
Overall satisfaction with reservation experience	Overall satisfaction with reservation experience Excellent+++	Overall satisfaction with reservation experience Good++	Overall satisfaction with reservation experience Fair+	Overall satisfaction with reservation experience Poor-

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* 6. Please rate your riding experience

	Excellent+++	Good++	Fair+	Poor-
Courtesy and friendliness of driver	Courtesy and friendliness of driver Excellent+++	Courtesy and friendliness of driver Good++	Courtesy and friendliness of driver Fair+	Courtesy and friendliness of driver Poor-
Pickup time within 30 minutes of scheduled time	Pickup time within 30 minutes of scheduled time Excellent+++	Pickup time within 30 minutes of scheduled time Good++	Pickup time within 30 minutes of scheduled time Fair+	Pickup time within 30 minutes of scheduled time Poor-
Comfort/cleanliness of vehicle	Comfort/cleanliness of vehicle Excellent+++	Comfort/cleanliness of vehicle Good++	Comfort/cleanliness of vehicle Fair+	Comfort/cleanliness of vehicle Poor-
Safety of driver	Safety of driver Excellent+++	Safety of driver Good++	Safety of driver Fair+	Safety of driver Poor-
Fare cost for value of service	Fare cost for value of service Excellent+++	Fare cost for value of service Good++	Fare cost for value of service Fair+	Fare cost for value of service Poor-
Service hours (6 a.m. to midnight)	Service hours (6 a.m. to midnight) Excellent+++	Service hours (6 a.m. to midnight) Good++	Service hours (6 a.m. to midnight) Fair+	Service hours (6 a.m. to midnight) Poor-
Overall satisfaction with trip experience	Overall satisfaction with trip experience Excellent+++	Overall satisfaction with trip experience Good++	Overall satisfaction with trip experience Fair+	Overall satisfaction with trip experience Poor-

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* 7. If you have been riding for a year or more, do you think our routes and services have improved the past year? (If you have been riding less than a year, skip this question.)

Better

About the same

Worse

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* 8. What is the best way for MAX to communicate news and information to you? (Check all that apply. Print email and phone clearly!)

Email (please enter email address below)

Text message (please enter phone # below)

MAX Website (www.catchamax.org)

Notices on the bus - flyers - signs

Letter mailed to you

Phone call (please enter phone number below)

Email or phone number

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* 9. What communication technology do you use? (Check all that apply.)

Texting

Cell phone

Smartphone (iPhone, Blackberry, etc.)

Tablet (iPad, Galaxy, etc.)

Internet WiFi

Other (please specify)

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* 10. Are you disabled (ADA eligible)?

Yes

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* 11. What is your gender?

Male

Female

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* 12. What is your age group? (Circle one only)

Under 16

17-29

30-45

46-60

Over 60

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* 13. What is your race?

White (Caucasion)

Black (African-American)

Hispanic/Latino

Asian

Other (please specify)

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* 14. How well do you understand English?

Good

Some

Not well/None

Other (please specify)

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* 15. What is your annual household income?

Less than $20,000

$21,000-$30,000

$31,000-$45,000

Over $45,000

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* 1. How often do you use Reserve-A-MAX (Check one only)?

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* 2. How long have you been using Reserve-A-MAX services?

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* 3. How do you pay your fare?

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* 4. Does your household have a vehicle for your use?

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* 5. Please rate your phone reservation experience

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* 6. Please rate your riding experience

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* 7. If you have been riding for a year or more, do you think our routes and services have improved the past year? (If you have been riding less than a year, skip this question.)

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* 8. What is the best way for MAX to communicate news and information to you? (Check all that apply. Print email and phone clearly!)

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* 9. What communication technology do you use? (Check all that apply.)

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* 10. Are you disabled (ADA eligible)?

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* 11. What is your gender?

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* 12. What is your age group? (Circle one only)

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* 13. What is your race?

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* 14. How well do you understand English?

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* 15. What is your annual household income?

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* 16. Would you recommend riding MAX to others?