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Lake Bluff Park District - After School Recreation Club Evaluation

Thank you for your participation in the Lake Bluff Park District ARC program. Our staff would appreciate your input regarding your experience, as your comments will assist us in making continuous improvements and provide our guests with the best possible experience.

Please rate the following categories on a 1-5 scale:
1=Very Dissatisfied, 2=Dissatisfied, 3=Satisfied, 4=Very Satisfied, 5=Extremely Satisfied

1. How would you rate the Value of the program fee you were charged?

How would you rate the Value of the program fee you were charged? 1 (Very Dissatisfied)	2 (Dissatisfied)	3 (Satisfied)	4 (Very Satisfied)	5 (Extremely Satisfied)
Comments:

2. How would you rate your Guest Service experience during the registration process?

How would you rate your Guest Service experience during the registration process? 1 (Very Dissatisfied)	2 (Dissatisfied)	3 (Satisfied)	4 (Very Satisfied)	5 (Extremely Satisfied)
Comments:

3. How would you rate the ARC instructors/counselors in the following categories?

	1 (Very Dissatisfied)	2 (Dissatisfied)	3 (Satisfied)	4 (Very Satisfied)	5 (Extremely Satisfied)
Treated participants fairly	How would you rate the ARC instructors/counselors in the following categories? Treated participants fairly 1 (Very Dissatisfied)*	Treated participants fairly 2 (Dissatisfied)	Treated participants fairly 3 (Satisfied)	Treated participants fairly 4 (Very Satisfied)	Treated participants fairly 5 (Extremely Satisfied)
Knowledge of program	Knowledge of program 1 (Very Dissatisfied)	Knowledge of program 2 (Dissatisfied)	Knowledge of program 3 (Satisfied)	Knowledge of program 4 (Very Satisfied)	Knowledge of program 5 (Extremely Satisfied)
Enthusiasm/Encouragement	Enthusiasm/Encouragement 1 (Very Dissatisfied)	Enthusiasm/Encouragement 2 (Dissatisfied)	Enthusiasm/Encouragement 3 (Satisfied)	Enthusiasm/Encouragement 4 (Very Satisfied)	Enthusiasm/Encouragement 5 (Extremely Satisfied)
Communication with parent	Communication with parent 1 (Very Dissatisfied)	Communication with parent 2 (Dissatisfied)	Communication with parent 3 (Satisfied)	Communication with parent 4 (Very Satisfied)	Communication with parent 5 (Extremely Satisfied)
Took safety precautions	Took safety precautions 1 (Very Dissatisfied)	Took safety precautions 2 (Dissatisfied)	Took safety precautions 3 (Satisfied)	Took safety precautions 4 (Very Satisfied)	Took safety precautions 5 (Extremely Satisfied)

Comments:

4. Please rate the program based on the following categories:

	1 (Very Dissatisfied)	2 (Dissatisfied)	3 (Satisfied)	4 (Very Satisfied)	5 (Extremely Satisfied)
Program organization	Please rate the program based on the following categories: Program organization 1 (Very Dissatisfied)*	Program organization 2 (Dissatisfied)	Program organization 3 (Satisfied)	Program organization 4 (Very Satisfied)	Program organization 5 (Extremely Satisfied)
Convenient schedule	Convenient schedule 1 (Very Dissatisfied)	Convenient schedule 2 (Dissatisfied)	Convenient schedule 3 (Satisfied)	Convenient schedule 4 (Very Satisfied)	Convenient schedule 5 (Extremely Satisfied)
Class/Program size	Class/Program size 1 (Very Dissatisfied)	Class/Program size 2 (Dissatisfied)	Class/Program size 3 (Satisfied)	Class/Program size 4 (Very Satisfied)	Class/Program size 5 (Extremely Satisfied)
Facility cleanliness	Facility cleanliness 1 (Very Dissatisfied)	Facility cleanliness 2 (Dissatisfied)	Facility cleanliness 3 (Satisfied)	Facility cleanliness 4 (Very Satisfied)	Facility cleanliness 5 (Extremely Satisfied)
Information available on website	Information available on website 1 (Very Dissatisfied)	Information available on website 2 (Dissatisfied)	Information available on website 3 (Satisfied)	Information available on website 4 (Very Satisfied)	Information available on website 5 (Extremely Satisfied)
Meets description of the Program	Meets description of the Program 1 (Very Dissatisfied)	Meets description of the Program 2 (Dissatisfied)	Meets description of the Program 3 (Satisfied)	Meets description of the Program 4 (Very Satisfied)	Meets description of the Program 5 (Extremely Satisfied)

Comments:

5. Please rate the Days off School field trips based on the following categories:

	1 (Very Dissatisfied)	2 (Dissatisfied)	3 (Satisfied)	4 (Very Satisfied)	5 (Extremely Satisfied)
Trip Destinations	Please rate the Days off School field trips based on the following categories: Trip Destinations 1 (Very Dissatisfied)*	Trip Destinations 2 (Dissatisfied)	Trip Destinations 3 (Satisfied)	Trip Destinations 4 (Very Satisfied)	Trip Destinations 5 (Extremely Satisfied)
Value	Value 1 (Very Dissatisfied)	Value 2 (Dissatisfied)	Value 3 (Satisfied)	Value 4 (Very Satisfied)	Value 5 (Extremely Satisfied)

Comments:

6. How did you learn about this program?

How did you learn about this program? Media Release

Seasonal Brochure

Friend

Our Website

E-Newsletter

Other (please specify)

7. Would you enroll in this program again?

Would you enroll in this program again? Yes

Comments:

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Lake Bluff Park District - After School Recreation Club Evaluation

1. How would you rate the Value of the program fee you were charged?

2. How would you rate your Guest Service experience during the registration process?

3. How would you rate the ARC instructors/counselors in the following categories?

4. Please rate the program based on the following categories:

5. Please rate the Days off School field trips based on the following categories:

6. How did you learn about this program?

7. Would you enroll in this program again?

ARC Survey
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