2012 San Jose Downtown Association Member Survey

1. 2012 SJDA Member Survey

The San Jose Downtown Association thanks you in advance for your feedback to help us focus our priorities and programs. Your responses are critical to serving our members more fully.

All surveys received by Friday, October 19 will be eligible for a drawing for one of four Downtown Ice Family 4-packs.

Question Title

* 1. How important are the following issues to your business?

	Very Important	Moderately Important	Not Important
Cleanliness -- sidewalks / public spaces/ litter	Cleanliness -- sidewalks / public spaces/ litter Very Important	Cleanliness -- sidewalks / public spaces/ litter Moderately Important	Cleanliness -- sidewalks / public spaces/ litter Not Important
Public safety / crime	Public safety / crime Very Important	Public safety / crime Moderately Important	Public safety / crime Not Important
BART	BART Very Important	BART Moderately Important	BART Not Important
Economic climate	Economic climate Very Important	Economic climate Moderately Important	Economic climate Not Important
Homeless population	Homeless population Very Important	Homeless population Moderately Important	Homeless population Not Important
High-rise housing	High-rise housing Very Important	High-rise housing Moderately Important	High-rise housing Not Important
Parking availability	Parking availability Very Important	Parking availability Moderately Important	Parking availability Not Important
Downtown ballpark	Downtown ballpark Very Important	Downtown ballpark Moderately Important	Downtown ballpark Not Important
High-speed rail	High-speed rail Very Important	High-speed rail Moderately Important	High-speed rail Not Important
Urban design / architecture	Urban design / architecture Very Important	Urban design / architecture Moderately Important	Urban design / architecture Not Important

Question Title

* 2. Do you think the issues are better or worse than a year ago?

	Better	About the Same	Worse
Cleanliness -- sidewalks / public spaces/ litter	Cleanliness -- sidewalks / public spaces/ litter Better	Cleanliness -- sidewalks / public spaces/ litter About the Same	Cleanliness -- sidewalks / public spaces/ litter Worse
Public safety / crime	Public safety / crime Better	Public safety / crime About the Same	Public safety / crime Worse
BART	BART Better	BART About the Same	BART Worse
Economic climate	Economic climate Better	Economic climate About the Same	Economic climate Worse
Homeless population	Homeless population Better	Homeless population About the Same	Homeless population Worse
High-rise housing	High-rise housing Better	High-rise housing About the Same	High-rise housing Worse
Parking availability	Parking availability Better	Parking availability About the Same	Parking availability Worse
Downtown ballpark	Downtown ballpark Better	Downtown ballpark About the Same	Downtown ballpark Worse
High-speed rail	High-speed rail Better	High-speed rail About the Same	High-speed rail Worse
Urban design / architecture	Urban design / architecture Better	Urban design / architecture About the Same	Urban design / architecture Worse

Question Title

* 3. Please rate the following downtown services:

	Very Good	Good	Fair	Poor	Very Poor
Employee parking	Employee parking Very Good	Employee parking Good	Employee parking Fair	Employee parking Poor	Employee parking Very Poor
Customer parking	Customer parking Very Good	Customer parking Good	Customer parking Fair	Customer parking Poor	Customer parking Very Poor
Sidewalk cleaning	Sidewalk cleaning Very Good	Sidewalk cleaning Good	Sidewalk cleaning Fair	Sidewalk cleaning Poor	Sidewalk cleaning Very Poor
Graffiti removal	Graffiti removal Very Good	Graffiti removal Good	Graffiti removal Fair	Graffiti removal Poor	Graffiti removal Very Poor
Police presence	Police presence Very Good	Police presence Good	Police presence Fair	Police presence Poor	Police presence Very Poor
Community policing	Community policing Very Good	Community policing Good	Community policing Fair	Community policing Poor	Community policing Very Poor
Streetscape beautification & landscaping	Streetscape beautification & landscaping Very Good	Streetscape beautification & landscaping Good	Streetscape beautification & landscaping Fair	Streetscape beautification & landscaping Poor	Streetscape beautification & landscaping Very Poor
Tree trimming	Tree trimming Very Good	Tree trimming Good	Tree trimming Fair	Tree trimming Poor	Tree trimming Very Poor
Wayfinder / directional signs for visitors	Wayfinder / directional signs for visitors Very Good	Wayfinder / directional signs for visitors Good	Wayfinder / directional signs for visitors Fair	Wayfinder / directional signs for visitors Poor	Wayfinder / directional signs for visitors Very Poor
Marketing / promotions	Marketing / promotions Very Good	Marketing / promotions Good	Marketing / promotions Fair	Marketing / promotions Poor	Marketing / promotions Very Poor
Special events	Special events Very Good	Special events Good	Special events Fair	Special events Poor	Special events Very Poor
Permit process with city	Permit process with city Very Good	Permit process with city Good	Permit process with city Fair	Permit process with city Poor	Permit process with city Very Poor
Communications -- website / emails / newsletters	Communications -- website / emails / newsletters Very Good	Communications -- website / emails / newsletters Good	Communications -- website / emails / newsletters Fair	Communications -- website / emails / newsletters Poor	Communications -- website / emails / newsletters Very Poor
Overall customer service to members	Overall customer service to members Very Good	Overall customer service to members Good	Overall customer service to members Fair	Overall customer service to members Poor	Overall customer service to members Very Poor

Question Title

* 4. Of the following, how much emphasis should be given to each area?

	More Emphasis	About the Same	Less Emphasis
Downtown safety ambassadors	Downtown safety ambassadors More Emphasis	Downtown safety ambassadors About the Same	Downtown safety ambassadors Less Emphasis
Private security officers	Private security officers More Emphasis	Private security officers About the Same	Private security officers Less Emphasis
Uniformed Police / Sheriff officers	Uniformed Police / Sheriff officers More Emphasis	Uniformed Police / Sheriff officers About the Same	Uniformed Police / Sheriff officers Less Emphasis
Litter pick up	Litter pick up More Emphasis	Litter pick up About the Same	Litter pick up Less Emphasis
Tree trimming	Tree trimming More Emphasis	Tree trimming About the Same	Tree trimming Less Emphasis
Sidewalk washing	Sidewalk washing More Emphasis	Sidewalk washing About the Same	Sidewalk washing Less Emphasis
Festivals and special events	Festivals and special events More Emphasis	Festivals and special events About the Same	Festivals and special events Less Emphasis
Street banners and signage	Street banners and signage More Emphasis	Street banners and signage About the Same	Street banners and signage Less Emphasis
Landscaping and beautification	Landscaping and beautification More Emphasis	Landscaping and beautification About the Same	Landscaping and beautification Less Emphasis
Year-round marketing and advertising	Year-round marketing and advertising More Emphasis	Year-round marketing and advertising About the Same	Year-round marketing and advertising Less Emphasis
Public art	Public art More Emphasis	Public art About the Same	Public art Less Emphasis
Retail recruitment	Retail recruitment More Emphasis	Retail recruitment About the Same	Retail recruitment Less Emphasis
Permit expediting	Permit expediting More Emphasis	Permit expediting About the Same	Permit expediting Less Emphasis
Business retention	Business retention More Emphasis	Business retention About the Same	Business retention Less Emphasis

Question Title

* 5. In the past year, SJDA has advocated on a number of issues. Please rate the following in importance:

	Most Helpful	Somewhat Helpful	Moderately Helpful	Not very Helpful	Least Helpful
City budget priorities	City budget priorities Most Helpful	City budget priorities Somewhat Helpful	City budget priorities Moderately Helpful	City budget priorities Not very Helpful	City budget priorities Least Helpful
Parking supply, cost and convenience	Parking supply, cost and convenience Most Helpful	Parking supply, cost and convenience Somewhat Helpful	Parking supply, cost and convenience Moderately Helpful	Parking supply, cost and convenience Not very Helpful	Parking supply, cost and convenience Least Helpful
Police tactics / community policing	Police tactics / community policing Most Helpful	Police tactics / community policing Somewhat Helpful	Police tactics / community policing Moderately Helpful	Police tactics / community policing Not very Helpful	Police tactics / community policing Least Helpful
High-rise / downtown housing incentives	High-rise / downtown housing incentives Most Helpful	High-rise / downtown housing incentives Somewhat Helpful	High-rise / downtown housing incentives Moderately Helpful	High-rise / downtown housing incentives Not very Helpful	High-rise / downtown housing incentives Least Helpful
Cut red tape / expense to get permits	Cut red tape / expense to get permits Most Helpful	Cut red tape / expense to get permits Somewhat Helpful	Cut red tape / expense to get permits Moderately Helpful	Cut red tape / expense to get permits Not very Helpful	Cut red tape / expense to get permits Least Helpful
Bus Rapid Transit station locations	Bus Rapid Transit station locations Most Helpful	Bus Rapid Transit station locations Somewhat Helpful	Bus Rapid Transit station locations Moderately Helpful	Bus Rapid Transit station locations Not very Helpful	Bus Rapid Transit station locations Least Helpful
Office retention / recruitment	Office retention / recruitment Most Helpful	Office retention / recruitment Somewhat Helpful	Office retention / recruitment Moderately Helpful	Office retention / recruitment Not very Helpful	Office retention / recruitment Least Helpful
Convention Center expansion	Convention Center expansion Most Helpful	Convention Center expansion Somewhat Helpful	Convention Center expansion Moderately Helpful	Convention Center expansion Not very Helpful	Convention Center expansion Least Helpful
High-speed rail alignment	High-speed rail alignment Most Helpful	High-speed rail alignment Somewhat Helpful	High-speed rail alignment Moderately Helpful	High-speed rail alignment Not very Helpful	High-speed rail alignment Least Helpful
Urban design / architecture	Urban design / architecture Most Helpful	Urban design / architecture Somewhat Helpful	Urban design / architecture Moderately Helpful	Urban design / architecture Not very Helpful	Urban design / architecture Least Helpful

Question Title

* 6. Please rate the following SJDA affiliated events in importance:

	Very Important	Moderately Important	Not Important	No Opinion
Dine Downtown / Restaurant Week	Dine Downtown / Restaurant Week Very Important	Dine Downtown / Restaurant Week Moderately Important	Dine Downtown / Restaurant Week Not Important	Dine Downtown / Restaurant Week No Opinion
Downtown Farmers’ Market	Downtown Farmers’ Market Very Important	Downtown Farmers’ Market Moderately Important	Downtown Farmers’ Market Not Important	Downtown Farmers’ Market No Opinion
Downtown Ice	Downtown Ice Very Important	Downtown Ice Moderately Important	Downtown Ice Not Important	Downtown Ice No Opinion
Fountain Blues Festival	Fountain Blues Festival Very Important	Fountain Blues Festival Moderately Important	Fountain Blues Festival Not Important	Fountain Blues Festival No Opinion
HER city	HER city Very Important	HER city Moderately Important	HER city Not Important	HER city No Opinion
High-rise open houses	High-rise open houses Very Important	High-rise open houses Moderately Important	High-rise open houses Not Important	High-rise open houses No Opinion
Kaleid Gallery	Kaleid Gallery Very Important	Kaleid Gallery Moderately Important	Kaleid Gallery Not Important	Kaleid Gallery No Opinion
Live & Local	Live & Local Very Important	Live & Local Moderately Important	Live & Local Not Important	Live & Local No Opinion
South First Fridays	South First Fridays Very Important	South First Fridays Moderately Important	South First Fridays Not Important	South First Fridays No Opinion
Starlight Cinemas	Starlight Cinemas Very Important	Starlight Cinemas Moderately Important	Starlight Cinemas Not Important	Starlight Cinemas No Opinion

Question Title

* 7. Which SJDA committees would you participate in?

Board of Directors

Finance

Advocacy

Historic District

Marketing Arts & Dining

San Pedro Square

SoFA (South First Area) Committee

Downtown Parking Board / Parking Committee

Entertainment / Nightclub

San Jose Downtown Foundation

Downtown Design Committee

Organizational / Board Development

Commercial Property Owners

PBID / Groundwerx Board of Directors

Question Title

* 8. Which category best describes you?

Resident

Property owner

Restaurant / Cafe

Technology

Real Estate / Development

Legal

Bar / Nightclub

Banking / Financial

Construction

Personnel services

Retail store

Office

Parking

Church / non-profit

Museum / Gallery / Performing Arts

Hotel / Hospitality / Personal Service

Government

Other (please specify)

Question Title

* 9. How many employees do you have?

1-10

11-25

26-50

51-100

more than 100

Question Title

* 10. What SJDA communications vehicles do you find most helpful? Check all that apply.

sjdowntown.com website

Traditional mail from SJDA

Downtowner Online, weekly e-newsletter

SJDA bi-monthly membership meetings

1-on-1 visits

Dimensions, SJDA’s monthly newsletter

Committee meetings

sjdowntownparking.com (parking website)

SJDA emails

Meeting minutes

Question Title

* 11. Do you receive SJDA’s weekly e-newsletter Downtowner Online?

Yes

Please place me on email list

Question Title

* 12. Please provide the following information to update our mailing list and for prize eligibility:

Business Owner Name:

Name of Business:

Mailing Address:

City/State/Zip:

Phone:

Fax:

Email:

Contact Person (if different from above):

Phone:

Fax:

Email:

Thank you for taking the time to complete our survey.