Zoho CRM Online Help Survey
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Please take a few minutes to complete our survey. Your feedback is important to us.

How often do you use our Online Help? Frequently

Rarely

Never

What method do you most frequently use to find topics in our Online Help? Use the Search feature

Refer the Table of Contents

Search randomly through the Help content

For what purposes do you refer the Online Help? How Tos

Video Tutorials

User Manual

FAQ

	Excellent	Satisfactory	Need to Improve
Content Accuracy	*How do you rate the Online Help based on these criteria: Content Accuracy Excellent	Content Accuracy Satisfactory	Content Accuracy Need to Improve
Content Clarity	Content Clarity Excellent	Content Clarity Satisfactory	Content Clarity Need to Improve
Content Organization	Content Organization Excellent	Content Organization Satisfactory	Content Organization Need to Improve
Images and Diagrams	Images and Diagrams Excellent	Images and Diagrams Satisfactory	Images and Diagrams Need to Improve
Navigation	Navigation Excellent	Navigation Satisfactory	Navigation Need to Improve
Videos	Videos Excellent	Videos Satisfactory	Videos Need to Improve
FAQ/Knowledge base	FAQ/Knowledge base Excellent	FAQ/Knowledge base Satisfactory	FAQ/Knowledge base Need to Improve

What other information would you like to see in the Online Help? Best Practices

Case Studies

Business Scenarios

Troubleshooting Tips

Other (please specify)

In which format would you prefer the help content? Online Help

Downloadable PDF

Printed Book

Context Sensitive Help

Any suggestions to improve Zoho CRM Online Help?

Please provide your email address.

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