MAX Fixed Route Survey 2012 Question Title * 1. How often do you ride the fixed bus routes? (Circle one only) Daily Weekly Monthly A few times a year or less often Question Title * 2. How long have you been riding the fixed routes? (Circle one only) 0-6 months 6 months - 1 year Longer than 1 year Question Title * 3. How many transfers do you make per trip from origin to destination? None One 2 or more Question Title * 4. Does your household have a vehicle for your use? Yes No Question Title * 5. How do you pay your fare? ADA Card (write in) Bus pass Cash Question Title * 6. If you do not normally ride the MAX, do you ride the bus when fares are free (Clean Air Action Days)? Yes No Question Title * 7. Please rate our service in each area (Check one only) Excellent+++ Good++ Fair+ Poor- Driver courtesy and helpfulness Driver courtesy and helpfulness Excellent+++ Driver courtesy and helpfulness Good++ Driver courtesy and helpfulness Fair+ Driver courtesy and helpfulness Poor- Comfort/cleanliness of bus Comfort/cleanliness of bus Excellent+++ Comfort/cleanliness of bus Good++ Comfort/cleanliness of bus Fair+ Comfort/cleanliness of bus Poor- Destinations served Destinations served Excellent+++ Destinations served Good++ Destinations served Fair+ Destinations served Poor- On time and reliability On time and reliability Excellent+++ On time and reliability Good++ On time and reliability Fair+ On time and reliability Poor- Overall satisfaction with your riding experience Overall satisfaction with your riding experience Excellent+++ Overall satisfaction with your riding experience Good++ Overall satisfaction with your riding experience Fair+ Overall satisfaction with your riding experience Poor- Question Title * 8. If you have been riding for a year or more, do you think our routes and service have improved in the past year? (If you have been riding less than a year, skip this question.) Better About the same Worse Question Title * 9. Do you use your bike to reach the bus stop or your destination? Yes No (If NO, skip #10) Question Title * 10. If you use your bike, do you take it with you on the bus or leave it and lock it? Take it with me on the bus Leave it and lock it somewhere Question Title * 11. What is the best way for MAX to communicate news and information to you? Email (if you select email add your address in the comment field) Text message (if you select text message add your phone number in the comment field) MAX Website (www.catchamax.org) Notices on the bus - flyers - signs Letter mailed to you Phone call (if you select phone call add your phone number in the comment field) E-address or phone # Question Title * 12. What technology do you use and have access to? (Check all that apply) Texting Cell phone Smartphone (iPhone, Blackberry, etc.) Tablet (iPad, Galaxy, etc.) Internet WiFi Other (please specify) Question Title * 13. Are you disabled? Yes No Question Title * 14. What is your gender? Male Female Question Title * 15. What is your age group? Circle one only) Under 16 17-29 30-45 46-60 Over 60 Question Title * 16. What is your race? (Circle one only) White (Caucasian) Black (African-American) Hispanic/Latino Asian Other (specify) Question Title * 17. How well do you understand English? Good Some Not well/None Other (specify) Question Title * 18. What is your total yearly household income? Less than $20,000 $21,000-$30,000 $31,000 - $45,000 Over $45,000 Question Title * 19. Would you recommend riding MAX to others? Yes No Question Title * 20. What route is this survey from 1 2 3 4 5 6 7 8 Not listed Done