SPH Member Satisfaction Survey 2009
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1. Membership/Customer Service

 
Please help the fitness center to better serve you, your fitness needs and concerns. Rate our service, equipment and make additional comments to help us specifically target the areas that need improvement.

5=OUTSTANDING
4=ABOVE AVERAGE
3=AVERAGE
2=BELOW AVERAGE
1=POOR

1. Level of customer service you receive

2. Availability/willingness of staff to answer your questions

3. Staff's knowledge regarding fitness

4. Staff's professionalism

5. Knowledge/competence of staff in answering membership questions (ie. fees, sign-up process, cancellations, etc.)

6. Fairness of membership rates

7. Cleanliness of the facility

8. Convenience of hours

9. Ability of the fitness center to meet your workout needs

10. Overall satisfaction with the management of the facility