2011 OCLC Web Site Evaluation (United States)

Introduction

Thank you for visiting the OCLC Web site. The feedback you provide will help us to enhance the Web site to serve you better in the future. Please take two minutes of your time to give us your opinion. All results are strictly confidential.

Question Title

1. How often do you visit the OCLC Web site?

This is my first time

Daily

Weekly

Monthly

Once a month or less

Several times a year

Once a year

Less than once a year

Question Title

2. Why do you visit the OCLC Web site? (Select all that apply.)

To find out what OCLC is and what it does

To order OCLC services

To access/logon to OCLC services

To find contact information for OCLC or its partners

To find an OCLC library

To sign up for updates on OCLC activities (e.g., e-mail, RSS, podcasts, etc.)

To learn how to partner with OCLC on programs or services

To read news about the OCLC membership

To read news about programs and research

To get support information (e.g., user guides, tutorials, forms, FAQ's, etc.)

To get information about OCLC services

I clicked a link in an e-mail that took me to the site

I clicked a link on another Web site that took me to the site

Other (please specify)

Question Title

3. Did you find what you were looking for on the OCLC Web site?

Yes, I found what I was looking for

Not yet, I am still looking

No, but I found something else of interest

Question Title

4. Please rate your level of agreement with the following statements about the OCLC Web site.

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Not applicable
It is easy to navigate	It is easy to navigate Strongly agree	It is easy to navigate Agree	It is easy to navigate Neither agree nor disagree	It is easy to navigate Disagree	It is easy to navigate Strongly disagree	It is easy to navigate Not applicable
The layout is well organized	The layout is well organized Strongly agree	The layout is well organized Agree	The layout is well organized Neither agree nor disagree	The layout is well organized Disagree	The layout is well organized Strongly disagree	The layout is well organized Not applicable
I can easily find what I need	I can easily find what I need Strongly agree	I can easily find what I need Agree	I can easily find what I need Neither agree nor disagree	I can easily find what I need Disagree	I can easily find what I need Strongly disagree	I can easily find what I need Not applicable
I would use this site again	I would use this site again Strongly agree	I would use this site again Agree	I would use this site again Neither agree nor disagree	I would use this site again Disagree	I would use this site again Strongly disagree	I would use this site again Not applicable
I would recommend this site to others	I would recommend this site to others Strongly agree	I would recommend this site to others Agree	I would recommend this site to others Neither agree nor disagree	I would recommend this site to others Disagree	I would recommend this site to others Strongly disagree	I would recommend this site to others Not applicable

Please provide comments, if any, on your responses to Question 4.

Question Title

5. Overall, do you think the pages on the OCLC Web site have too much information, too little information or just the right amount of information?

Too much information

Just the right amount of information

Too little information

Question Title

6. If available on the OCLC Web site, which social collaboration tools would be of interest to you? (Select all that apply.)

Product-specific user forums

Support knowledgebase

Discussion groups for different library types

Discussion groups for library school students

The ability to personalize the oclc.org home page with a favorites page, last visited, etc.

The ability to receive system alerts on mobile devices

The ability to rate or comment on pages, including documentation

Other (please specify)

Question Title

7. Please provide comments or suggestions, if any, for recommended improvements and/or additions to the OCLC Web site.

Question Title

8. How would you prefer to communicate with OCLC? (Select all that apply.)

Contact individual staff directly

Call a central number

Complete a contact form

Instant messaging

Forums and online communities

Other (please specify)

Question Title

9. Job Function:

Associate/Assistant Director

Billing

Cataloging

Children's/Youth Services

Collection Development

Digital/Archivist

Director

ILL

Library School Student

Library User

Reference

Systems

Training Coordinator

Other (please specify)