Exit this survey GVI Customer Satisfaction Survey Question Title * 1. Which agency are you currently evaluating? BOARD OF EDUCATION BOARD OF ELECTIONS BUREAU OF CORRECTIONS BUREAU OF INFORMATION TECHNOLOGY BUREAU OF INTERNAL REVENUE BUREAU OF MOTOR VEHICLES CASINO COMMISSION DEPT. OF AGRICULTURE DEPT. OF EDUCATION DEPT. OF FINANCE DEPT. OF HEALTH DEPT. OF HUMAN SERVICES DEPT. OF JUSTICE DEPT. OF LABOR DEPT. OF PLANNING AND NATURAL RESOURCES DEPT. OF PROPERTY & PROC DEPT. OF PUBLIC WORKS DEPT. OF TOURISM DIVISION OF PERSONNEL FIRE SERVICES HOUSING, PARKS & RECREATION JUAN F LUIS HOSPITAL JUDICAL COUNCIL LAW ENFORCEMENT PLANNING COMMISSION LICENSING & CONSUMER AFFAIRS OFFICE OF COLLECTIVE BARGAINING OFFICE OF MANAGEMENT & BUDGET OFFICE OF THE ADJUTANT GENERAL OFFICE OF THE GOVERNOR OFFICE OF THE LT. GOVERNOR OFFICE OF VETERAN AFFAIRS PUBLIC DEFENDER'S OFFICE PUBLIC EMPLOYEES RELATIONS BOARD PUBLIC TV SCHNEIDER REGIONAL MEDICAL CENTER SUPERIOR COURT SUPREME COURT VI ELECTION SYSTEM VI HOUSING FINANCE AUTHORITY VI INSPECTOR GENERAL VI LEGISLATURE VI POLICE DEPARTMENT VI TAXICAB COMMISSION VITEMA Question Title * 2. In what district is this particular agency you will be evaluating today located? St. Thomas/St. John St. Croix Question Title * 3. How often do you come in contact with this agency? Rarely Often First Time Never Question Title * 4. In your most recent customer service experience, how did you contact the representative? In Person By Telephone Online Question Title * 5. How would you describe the level of service received? Excellent Good Average Fair Poor Question Title * 6. How would you rate the knowledge of services of the staff members who served you today? Excellent Good Average Fair Poor Question Title * 7. Would you say that the staff at this agency was courteous throughout? Strongly Agree Agree Neutral Disagree Strongly Disagree Question Title * 8. Staff was available in a timely manner? Strongly Agree Agree Neutral Disagree Strongly Disagree Question Title * 9. Staff greeted you and offered to help you. Strongly Agree Agree Neutral Disagree Strongly Disagree Question Title * 10. On average, how long did you have to wait before speaking to a service representative? I was taken care of immediately Within 3 minutes 3-5 minutes 5-10 minutes More than 10 minutes Question Title * 11. What did you like best about our customer service? Question Title * 12. How could we improve our customer service? Question Title * 13. Is there a staff person you would like to commend? Done