Helpline Customer Service Feedback
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1. Helpline Customer Service Feedback
1
. Did you feel understood on the helpline?
Did you feel understood on the helpline?
To a great extent
Somewhat
Not at all
2
. Did the person on the helpline have family experience?
Did the person on the helpline have family experience?
Yes
No
If yes, how did this make you feel
3
. Do you think contacting the helpline makes a difference to the way you think about the issue?
Do you think contacting the helpline makes a difference to the way you think about the issue?
To a great extent
Somewhat
Not at all
4
. How do you rate the service you received from helpline:
very good
satisfactory
poor
Support
*
How do you rate the service you received from helpline: Support very good
Support satisfactory
Support poor
Information
Information very good
Information satisfactory
Information poor
Referral to services
Referral to services very good
Referral to services satisfactory
Referral to services poor
5
. Would you choose to phone the Helpline again and recommend it to others?
Would you choose to phone the Helpline again and recommend it to others?
Yes
No
If No, please specify why
6
. After you spoke on the helpline. Did your wellbeing show:
After you spoke on the helpline. Did your wellbeing show:
Some improvement
No change
Please expand on your respone
*
7
. What did you find most helpful about the Family Drug Help helpline?
What did you find most helpful about the Family Drug Help helpline?
*
8
. Do you think the family drug helpline can improve. If so what can you suggest.
Do you think the family drug helpline can improve. If so what can you suggest.
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