Civic Licensing - Public Survey

1. Can you please tell us some basic information about yourself?

What is your gender?

Can you please tell us some basic information about yourself? What is your gender? Male

Female

2. What broad age group are you?

What broad age group are you? 18-29

30-39

40-49

50-59

59+

Do not wish to answer

3. What is your employment status?

What is your employment status? Retired

In full time employment

In part-time employment

Self-employed

Not in employment

In full-time Education

Do not wish to answer

4. How often do you use Taxis or Private Hire cars in Clackmannanshire?

	Taxi	Private Hire Car
Most days of the week	*How often do you use Taxis or Private Hire cars in Clackmannanshire? Most days of the week Taxi	Most days of the week Private Hire Car
A couple of times a week	A couple of times a week Taxi	A couple of times a week Private Hire Car
A couple of times a month	A couple of times a month Taxi	A couple of times a month Private Hire Car
A couple of times a year	A couple of times a year Taxi	A couple of times a year Private Hire Car
Never	Never Taxi	Never Private Hire Car

5. What is the main purpose of your journey?

What is the main purpose of your journey? Leisure/Social

Business

Shopping

Getting to and from work/college

Other (please state)

Other (please specify)

6. What type of vehicle do you use most often?

What type of vehicle do you use most often? Taxi

Private Hire Car

7. Can you please tell us if you understand the difference between the following types of vehicles?

	Yes I understand	No I don't understand
Taxi	*Can you please tell us if you understand the difference between the following types of vehicles? Taxi Yes I understand	Taxi No I don't understand
Private Hire Car	Private Hire Car Yes I understand	Private Hire Car No I don't understand

8. Can you please briefly explain what you understand the above difference to be?

Can you please briefly explain what you understand the above difference to be?

9. In general are how satisfied are you with the service you get from taxis and private hire cars in Clackmannanshire?

	Taxis	Private Hire Car
Very Satisfied	*In general are how satisfied are you with the service you get from taxis and private hire cars in Clackmannanshire? Very Satisfied Taxis	Very Satisfied Private Hire Car
Quite Satisfied	Quite Satisfied Taxis	Quite Satisfied Private Hire Car
Neither satisfied nor disatisfied	Neither satisfied nor disatisfied Taxis	Neither satisfied nor disatisfied Private Hire Car
Quite disatisfied	Quite disatisfied Taxis	Quite disatisfied Private Hire Car
Very disatisfied	Very disatisfied Taxis	Very disatisfied Private Hire Car

10. Please rate below how satisfied you are with the following service provided to you by taxis and private hire cars in Clackmannanshire?

	Very satisfied	Quite satisfied	Neither	Quite disatisfied	Very disatisfied
Ability to book ahead	*Please rate below how satisfied you are with the following service provided to you by taxis and private hire cars in Clackmannanshire? Ability to book ahead Very satisfied	Ability to book ahead Quite satisfied	Ability to book ahead Neither	Ability to book ahead Quite disatisfied	Ability to book ahead Very disatisfied
Ability to pick up/at stand/street	Ability to pick up/at stand/street Very satisfied	Ability to pick up/at stand/street Quite satisfied	Ability to pick up/at stand/street Neither	Ability to pick up/at stand/street Quite disatisfied	Ability to pick up/at stand/street Very disatisfied
Punctuality	Punctuality Very satisfied	Punctuality Quite satisfied	Punctuality Neither	Punctuality Quite disatisfied	Punctuality Very disatisfied
Reliability	Reliability Very satisfied	Reliability Quite satisfied	Reliability Neither	Reliability Quite disatisfied	Reliability Very disatisfied
Driver courteous/helpful/friendly	Driver courteous/helpful/friendly Very satisfied	Driver courteous/helpful/friendly Quite satisfied	Driver courteous/helpful/friendly Neither	Driver courteous/helpful/friendly Quite disatisfied	Driver courteous/helpful/friendly Very disatisfied
Driver appearance/dress	Driver appearance/dress Very satisfied	Driver appearance/dress Quite satisfied	Driver appearance/dress Neither	Driver appearance/dress Quite disatisfied	Driver appearance/dress Very disatisfied
Vehicle Cleanliness	Vehicle Cleanliness Very satisfied	Vehicle Cleanliness Quite satisfied	Vehicle Cleanliness Neither	Vehicle Cleanliness Quite disatisfied	Vehicle Cleanliness Very disatisfied
Vehicle comfort	Vehicle comfort Very satisfied	Vehicle comfort Quite satisfied	Vehicle comfort Neither	Vehicle comfort Quite disatisfied	Vehicle comfort Very disatisfied
Safety of journey for all passengers	Safety of journey for all passengers Very satisfied	Safety of journey for all passengers Quite satisfied	Safety of journey for all passengers Neither	Safety of journey for all passengers Quite disatisfied	Safety of journey for all passengers Very disatisfied
Cost/Value of Money	Cost/Value of Money Very satisfied	Cost/Value of Money Quite satisfied	Cost/Value of Money Neither	Cost/Value of Money Quite disatisfied	Cost/Value of Money Very disatisfied
Adaptations for persons with disability/special needs	Adaptations for persons with disability/special needs Very satisfied	Adaptations for persons with disability/special needs Quite satisfied	Adaptations for persons with disability/special needs Neither	Adaptations for persons with disability/special needs Quite disatisfied	Adaptations for persons with disability/special needs Very disatisfied

11. Are there any other aspects of using taxi and private hire car services that you particularly like? Please state below.

Are there any other aspects of using taxi and private hire car services that you particularly like? Please state below.

12. Are there any other aspects of using taxi and private hire car services that you particularly dislike? Please state below?

Are there any other aspects of using taxi and private hire car services that you particularly dislike? Please state below?

13. How do you normally find out what the fare will be for your taxi or private hire car journey?

	Taxis	Private Hire Cars
Wait until the driver charges for the trip	*How do you normally find out what the fare will be for your taxi or private hire car journey? Wait until the driver charges for the trip Taxis	Wait until the driver charges for the trip Private Hire Cars
I rely on the meter where one is fitted	I rely on the meter where one is fitted Taxis	I rely on the meter where one is fitted Private Hire Cars
Know what to expect from previous trips	Know what to expect from previous trips Taxis	Know what to expect from previous trips Private Hire Cars
Ask the driver/depot before setting out	Ask the driver/depot before setting out Taxis	Ask the driver/depot before setting out Private Hire Cars
Ask at first point of contact/booking	Ask at first point of contact/booking Taxis	Ask at first point of contact/booking Private Hire Cars
Don't know	Don't know Taxis	Don't know Private Hire Cars
Other (please state)	Other (please state) Taxis	Other (please state) Private Hire Cars

Other (please specify)

14. Clackmannanshire Council are considering making some changes to taxi and private hire car licensing conditions to reflect national guidance, and would like to consult with people who use taxis and private hire cars in Clackmannanshire. Would you be supportive of the following changes?

	Yes I would support	No I would not support
Clearer identification on Taxis and Private Hire and cars	*Clackmannanshire Council are considering making some changes to taxi and private hire car licensing conditions to reflect national guidance, and would like to consult with people who use taxis and private hire cars in Clackmannanshire. Would you be supportive of the following changes? Clearer identification on Taxis and Private Hire and cars Yes I would support	Clearer identification on Taxis and Private Hire and cars No I would not support
Visible signs on Private Hire Cars stating they are available for pre-booked hires only	Visible signs on Private Hire Cars stating they are available for pre-booked hires only Yes I would support	Visible signs on Private Hire Cars stating they are available for pre-booked hires only No I would not support
More information on your rights for using Taxis and Private Hire cars	More information on your rights for using Taxis and Private Hire cars Yes I would support	More information on your rights for using Taxis and Private Hire cars No I would not support
More security measures such as CCTV in Taxi vehicles	More security measures such as CCTV in Taxi vehicles Yes I would support	More security measures such as CCTV in Taxi vehicles No I would not support
More rigorous vehicle testing for Taxis and Private Hire cars	More rigorous vehicle testing for Taxis and Private Hire cars Yes I would support	More rigorous vehicle testing for Taxis and Private Hire cars No I would not support
Taxi vehicle age is currently limited to 8 years, should this be increased subject to vehicles being maintained to council standards	Taxi vehicle age is currently limited to 8 years, should this be increased subject to vehicles being maintained to council standards Yes I would support	Taxi vehicle age is currently limited to 8 years, should this be increased subject to vehicles being maintained to council standards No I would not support
'Purpose built' vehicles age is currently limited to 10 years, should these and specialised adapted 'accessible' vehicle age limits be increased subject to vehicles being maintained to Council standards	'Purpose built' vehicles age is currently limited to 10 years, should these and specialised adapted 'accessible' vehicle age limits be increased subject to vehicles being maintained to Council standards Yes I would support	'Purpose built' vehicles age is currently limited to 10 years, should these and specialised adapted 'accessible' vehicle age limits be increased subject to vehicles being maintained to Council standards No I would not support
For ease of identification Taxis should all be the same colour	For ease of identification Taxis should all be the same colour Yes I would support	For ease of identification Taxis should all be the same colour No I would not support
For ease of identification Private Hire cars should all be the same colour (but different to Taxis)	For ease of identification Private Hire cars should all be the same colour (but different to Taxis) Yes I would support	For ease of identification Private Hire cars should all be the same colour (but different to Taxis) No I would not support
Dress code for Taxi and Private Hire car drivers	Dress code for Taxi and Private Hire car drivers Yes I would support	Dress code for Taxi and Private Hire car drivers No I would not support

15. Can you please slect an option for each of the following statements for street trader license holders. Street traders licenses cover snack vans, fish vans and ice cream vans.

	Strongly Agree	Agree	Neither	Disagree	Strongly Disagree
Street traders benefit from being allocated zones in which they could trade	*Can you please slect an option for each of the following statements for street trader license holders. Street traders licenses cover snack vans, fish vans and ice cream vans. Street traders benefit from being allocated zones in which they could trade Strongly Agree	Street traders benefit from being allocated zones in which they could trade Agree	Street traders benefit from being allocated zones in which they could trade Neither	Street traders benefit from being allocated zones in which they could trade Disagree	Street traders benefit from being allocated zones in which they could trade Strongly Disagree
Street traders vehicle (eg ice cream vans) should be allowed to trade anywhere in Clackmannanshire	Street traders vehicle (eg ice cream vans) should be allowed to trade anywhere in Clackmannanshire Strongly Agree	Street traders vehicle (eg ice cream vans) should be allowed to trade anywhere in Clackmannanshire Agree	Street traders vehicle (eg ice cream vans) should be allowed to trade anywhere in Clackmannanshire Neither	Street traders vehicle (eg ice cream vans) should be allowed to trade anywhere in Clackmannanshire Disagree	Street traders vehicle (eg ice cream vans) should be allowed to trade anywhere in Clackmannanshire Strongly Disagree
Street trading vehicles should be clearly identified by a 'License Plate and Number'	Street trading vehicles should be clearly identified by a 'License Plate and Number' Strongly Agree	Street trading vehicles should be clearly identified by a 'License Plate and Number' Agree	Street trading vehicles should be clearly identified by a 'License Plate and Number' Neither	Street trading vehicles should be clearly identified by a 'License Plate and Number' Disagree	Street trading vehicles should be clearly identified by a 'License Plate and Number' Strongly Disagree

Please provide any other comments on Street Trading Licenses

16. Do you have any other suggestions on how taxi, private hire car and/or street trader provision in Clackmannanshire could be improved?

Do you have any other suggestions on how taxi, private hire car and/or street trader provision in Clackmannanshire could be improved?

THE CLOSING DATE FOR THE SURVEY IS 16TH JANUARY 2012

Completed paper copies of the survey should be sent to:

June Andison
Licensing Administrator
Clackmannanshire Council
Kilncraigs
Greenside Street
Alloa
FK10 1EB

Civic Licensing - Public SurveyExit this survey

1.

1. Can you please tell us some basic information about yourself?What is your gender?