JB MDL Auto Hobby Shop Project Validation Assessment Survey
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1. Default Section

 
This survey is being conducted for Joint Base McGuire-Dix-Lakehurst (JB MDL) by ICF International to assist in planning facility improvements and related services.

This survey is funded with Non Appropriated Funds (NAF). Appropriated funds (tax dollars) are not utilized in the administration of this survey. This survey is anonymous, and your participation is voluntary. Data will only be reported in terms of group responses, not by individual responses. Please complete this survey as the instructions indicate, even if you or your family do not utilize the JB MDL Auto Hobby Shops. Your cooperation and complete candor will assist us in the determination of potential improvements to your facilities. Thank you for your cooperation.

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1. Are you?

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2. How old are you?

3. What is your marital status?

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4. How long have you been living on JB MDL or in the surrounding community?

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5. What is your status? (Mark the ONE that most applies.)

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6. Where do you live?

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7. How far do you live from the Auto Hobby Shop?

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8. How long does it take you to drive to the Auto Hobby Shop on a typical day?

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9. Who uses the Auto Hobby Shop? (Mark ALL that apply.)

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10. How many motor vehicles do you have in your household?

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11. What are the model years of your motor vehicle(s)? (Mark ALL that apply.)

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12. What type of motor vehicle(s) do you have? (Mark ALL that apply.)

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13. Please mark ALL Auto Hobby activities you participated in last year. (Please mark ALL that apply.)

 FSS Auto Hobby ShopAAFESOff BaseNone
Oil Change / Lube
Tires
Batteries
Self-Service Repairs / Maintenance
Fluid Changes
Auto Maintenance / Repair Classes
Repairs / Maintenance by Auto Hobby Staff
Engine Analysis
Emission Inspections
Air Conditioning Service
Towing Service
Auto Body Shop
Use of Lifts
Welding

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14. Please mark ALL Auto Hobby activities you participated in last year. (Please mark ALL that apply.)

 FSS Auto Hobby ShopAAFESOff BaseNone
Paint Booth / Auto Painting
Car Wash Facility
Muffler and Tire Shop
Auto Parts Shop
Detailing Service
Motorcycle Repair
Computer Diagnostic Service
Online / DVD Repair Manuals
State Inspections
Wheel Alignment
Brake Repair
Oil Recycling
Headlight Alignment
Auto Storage
Auto Resale Lot

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15. On average, how many times in the LAST SIX MONTHS did you use the Auto Hobby Shop ON BASE for the following activities?

 NeverOnce a Month or Less2 Times a Month3 Times a Month4 Times a Month5 or More times per Month
Repairs / Maintenance
Auto Body Shop
Car Wash
Auto Hobby Classes
Auto Parts Sales

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16. On the average, how many times in the NEXT SIX MONTHS do you intend to use the Auto Hobby Shop ON BASE for the following activities?

 NeverOnce a Month or Less2 times a Month3 times a Month4 times a Month5 or More times per Month
Repairs / Maintenance
Auto Body Shop
Car Wash
Auto Hobby Classes
Auto Parts Sales

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17. When are you most likely to use the Auto Hobby facility> (Please mark ALL that apply.)

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18. Please rate your level of satisfaction with REPAIRS / MAINTENANCE at the ON BASE Auto Hobby Shop.

 Not Applicable / No basis to judgeVery DissatisfiedDissatisfiedNeither Satisfied nor DissatisfiedSatisfiedVery Satisfied
Quality of staff-provided service
Quality of Facility
Price
Hours / Availability
Cleanliness

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19. Please rate your level of satisfaction with Auto Hobby Shop at the On Base Auto Hobby Shop.

 Not Applicable / No basis to judgeVery DissatisfiedDissatisfiedNeither Satisfied nor DissatisfiedSatisfiedVery Satisfied
Quality of staff-provided service
Quality of Facility
Price
Hours / Availability
Cleanliness

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20. Please rate your level of satisfaction with Auto Hobby Classes at the ON BASE Auto Hobby Shop.

 Not Applicable / No basis to judgeVery DissatisfiedDissatisfiedNeither Satisfied nor DissatisfiedSatisfiedVery Satisfied
Types of Classes offered
Scheduling of Classes
Price
Quality of Instruction

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21. Please rate your level of satisfaction with AUTO PARTS SALES at the ON BASE Auto Hobby Shop.

 Not Applicable / No basis to judgeVery DissatisfiedDissatisfiedNeither Satisfied nor DissatisfiedSatisfiedVery Satisfied
Quality of Service
Quality of Facility
Price
Hours / Availability
Cleanliness
Product Selection

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22. Which of the following would encourage or increase your participation in these ON BASE Auto Hobby Activities? (Please mark ALL that apply.)

 Repairs / MaintenanceAuto Body ShopCar WashAuto Hobby ClassesAuto Parts Sales
More Helpful Staff
Better Management
More Convenient Location
More Convenient Hours of Operation
More Information about Available Services
Better Instruction
Better Parking
Better Transportation to Facility
Better Equipment
Better Supplies
Remodeled / New Facility
Reduced Cost
No Waiting Lists / Less Crowded Facility
None

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23. Which of the following would increase your use of the ON BASE Auto Hobby Shop?

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24. Why would you NOT participate in any of the ON BASE Auto Hobby Activities listed above? (Please mark ALL that apply.)

Thank you for participating in the Survey.