Customer Satisfaction Survey for Human Resources

Fort Bend Independent School District Human Resources Department

Fort Bend ISD Human Resources is committed to providing outstanding service to its customers. We hope you will take a few minutes to provide feedback on your experience with us.

(When responding to this survey, please note that Human Resources does not handle issues related to paychecks, sick day balances, deductions, stipends, etc. Please contact the Compensation and/or Payroll Departments for assistance.)

1. My primary HR feedback regards: (check one area only)

My primary HR feedback regards: (check one area only) Human Resources in General

Employment

Diversity

Elementary

Secondary

Substitutes

Paraprofessional/Auxiliary

Other

2. Please rate your experience with the area of Human Resources you checked in Question 1:

	Excellent	Good	Fair	Poor
Courteous	*Please rate your experience with the area of Human Resources you checked in Question 1: Courteous Excellent	Courteous Good	Courteous Fair	Courteous Poor
Timely	Timely Excellent	Timely Good	Timely Fair	Timely Poor
Positive Attitude	Positive Attitude Excellent	Positive Attitude Good	Positive Attitude Fair	Positive Attitude Poor
Accurate	Accurate Excellent	Accurate Good	Accurate Fair	Accurate Poor
Helpful	Helpful Excellent	Helpful Good	Helpful Fair	Helpful Poor
Overall, the service I received was	Overall, the service I received was Excellent	Overall, the service I received was Good	Overall, the service I received was Fair	Overall, the service I received was Poor

3. Was there one thing we could have done better to provide you with excellent customer service? If so, what would that be?

Was there one thing we could have done better to provide you with excellent customer service? If so, what would that be?

4. Do you have any other comments or suggestions?

Do you have any other comments or suggestions?

5. Name and contact information should we have questions (optional). All information is kept confidential so if you have a concern, complaint, suggestion, etc., please leave your name and contact information so we may contact you. Thank you.

Name and contact information should we have questions (optional). All information is kept confidential so if you have a concern, complaint, suggestion, etc., please leave your name and contact information so we may contact you. Thank you.