DU-COMM / 9-1-1 Customer Satisfaction SurveyDU-COMM / 9-1-1 Customer Satisfaction Survey

Your feedback will help us serve your 9-1-1 call better in the future.

1. What was the date and approximate time of your call?

What was the date and approximate time of your call?

2. For us to track the call, please provide an answer to one of the following questions:
What is the phone number you called 9-1-1 from?
What is the address and town you called 9-1-1 from?

For us to track the call, please provide an answer to one of the following questions: What is the phone number you called 9-1-1 from? What is the address and town you called 9-1-1 from?

3. Did you place your call from a:

Did you place your call from a: A) wireless (cell) phone

B) wireline phone

4. DU-COMM is working diligently to provide the very best 9-1-1 service possible. Your input is important to us. Please complete the following survey regarding your phone call.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Promptness in Answering the Phone	*DU-COMM is working diligently to provide the very best 9-1-1 service possible. Your input is important to us. Please complete the following survey regarding your phone call. Promptness in Answering the Phone Excellent	Promptness in Answering the Phone Good	Promptness in Answering the Phone Adequate	Promptness in Answering the Phone Poor	Promptness in Answering the Phone Unacceptable	Promptness in Answering the Phone N/A
Communicating Clearly and Effectively	Communicating Clearly and Effectively Excellent	Communicating Clearly and Effectively Good	Communicating Clearly and Effectively Adequate	Communicating Clearly and Effectively Poor	Communicating Clearly and Effectively Unacceptable	Communicating Clearly and Effectively N/A
Competency	Competency Excellent	Competency Good	Competency Adequate	Competency Poor	Competency Unacceptable	Competency N/A
Courtesy	Courtesy Excellent	Courtesy Good	Courtesy Adequate	Courtesy Poor	Courtesy Unacceptable	Courtesy N/A
Attitude	Attitude Excellent	Attitude Good	Attitude Adequate	Attitude Poor	Attitude Unacceptable	Attitude N/A
Overall Satisfaction	Overall Satisfaction Excellent	Overall Satisfaction Good	Overall Satisfaction Adequate	Overall Satisfaction Poor	Overall Satisfaction Unacceptable	Overall Satisfaction N/A

5. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

DU-COMM / 9-1-1 Customer Satisfaction Survey

How Are We Doing?