Nassau Patron Satisfaction Survey
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Please take a few minutes to complete this survey. Your answers will help us learn how we can improve library services in the town of Nassau.
1
. How often do you visit the Nassau Library?
How often do you visit the Nassau Library?
more than once a week
once a week
every 2 or 3 weeks
roughly once a month
none of the above
2
. What parts of the library collection need improvement? Check all that apply.
What parts of the library collection need improvement? Check all that apply.
adult fiction
adult nonfiction
young adult books
children’s books
DVDs
music CDs
audiobooks
electronic books
3
. The library provides programming in the following areas. Check those you have attended.
The library provides programming in the following areas. Check those you have attended.
music
crafts
storytelling
children's programs
health
parenting
gardening
Other (please specify)
4
. In what areas should we plan programs for the future? Check all that apply:
In what areas should we plan programs for the future? Check all that apply:
music
crafts
health
parenting
author talks
basic computer instruction
storytelling
teen interests/issues
Other (please specify)
5
. Where do you learn about library activities? Check all that apply.
Where do you learn about library activities? Check all that apply.
the website
the newspaper
flyers
word of mouth
the outdoor sign
6
. Which of the following services do you use?
Which of the following services do you use?
online catalog
online databases
downloadable books
public computers
FAX machine
printers
copier
7
. Check those areas in which you would like more information and instruction:
Check those areas in which you would like more information and instruction:
online catalog
online databases
downloadable books
Other (please specify)
8
. Do you feel that there are there enough public access computers available at the library?
Do you feel that there are there enough public access computers available at the library?
yes
no
9
. How would you rate the performance of the library staff?
How would you rate the performance of the library staff?
very helpful
sometimes helpful
not helpful
no opinion
10
. How would you rate the attitude of the library staff?
How would you rate the attitude of the library staff?
welcoming
indifferent
unfriendly
no opinion
11
. What does the library facility need? Check all that apply.
What does the library facility need? Check all that apply.
more furniture
better lighting
improved air quality
more signage
additional hours
Other (please specify)
12
. In which of the following age ranges do you belong?
In which of the following age ranges do you belong?
Under 10
11 – 14
15 – 18
19 – 25
26 – 45
46 – 55
56 – 65
65 and older
13
. Please write your comments, suggestions, ideas here:
Please write your comments, suggestions, ideas here:
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