Customer Survey
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1. We value your feedback on the services we provide at Community Planning and Development

Please rate the services that apply to you.

	Excellent	Good	Fair	Poor
Timeliness of response or service	*If you OBTAINED A BUILDING PERMIT: Timeliness of response or service Excellent	Timeliness of response or service Good	Timeliness of response or service Fair	Timeliness of response or service Poor
Knowledge of staff	Knowledge of staff Excellent	Knowledge of staff Good	Knowledge of staff Fair	Knowledge of staff Poor
Accuracy of information	Accuracy of information Excellent	Accuracy of information Good	Accuracy of information Fair	Accuracy of information Poor
Courtesy of staff	Courtesy of staff Excellent	Courtesy of staff Good	Courtesy of staff Fair	Courtesy of staff Poor


Timeliness of response or service	*If you OBTAINED A ZONING PERMIT: Timeliness of response or service	Timeliness of response or service	Timeliness of response or service	Timeliness of response or service
Knowledge of staff	Knowledge of staff	Knowledge of staff	Knowledge of staff	Knowledge of staff
Accuracy of information	Accuracy of information	Accuracy of information	Accuracy of information	Accuracy of information
Courtesy of staff	Courtesy of staff	Courtesy of staff	Courtesy of staff	Courtesy of staff


Timeliness of response or service	*If you HAD AN INSPECTION PERFORMED: Timeliness of response or service	Timeliness of response or service	Timeliness of response or service	Timeliness of response or service
Knowledge of staff	Knowledge of staff	Knowledge of staff	Knowledge of staff	Knowledge of staff
Accuracy of information	Accuracy of information	Accuracy of information	Accuracy of information	Accuracy of information
Courtesy of staff	Courtesy of staff	Courtesy of staff	Courtesy of staff	Courtesy of staff

	Excellent	Good	Fair	Poor
Timeliness of response or service	*If you MADE A PAYMENT FOR A PERMIT, LICENSE, OR DOCUMENT: Timeliness of response or service Excellent	Timeliness of response or service Good	Timeliness of response or service Fair	Timeliness of response or service Poor
Knowledge of staff	Knowledge of staff Excellent	Knowledge of staff Good	Knowledge of staff Fair	Knowledge of staff Poor
Accuracy of information	Accuracy of information Excellent	Accuracy of information Good	Accuracy of information Fair	Accuracy of information Poor
Courtesy of staff	Courtesy of staff Excellent	Courtesy of staff Good	Courtesy of staff Fair	Courtesy of staff Poor


Timeliness of response or service	*If you PARTICIPATED IN A PLANNING EFFORT: Timeliness of response or service	Timeliness of response or service	Timeliness of response or service	Timeliness of response or service
Knowledge of staff	Knowledge of staff	Knowledge of staff	Knowledge of staff	Knowledge of staff
Accuracy of information	Accuracy of information	Accuracy of information	Accuracy of information	Accuracy of information
Courtesy of staff	Courtesy of staff	Courtesy of staff	Courtesy of staff	Courtesy of staff

If there are any OTHER services which you would like to provide feedback on, please specify:

	Excellent	Good	Fair	Poor
Timeliness of response or service	*If you specified ANOTHER SERVICE in response to the previous question, please rate that service. Timeliness of response or service Excellent	Timeliness of response or service Good	Timeliness of response or service Fair	Timeliness of response or service Poor
Knowledge of staff	Knowledge of staff Excellent	Knowledge of staff Good	Knowledge of staff Fair	Knowledge of staff Poor
Accuracy of information	Accuracy of information Excellent	Accuracy of information Good	Accuracy of information Fair	Accuracy of information Poor
Courtesy of staff	Courtesy of staff Excellent	Courtesy of staff Good	Courtesy of staff Fair	Courtesy of staff Poor

Please rate the overall service you received: Excellent

Good

Fair

Poor

Please feel free to share other comments or suggestions with us.

If you would like us to contact you for additional information, please provide your name and e-mail address or phone number.

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