Exit this survey Customer Feedback EA Labs 2010 1. Please answer the following questions: Question Title * 1. How would you rate the service you received at the reception desk? Excellent Very Good Average Unsatisfactory Not applicable Please explain: Question Title * 2. How would you rate the courtesy and competency of the staff? Excellent Very Good Average Poor Unacceptable Please explain: Question Title * 3. How satisfied are you with EA labs turn around times? Very satisfied Satisfied Somewhat satisfied Not satisfied Please comment: Question Title * 4. On average, what turn around time do you usually request? More than one option can be selected. 4 hours - RUSH Emergency call outs (after hours, weekends) 24 hours - next day Other (please explain) Question Title * 5. What are the main reason(s)you use EA Labs? More than one option may be selected It is accreditated by NVLAP and CALA Efficient turn around times Location and/or convenience Cost Rapport with staff Other (please specify) Question Title * 6. How satisfied are you with the quality and reliability of results provided by EA Labs? Very satisfied Somewhat satisfied Satisfied Not satisfied Please explain: Question Title * 7. How valuable is EA Labs Accreditation status (NVLAP & CALA) for your business? Very important - Mandatory. You choose EA Labs for this specific reason. Somewhat Important - It provides peace of mind. Not important - You would choose EA Labs regardless. Indifferent - It doesn't affect your business either way. Please explain why: Question Title * 8. Have you ever used EA Labs after hours service (weekends and after office hours)? Yes No Not yet, but would consider it if the opportunity arose Question Title * 9. Have you used EA Labs pick up services? Yes No Not yet, but would consider it if the opportunity arose Question Title * 10. What areas of improvement would you like to see with EA Labs? Done