Customer Pulse Survey 2011

1. Gender

Gender Male

Female

2. Age Range

Age Range Under 18

18-25

26-40

40-59

60+

3. Please select your user type:

Please select your user type: Member Drop-in	Sport Partner Registered Program	Cardiac Wellness
Other (please specify)

4. How often do you visit the facility?

How often do you visit the facility? 2-3 times/week	3-5 times/week	Daily
Other (please specify)

5. What time of day do you visit the facility?

What time of day do you visit the facility? Before 9:00am

9:00am-11:30am

11:30am-1:30pm

1:30pm-4:00pm

4:00pm-8:00pm

After 8:00pm

6. What area of the facility did you use today? (check all that apply)

What area of the facility did you use today? (check all that apply) Pool Dive Tank Gym	Fitness Centre Personal Training/Nutrition Group Fitness	Triathlon Club/ETS Track
Other (please specify)

7. On a scale of 1 to 5, where 1 is extremely dissatisfied and 5 is extremely satisfied, how satisfied are you with the following:

	Extremely dissatisfied				Satisfied	N/A
Courteousness/Help from employees:	*On a scale of 1 to 5, where 1 is extremely dissatisfied and 5 is extremely satisfied, how satisfied are you with the following: Courteousness/Help from employees: Extremely dissatisfied	Courteousness/Help from employees:	Courteousness/Help from employees:	Courteousness/Help from employees:	Courteousness/Help from employees: Satisfied	Courteousness/Help from employees: N/A
General ambiance:	General ambiance: Extremely dissatisfied	General ambiance:	General ambiance:	General ambiance:	General ambiance: Satisfied	General ambiance: N/A
Facility cleanliness:	Facility cleanliness: Extremely dissatisfied	Facility cleanliness:	Facility cleanliness:	Facility cleanliness:	Facility cleanliness: Satisfied	Facility cleanliness: N/A
Equipment variety:	Equipment variety: Extremely dissatisfied	Equipment variety:	Equipment variety:	Equipment variety:	Equipment variety: Satisfied	Equipment variety: N/A
Equipment availability:	Equipment availability: Extremely dissatisfied	Equipment availability:	Equipment availability:	Equipment availability:	Equipment availability: Satisfied	Equipment availability: N/A
Finding your way around the facility:	Finding your way around the facility: Extremely dissatisfied	Finding your way around the facility:	Finding your way around the facility:	Finding your way around the facility:	Finding your way around the facility: Satisfied	Finding your way around the facility: N/A
Accessibility:	Accessibility: Extremely dissatisfied	Accessibility:	Accessibility:	Accessibility:	Accessibility: Satisfied	Accessibility: N/A
Facility communication:	Facility communication: Extremely dissatisfied	Facility communication:	Facility communication:	Facility communication:	Facility communication: Satisfied	Facility communication: N/A
Impact of events/competitions:	Impact of events/competitions: Extremely dissatisfied	Impact of events/competitions:	Impact of events/competitions:	Impact of events/competitions:	Impact of events/competitions: Satisfied	Impact of events/competitions: N/A
Pool lane availability:	Pool lane availability: Extremely dissatisfied	Pool lane availability:	Pool lane availability:	Pool lane availability:	Pool lane availability: Satisfied	Pool lane availability: N/A
Track lane availability:	Track lane availability: Extremely dissatisfied	Track lane availability:	Track lane availability:	Track lane availability:	Track lane availability: Satisfied	Track lane availability: N/A
Overall satisfaction with experience:	Overall satisfaction with experience: Extremely dissatisfied	Overall satisfaction with experience:	Overall satisfaction with experience:	Overall satisfaction with experience:	Overall satisfaction with experience: Satisfied	Overall satisfaction with experience: N/A

8. If you have an Executive Locker Room membership, please answer the following:

	Poor				Excellent	N/A
Rate your experience on a scale of 1 to 5, where 1 is poor and 5 is excellent:	*If you have an Executive Locker Room membership, please answer the following: Rate your experience on a scale of 1 to 5, where 1 is poor and 5 is excellent: Poor	Rate your experience on a scale of 1 to 5, where 1 is poor and 5 is excellent:	Rate your experience on a scale of 1 to 5, where 1 is poor and 5 is excellent:	Rate your experience on a scale of 1 to 5, where 1 is poor and 5 is excellent:	Rate your experience on a scale of 1 to 5, where 1 is poor and 5 is excellent: Excellent	Rate your experience on a scale of 1 to 5, where 1 is poor and 5 is excellent: N/A

What changes can we make to improve your experience?

9. What programs or services would you like to see at Talisman Centre?

What programs or services would you like to see at Talisman Centre?

10. Which medium do you use to keep updated on customer alerts and what's happening at Talisman Centre?

Which medium do you use to keep updated on customer alerts and what's happening at Talisman Centre? Website	Facebook	Customer Alert Boards	Customer Service Desk	Blog
Other (please specify)

11. On a scale from 1 to 5, where 1 is very unlikely and 5 is very likely please rate the following.

	Very unlikely				Very likely
How likely are you to recommend Talisman Centre to others?	*On a scale from 1 to 5, where 1 is very unlikely and 5 is very likely please rate the following. How likely are you to recommend Talisman Centre to others? Very unlikely	How likely are you to recommend Talisman Centre to others?	How likely are you to recommend Talisman Centre to others?	How likely are you to recommend Talisman Centre to others?	How likely are you to recommend Talisman Centre to others? Very likely

12. If you don’t currently have an annual membership are you considering joining?

If you don’t currently have an annual membership are you considering joining? Yes

If no, why?

13. Is there anything we could have done differently today that would have made your experience with us better?

Is there anything we could have done differently today that would have made your experience with us better?

14. Additional information:

Additional information: Postal code
Email (optional)

15. Would you like to be contacted about special offers from Talisman Centre?

Would you like to be contacted about special offers from Talisman Centre? Yes