Employment Centre Client Evaluation Survey

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1. Which Employment Centre do you visit/have you visited the most?

Which Employment Centre do you visit/have you visited the most?   Armstrong Enderby Lumby

2. The Employment Centre I use was easy to find:

The Employment Centre I use was easy to find:   Yes No

3. How did you first hear about the Employment Centre?

How did you first hear about the Employment Centre?   From a newspaper ad A friend told me about it A relative told me about it A poster	Internet search Facebook Pamphlet Walk / drive by
Other (please specify)

4. How often do you use/did you use the Employment Centre?

How often do you use/did you use the Employment Centre?   Daily 2-3 times per week Once per week Once every 2 weeks Once per month Less than once per month

5. Please indicate whether you Strongly Disagree, Disagree, Agree or Strongly Agree with the following statements.

	Strongly Disagree	Disagree	Agree	Strongly Agree
Staff are knowledgeable about local employers	Please indicate whether you Strongly Disagree, Disagree, Agree or Strongly Agree with the following statements. Staff are knowledgeable about local employers Strongly Disagree	Staff are knowledgeable about local employers Disagree	Staff are knowledgeable about local employers Agree	Staff are knowledgeable about local employers Strongly Agree
I feel welcome at the Employment Centre	I feel welcome at the Employment Centre Strongly Disagree	I feel welcome at the Employment Centre Disagree	I feel welcome at the Employment Centre Agree	I feel welcome at the Employment Centre Strongly Agree
The staff are eager to help me	The staff are eager to help me Strongly Disagree	The staff are eager to help me Disagree	The staff are eager to help me Agree	The staff are eager to help me Strongly Agree
The staff are friendly	The staff are friendly Strongly Disagree	The staff are friendly Disagree	The staff are friendly Agree	The staff are friendly Strongly Agree
Staff greet me when I come into the centre	Staff greet me when I come into the centre Strongly Disagree	Staff greet me when I come into the centre Disagree	Staff greet me when I come into the centre Agree	Staff greet me when I come into the centre Strongly Agree

Comments

6. I first came to the Employment Centre (check all that apply):

I first came to the Employment Centre (check all that apply):   To get advice on training To get advice on starting a business Access to the Internet Photocopy/fax my resume To use a computer Check the job board	To get help with my resume To meet with an Employment Counsellor To research local employers To network with other job seekers To apply for Employment Insurance To apply for Income Assistance
Other (please specify)

7. How many times have you met with your Employment Counsellor?

How many times have you met with your Employment Counsellor?   1-3 4-6 more than 6

8. Meeting one-to-one with the Employment Counsellor has (check all that apply):

Meeting one-to-one with the Employment Counsellor has (check all that apply):   Helped me start a business Helped me with transportaton costs Helped me obtain certificates (1st aid, WHMIS, Foodsafe etc.) Resulted in a job interview Helped me secure funding for training Helped me find a job Helped me through a personal crisis Helped me research specific employers Helped me increase my knowledge of the local labour market Boosted my confidence that I would find a job Helped me discover a new career

Other(please explain)

9. Do you feel that the services you received from the Employment Counsellor:

Do you feel that the services you received from the Employment Counsellor:   Met my needs completely Partially met my needs, but could have been better (please explain below) Did not me my needs at all (please explain below)

Comments:

10. Please indicate whether you Strongly Disagree, Disagree, Agree or Strong Agree with the following statements:

	Strongly Disagree	Disagree	Agree	Strongly Agree
The computer programs are sufficient for my needs	Please indicate whether you Strongly Disagree, Disagree, Agree or Strong Agree with the following statements: The computer programs are sufficient for my needs Strongly Disagree	The computer programs are sufficient for my needs Disagree	The computer programs are sufficient for my needs Agree	The computer programs are sufficient for my needs Strongly Agree
The computer programs are easy to find	The computer programs are easy to find Strongly Disagree	The computer programs are easy to find Disagree	The computer programs are easy to find Agree	The computer programs are easy to find Strongly Agree
I can do an online job search easily	I can do an online job search easily Strongly Disagree	I can do an online job search easily Disagree	I can do an online job search easily Agree	I can do an online job search easily Strongly Agree

Comments

11. Using the following scale, please indicate how satisfied you are with the service you have received at the Employment Centre.

	Very Unsatisfied				Satisfied					Very Satisfied
Degree of Satisfaction	Using the following scale, please indicate how satisfied you are with the service you have received at the Employment Centre. Degree of Satisfaction Very Unsatisfied	Degree of Satisfaction	Degree of Satisfaction	Degree of Satisfaction	Degree of Satisfaction Satisfied	Degree of Satisfaction	Degree of Satisfaction	Degree of Satisfaction	Degree of Satisfaction	Degree of Satisfaction Very Satisfied

Comments

12. Can you think of additonal services that could be added to the Employment Centre?

Can you think of additonal services that could be added to the Employment Centre?

13. Do you have any other comments you would like to make?

Do you have any other comments you would like to make?

14. Are you?

Are you?   Male Female

15. Please indicate your age by selecting the appropriate age group below.

Please indicate your age by selecting the appropriate age group below.   15-19 20-25 26-30 31-39

40-49 50-59 60+

16. Finally, would you recommend the Employment Centre to a friend or relative?

Finally, would you recommend the Employment Centre to a friend or relative?   Yes No

If no, why not?