High Point Public Library Community SurveyHigh Point Public Library Community Survey

1. What words come to mind when you think of the High Point Public Library?

What words come to mind when you think of the High Point Public Library?

2. How often do you visit the library?

How often do you visit the library? Almost daily One or twice a week Several times a month	Monthly Infrequently Never; not a library user (If you check this box, please go directly to questions 10 and 11)
Other (please specify)

3. How do you use library services? (check all that apply)

How do you use library services? (check all that apply) Check out books for adults/teens Attend children's programs Study/research for work Use computers Check out DVDs/music CDs Get skills/technology instruction	Check out books for children Services for pre-schoolers Meet with friends/relax Check out audio books Use Digital Library/E-books Attend adult programs	Study/research for school Read newspapers/magazines Use meeting rooms Genealogical research
Other (please specify)

4. If you use computers at the library, please check reasons:

If you use computers at the library, please check reasons: Job search Research using the Internet Research using library databases, such as NCLIVE	Entertainment Communication (e-mail, Facebook, etc.) Wi-Fi (wireless Internet access)
Other (please specify)

5. When you visit the library, are you able to find what you're looking for?

When you visit the library, are you able to find what you're looking for? Always

Frequently

Usually

Seldom

Never

6. If you don't find what you're looking for, the reason is: (check all that apply)

If you don't find what you're looking for, the reason is: (check all that apply) The library doesn't own what I'm looking for

The staff is not available to help

I find things I want in the catalog, but then can't find them on the shelf

The library catalog is hard to use

Other (please specify)

7. Which if any of the following issues limit your use of the library? (check all that apply)

Which if any of the following issues limit your use of the library? (check all that apply) Hours inconvenient

Size or layout of the library

Get books, DVDs, etc., elsewhere

Facility doesn't have what I need

Hard for me to get to

I have computer access at work or home

Don't enjoy library atmosphere

Other (please specify)

8. How satisfied are you with the overall services of the library?

How satisfied are you with the overall services of the library? Extremely

Very

Somewhat

Not very

Not at all

9. Is the staff helpful?

Is the staff helpful? Yes

Please elaborate.

10. THINKING OF THE GREATER HIGH POINT REGION, please rate the importance of the library in the following areas by checking the appropriate box. "5" means VERY IMPORTANT; "1" means NOT AT ALL IMPORTANT.

	5	4	3	2	1
Materials for personal enjoyment	*THINKING OF THE GREATER HIGH POINT REGION, please rate the importance of the library in the following areas by checking the appropriate box. "5" means VERY IMPORTANT; "1" means NOT AT ALL IMPORTANT. Materials for personal enjoyment 5	Materials for personal enjoyment 4	Materials for personal enjoyment 3	Materials for personal enjoyment 2	Materials for personal enjoyment 1
Early childhood/literacy education	Early childhood/literacy education 5	Early childhood/literacy education 4	Early childhood/literacy education 3	Early childhood/literacy education 2	Early childhood/literacy education 1
Support school age students	Support school age students 5	Support school age students 4	Support school age students 3	Support school age students 2	Support school age students 1
Support adult education/life-long learning	Support adult education/life-long learning 5	Support adult education/life-long learning 4	Support adult education/life-long learning 3	Support adult education/life-long learning 2	Support adult education/life-long learning 1
Support job search/economic development	Support job search/economic development 5	Support job search/economic development 4	Support job search/economic development 3	Support job search/economic development 2	Support job search/economic development 1

11. If you are already a library patron, are there any ideas or changes you would suggest concerning materials, staff, services, and/or programs? If you are a non-user, what types of services and programs would be relevant to you and encourage you to give us a look?

If you are already a library patron, are there any ideas or changes you would suggest concerning materials, staff, services, and/or programs? If you are a non-user, what types of services and programs would be relevant to you and encourage you to give us a look?

12. OPTIONAL: The following information will be used for demographic purposes only. Please provide information for the person completing the survey.
Gender

OPTIONAL: The following information will be used for demographic purposes only. Please provide information for the person completing the survey. Gender Male

Female

13. Optional: What is your age

Optional: What is your age Under 18

18-24

25-34

35-50

51-64

65+

14. OPTIONAL: Ethnicity:

OPTIONAL: Ethnicity: White

African-American

Latino

Asian

Other (please specify)

15. Do you have a library card?

Do you have a library card? Yes

16. What is your home zip code?

What is your home zip code?

17. OPTIONAL: If you wish to be entered in the prize drawing, please give us your contact information (name, e-mail, phone number, etc.) The prize is a $100 Target gift card donated by Friends of High Point Public Library

OPTIONAL: If you wish to be entered in the prize drawing, please give us your contact information (name, e-mail, phone number, etc.) The prize is a $100 Target gift card donated by Friends of High Point Public Library