ITS Computer Labs

How Are We Doing?

Please take a few minutes to fill out this survey to help us better serve you. ITS welcomes your feedback and your answers will be kept confidential. Thank you for your participation.

1. Why do you visit the computer labs? (Check all that apply)

Why do you visit the computer labs? (Check all that apply) course work

personal reasons

other

2. In general, how would you rate the quality of service in the Computer Labs?

In general, how would you rate the quality of service in the Computer Labs? Outstanding

Good

Adequate

Needs improvement

Poor

3. Did a lab assistant greet you on your way in?

Did a lab assistant greet you on your way in? Yes

4. Did the computer you used have the needed software installed?

Did the computer you used have the needed software installed? Yes	No
What software did you use or what software was lacking?

5. Was the lab environment reasonably clean?

Was the lab environment reasonably clean? Yes

6. How many hours per week do you work in the labs?

How many hours per week do you work in the labs? Less than one hour

2-4 hours

5-10 hours

Over 10 hours

7. Are the Lab Assistants clearly identifiable with visible nametags?

Are the Lab Assistants clearly identifiable with visible nametags? Yes

8. Are the lab assistants knowledgeable and helpful?

Are the lab assistants knowledgeable and helpful? Always	Most of the Time	Sometimes	Rarely	Never
What help did you require?

9. Please rate the lab assistants' knowledge level:

Please rate the lab assistants' knowledge level: Excellent

Good

Average

Below Average

10. If applicable, type the name of the lab technician who assisted you:

If applicable, type the name of the lab technician who assisted you:

11. Have you previously submitted responses on this same survey?

Have you previously submitted responses on this same survey? Yes	No
If yes, how has your experience changed since your last submission?

12. Please enter any additional comments or suggestions you may have:

Please enter any additional comments or suggestions you may have:

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