Zoho CRM Online Help Survey
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Please take a few minutes to complete our survey. Your feedback is important to us.
1
. How often do you use our Online Help?
How often do you use our Online Help?
Frequently
Rarely
Never
2
. What method do you most frequently use to find topics in our Online Help?
What method do you most frequently use to find topics in our Online Help?
Use the Search feature
Refer the Table of Contents
Search randomly through the Help content
3
. For what purposes do you refer the Online Help?
For what purposes do you refer the Online Help?
How Tos
Video Tutorials
User Manual
FAQ
4
. How do you rate the Online Help based on these criteria:
Excellent
Satisfactory
Need to Improve
Content Accuracy
How do you rate the Online Help based on these criteria: Content Accuracy Excellent
Satisfactory
Need to Improve
Content Clarity
Content Clarity Excellent
Satisfactory
Need to Improve
Content Organization
Content Organization Excellent
Satisfactory
Need to Improve
Images and Diagrams
Images and Diagrams Excellent
Satisfactory
Need to Improve
Navigation
Navigation Excellent
Satisfactory
Need to Improve
Videos
Videos Excellent
Satisfactory
Need to Improve
FAQ/Knowledge base
FAQ/Knowledge base Excellent
Satisfactory
Need to Improve
5
. What other information would you like to see in the Online Help?
What other information would you like to see in the Online Help?
Best Practices
Case Studies
Business Scenarios
Troubleshooting Tips
Other (please specify)
6
. In which format would you prefer the help content?
In which format would you prefer the help content?
Online Help
Downloadable PDF
Printed Book
Context Sensitive Help
7
. Any suggestions to improve Zoho CRM Online Help?
Any suggestions to improve Zoho CRM Online Help?
8
. Please provide your email address.
Please provide your email address.
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