Walls Customer Satisfaction Survey
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1.
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100%
1
. COMMUNICATION & SUPPORT
Very Poor
Poor
Average
Good
Very Good
N/A
Are we quick to answer your call?
*
COMMUNICATION & SUPPORT Are we quick to answer your call? Very Poor
Are we quick to answer your call? Poor
Are we quick to answer your call? Average
Are we quick to answer your call? Good
Are we quick to answer your call? Very Good
Are we quick to answer your call? N/A
Are we quick to return your call?
Are we quick to return your call? Very Poor
Are we quick to return your call? Poor
Are we quick to return your call? Average
Are we quick to return your call? Good
Are we quick to return your call? Very Good
Are we quick to return your call? N/A
Do you get what you have requested?
Do you get what you have requested? Very Poor
Do you get what you have requested? Poor
Do you get what you have requested? Average
Do you get what you have requested? Good
Do you get what you have requested? Very Good
Do you get what you have requested? N/A
Our willingness to help?
Our willingness to help? Very Poor
Our willingness to help? Poor
Our willingness to help? Average
Our willingness to help? Good
Our willingness to help? Very Good
Our willingness to help? N/A
Our Knowledge and Competence?
Our Knowledge and Competence? Very Poor
Our Knowledge and Competence? Poor
Our Knowledge and Competence? Average
Our Knowledge and Competence? Good
Our Knowledge and Competence? Very Good
Our Knowledge and Competence? N/A
Please Comment if you rate us poor or very poor
2
. RATE THE QUALITY OF OUR WORK
Very Poor
Poor
Average
Good
Very Good
N/A
The quality of product supplied?
*
RATE THE QUALITY OF OUR WORK The quality of product supplied? Very Poor
The quality of product supplied? Poor
The quality of product supplied? Average
The quality of product supplied? Good
The quality of product supplied? Very Good
The quality of product supplied? N/A
The workmanship and finish?
The workmanship and finish? Very Poor
The workmanship and finish? Poor
The workmanship and finish? Average
The workmanship and finish? Good
The workmanship and finish? Very Good
The workmanship and finish? N/A
Design meet your requirements?
Design meet your requirements? Very Poor
Design meet your requirements? Poor
Design meet your requirements? Average
Design meet your requirements? Good
Design meet your requirements? Very Good
Design meet your requirements? N/A
The choice of products and services we provide?
The choice of products and services we provide? Very Poor
The choice of products and services we provide? Poor
The choice of products and services we provide? Average
The choice of products and services we provide? Good
The choice of products and services we provide? Very Good
The choice of products and services we provide? N/A
Value for money?
Value for money? Very Poor
Value for money? Poor
Value for money? Average
Value for money? Good
Value for money? Very Good
Value for money? N/A
Please Comment if you rate us poor or very poor
3
. DELIVERY / INSTALLATION
Very Poor
Poor
Average
Good
Very Good
N/A
Easy to work with our technicians on site?
*
DELIVERY / INSTALLATION Easy to work with our technicians on site? Very Poor
Easy to work with our technicians on site? Poor
Easy to work with our technicians on site? Average
Easy to work with our technicians on site? Good
Easy to work with our technicians on site? Very Good
Easy to work with our technicians on site? N/A
Complying with Health and Safety regulations?
Complying with Health and Safety regulations? Very Poor
Complying with Health and Safety regulations? Poor
Complying with Health and Safety regulations? Average
Complying with Health and Safety regulations? Good
Complying with Health and Safety regulations? Very Good
Complying with Health and Safety regulations? N/A
Complying with Site rules?
Complying with Site rules? Very Poor
Complying with Site rules? Poor
Complying with Site rules? Average
Complying with Site rules? Good
Complying with Site rules? Very Good
Complying with Site rules? N/A
Being on time?
Being on time? Very Poor
Being on time? Poor
Being on time? Average
Being on time? Good
Being on time? Very Good
Being on time? N/A
Getting the job completed on time?
Getting the job completed on time? Very Poor
Getting the job completed on time? Poor
Getting the job completed on time? Average
Getting the job completed on time? Good
Getting the job completed on time? Very Good
Getting the job completed on time? N/A
Please Comment if you rate us poor or very poor
4
. SERVICE
Very Poor
Poor
Average
Good
Very Good
N/A
Arriving on time?
*
SERVICE Arriving on time? Very Poor
Arriving on time? Poor
Arriving on time? Average
Arriving on time? Good
Arriving on time? Very Good
Arriving on time? N/A
Ease at dealing with service technicians?
Ease at dealing with service technicians? Very Poor
Ease at dealing with service technicians? Poor
Ease at dealing with service technicians? Average
Ease at dealing with service technicians? Good
Ease at dealing with service technicians? Very Good
Ease at dealing with service technicians? N/A
Quality of work carried out?
Quality of work carried out? Very Poor
Quality of work carried out? Poor
Quality of work carried out? Average
Quality of work carried out? Good
Quality of work carried out? Very Good
Quality of work carried out? N/A
Cleaning up afterwards?
Cleaning up afterwards? Very Poor
Cleaning up afterwards? Poor
Cleaning up afterwards? Average
Cleaning up afterwards? Good
Cleaning up afterwards? Very Good
Cleaning up afterwards? N/A
Friendliness?
Friendliness? Very Poor
Friendliness? Poor
Friendliness? Average
Friendliness? Good
Friendliness? Very Good
Friendliness? N/A
Professionalism?
Professionalism? Very Poor
Professionalism? Poor
Professionalism? Average
Professionalism? Good
Professionalism? Very Good
Professionalism? N/A
Please comment if you rate us poor or very poor
5
. AFTER SALES SERVICE
Very Poor
Poor
Average
Good
Very Good
N/A
Prompt follow-up to queries?
*
AFTER SALES SERVICE Prompt follow-up to queries? Very Poor
Prompt follow-up to queries? Poor
Prompt follow-up to queries? Average
Prompt follow-up to queries? Good
Prompt follow-up to queries? Very Good
Prompt follow-up to queries? N/A
Dealing with customer complaints?
Dealing with customer complaints? Very Poor
Dealing with customer complaints? Poor
Dealing with customer complaints? Average
Dealing with customer complaints? Good
Dealing with customer complaints? Very Good
Dealing with customer complaints? N/A
Correcting problems?
Correcting problems? Very Poor
Correcting problems? Poor
Correcting problems? Average
Correcting problems? Good
Correcting problems? Very Good
Correcting problems? N/A
Making changes?
Making changes? Very Poor
Making changes? Poor
Making changes? Average
Making changes? Good
Making changes? Very Good
Making changes? N/A
Completing paperwork?
Completing paperwork? Very Poor
Completing paperwork? Poor
Completing paperwork? Average
Completing paperwork? Good
Completing paperwork? Very Good
Completing paperwork? N/A
Please comment if you rate us poor or very poor
6
. ADMINISTRATION AND BILLING
Very Poor
Poor
Average
Good
Very Good
N/A
Our invoice accuracy?
*
ADMINISTRATION AND BILLING Our invoice accuracy? Very Poor
Our invoice accuracy? Poor
Our invoice accuracy? Average
Our invoice accuracy? Good
Our invoice accuracy? Very Good
Our invoice accuracy? N/A
Our invoice timing?
Our invoice timing? Very Poor
Our invoice timing? Poor
Our invoice timing? Average
Our invoice timing? Good
Our invoice timing? Very Good
Our invoice timing? N/A
Detail on invoice?
Detail on invoice? Very Poor
Detail on invoice? Poor
Detail on invoice? Average
Detail on invoice? Good
Detail on invoice? Very Good
Detail on invoice? N/A
Please comment of you rate us poor or very poor
7
. YOUR OVERALL SATISFACTION WITH OUR PRODUCTS AND SERVICES
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
Our quality
*
YOUR OVERALL SATISFACTION WITH OUR PRODUCTS AND SERVICES Our quality Very Dissatisfied
Our quality Dissatisfied
Our quality Neutral
Our quality Satisfied
Our quality Very Satisfied
Our quality N/A
Value for money
Value for money Very Dissatisfied
Value for money Dissatisfied
Value for money Neutral
Value for money Satisfied
Value for money Very Satisfied
Value for money N/A
Our ability to meet your needs
Our ability to meet your needs Very Dissatisfied
Our ability to meet your needs Dissatisfied
Our ability to meet your needs Neutral
Our ability to meet your needs Satisfied
Our ability to meet your needs Very Satisfied
Our ability to meet your needs N/A
Design and appearance
Design and appearance Very Dissatisfied
Design and appearance Dissatisfied
Design and appearance Neutral
Design and appearance Satisfied
Design and appearance Very Satisfied
Design and appearance N/A
The finished job
The finished job Very Dissatisfied
The finished job Dissatisfied
The finished job Neutral
The finished job Satisfied
The finished job Very Satisfied
The finished job N/A
Please comment if you are dissatisfied or very dissatisfied
8
. DOING BUSINESS WITH US IN THE FUTURE
Definitely not
Probably not
Probably
Definitely
N/A
Will you continue to buy from us?
*
DOING BUSINESS WITH US IN THE FUTURE Will you continue to buy from us? Definitely not
Will you continue to buy from us? Probably not
Will you continue to buy from us? Probably
Will you continue to buy from us? Definitely
Will you continue to buy from us? N/A
Would you recommend us to others?
Would you recommend us to others? Definitely not
Would you recommend us to others? Probably not
Would you recommend us to others? Probably
Would you recommend us to others? Definitely
Would you recommend us to others? N/A
Comment if you rate us probably not or definitely not
9
. What could we do to increase your level of satisfaction?
What could we do to increase your level of satisfaction?
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