Exit this survey Helpline Customer Service Feedback 1. Helpline Customer Service Feedback Question Title * 1. Did you feel understood on the helpline? To a great extent Somewhat Not at all Question Title * 2. Did the person on the helpline have family experience? Yes No If yes, how did this make you feel Question Title * 3. Do you think contacting the helpline makes a difference to the way you think about the issue? To a great extent Somewhat Not at all Question Title * 4. How do you rate the service you received from helpline: very good satisfactory poor Support Support very good Support satisfactory Support poor Information Information very good Information satisfactory Information poor Referral to services Referral to services very good Referral to services satisfactory Referral to services poor Question Title * 5. Would you choose to phone the Helpline again and recommend it to others? Yes No If No, please specify why Question Title * 6. After you spoke on the helpline. Did your wellbeing show: Some improvement No change Please expand on your respone Question Title * 7. What did you find most helpful about the Family Drug Help helpline? Question Title * 8. Do you think the family drug helpline can improve. If so what can you suggest. Done