On-line Intake survey for applicants

CLEAR *Online Application - User Survey

Your feedback is important to us. Information from public users of the CLEAR*Online Intake application is crucial to the support and effectiveness of the tool.

This short survey is anonymous and is not linked to your application.

Thank you.

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* 1. How did you find out about this online application?

NJP's website (www.nwjustice.org)

Washington LawHelp website

Other website

Social Service agency or community organization

Librarian

By calling CLEAR or NJP or other legal services provider

Found it through a search engine like Google, Yahoo, Bing, etc.

Heard it from a friend or family member

Written materials such as posters, bookmarks, etc

Other

Other (please specify)

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* 2. Did you attempt to call the CLEAR toll-free phone line first?

Yes

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* 3. Did you think this online application was easy to use?

Yes, it was easy to use

No, it was not easy to use

No opinion

Other comments

Other (please specify)

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* 4. What type of legal problem do you have? (check one)

Government benefits or welfare programs for cash or food

Benefits for healthcare

Housing

Family (No Domestic Violence)

Domestic Violence

Consumer (includes bankruptcy, debt collection, ripoffs/scams,credit/loan issues)

Employment

Education/School issues

Criminal

Immigration

Wills and Estates

Taxes

Workman's Comp

Personal Injury

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* 5. Would you recommend this online application to friends and family?

Yes

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* 6. Did you find the resources and websites presented to you at the end of the application to be useful?

Yes

I don't know yet. I have not viewed them.

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* 7. Did you experience any technical difficulties or errors when using the application? If so, please describe in as much detail what happened. Please include the question (not only the number) that was a problem.

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* 1. How did you find out about this online application?

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* 2. Did you attempt to call the CLEAR toll-free phone line first?

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* 3. Did you think this online application was easy to use?

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* 4. What type of legal problem do you have? (check one)

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* 5. Would you recommend this online application to friends and family?

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* 6. Did you find the resources and websites presented to you at the end of the application to be useful?

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* 7. Did you experience any technical difficulties or errors when using the application? If so, please describe in as much detail what happened. Please include the question (not only the number) that was a problem.

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* 8. What changes would most improve our online application as a means of applying for legal help?