Customer Feedback EA Labs
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1. Please answer the following questions:
1
. How would you rate the service you received at the reception desk?
How would you rate the service you received at the reception desk?
Excellent
Very Good
Average
Unsatisfactory
Not applicable
Please explain:
2
. How would you rate the courtesy and competency of the staff?
How would you rate the courtesy and competency of the staff?
Excellent
Very Good
Average
Poor
Unacceptable
Please explain:
3
. How satisfied are you with EA labs turn around times?
How satisfied are you with EA labs turn around times?
Very satisfied
Satisfied
Somewhat satisfied
Not satisfied
Please comment:
4
. On average, what turn around time do you usually request? More than one option can be selected.
On average, what turn around time do you usually request? More than one option can be selected.
Emergency call outs (after hours, weekends)
4 hours - RUSH
24 hours - next day
8 hour - same day
Other (please explain)
5
. What are the main reason(s)you use EA Labs? More than one option may be selected
What are the main reason(s)you use EA Labs? More than one option may be selected
It is accreditated by NVLAP and CALA
Efficient turn around times
Location and/or convenience
Cost
Rapport with staff
Other (please specify)
6
. How satisfied are you with the quality and reliability of results provided by EA Labs?
How satisfied are you with the quality and reliability of results provided by EA Labs?
Very satisfied
Somewhat satisfied
Satisfied
Not satisfied
Please explain:
7
. How valuable is EA Labs Accreditation status (NVLAP & CALA) for your business?
How valuable is EA Labs Accreditation status (NVLAP & CALA) for your business?
Very important - Mandatory. You choose EA Labs for this specific reason.
Somewhat Important - It provides peace of mind.
Not important - You would choose EA Labs regardless.
Indifferent - It doesn't affect your business either way.
Please explain why:
8
. Have you ever used EA Labs after hours service (weekends and after office hours)?
Have you ever used EA Labs after hours service (weekends and after office hours)?
Yes
No
Not yet, but would consider it if the opportunity arose
9
. Have you used EA Labs pick up services?
Have you used EA Labs pick up services?
Yes
No
Not yet, but would consider it if the opportunity arose
10
. What areas of improvement would you like to see with EA Labs?
What areas of improvement would you like to see with EA Labs?
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