Client Satisfaction Survey
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1. Default Section
1
. Customer Name
Customer Name
2
. Please list your project/site name or number
Please list your project/site name or number
3
. How did you hear about Formecology, LLC?
How did you hear about Formecology, LLC?
Newspaper or newsletter
Trade show
Website
Referral
Returning customer
Other (please specify)
4
. Please rate our level of service
Excellent - Exceeded project expectations
Good - Met expectations, completed project scope
Fair - Some expectations were met, not all project scope completed
Poor - Did not complete project as expected
Knowledgeable
*
Please rate our level of service Knowledgeable Excellent - Exceeded project expectations
Knowledgeable Good - Met expectations, completed project scope
Knowledgeable Fair - Some expectations were met, not all project scope completed
Knowledgeable Poor - Did not complete project as expected
Friendly & professional
Friendly & professional Excellent - Exceeded project expectations
Friendly & professional Good - Met expectations, completed project scope
Friendly & professional Fair - Some expectations were met, not all project scope completed
Friendly & professional Poor - Did not complete project as expected
Timliness of scheduling
Timliness of scheduling Excellent - Exceeded project expectations
Timliness of scheduling Good - Met expectations, completed project scope
Timliness of scheduling Fair - Some expectations were met, not all project scope completed
Timliness of scheduling Poor - Did not complete project as expected
Timliness of implementation
Timliness of implementation Excellent - Exceeded project expectations
Timliness of implementation Good - Met expectations, completed project scope
Timliness of implementation Fair - Some expectations were met, not all project scope completed
Timliness of implementation Poor - Did not complete project as expected
Tasks completed per contract
Tasks completed per contract Excellent - Exceeded project expectations
Tasks completed per contract Good - Met expectations, completed project scope
Tasks completed per contract Fair - Some expectations were met, not all project scope completed
Tasks completed per contract Poor - Did not complete project as expected
Overall communication
Overall communication Excellent - Exceeded project expectations
Overall communication Good - Met expectations, completed project scope
Overall communication Fair - Some expectations were met, not all project scope completed
Overall communication Poor - Did not complete project as expected
Quality of craft
Quality of craft Excellent - Exceeded project expectations
Quality of craft Good - Met expectations, completed project scope
Quality of craft Fair - Some expectations were met, not all project scope completed
Quality of craft Poor - Did not complete project as expected
5
. Would you like to share more about the service you received?
Would you like to share more about the service you received?
6
. Would you recommend Formecology, LLC to a friend?
Would you recommend Formecology, LLC to a friend?
Yes
No
7
. Do you know of a relative, friend or colleague in need of landscape design/build/care services?
Please tell us about it!
Do you know of a relative, friend or colleague in need of landscape design/build/care services? Please tell us about it!
8
. Are there any improvements you feel we can make to better
serve our clients?
Are there any improvements you feel we can make to better serve our clients?
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