Auntie Marta's Client Satisfaction Survey
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1. Please rate your satisfaction with the overall level of service provided by Auntie Marta’s.

Please rate your satisfaction with the overall level of service provided by Auntie Marta’s. Extremely satisfied

Very Satisfied

Satisfied

Not Satisfied

Very Dissatisfied

If you selected Satisfied, Dissatisfied or Very Dissatisfied, please explain why.

2. Would you recommend Auntie Marta’s?

Would you recommend Auntie Marta’s? Absolutely Would

Would

Would Not

Absolutely Would Not

If you selected Would Not or Absolutely Would Not, please explain why.

3. What has your experience been with Auntie Marta’s online pet sitting program?

What has your experience been with Auntie Marta’s online pet sitting program? Great…love it!

Good

Fair

Poor…don’t like system

If you selected Fair or Poor, please explain why.

4. Please rate your customer service representative in the following categories.

	Excellent	Good	Fair	Poor
Punctuality	*Please rate your customer service representative in the following categories. Punctuality Excellent	Punctuality Good	Punctuality Fair	Punctuality Poor
Professional and Courteous	Professional and Courteous Excellent	Professional and Courteous Good	Professional and Courteous Fair	Professional and Courteous Poor
Responsiveness	Responsiveness Excellent	Responsiveness Good	Responsiveness Fair	Responsiveness Poor
Attentiveness	Attentiveness Excellent	Attentiveness Good	Attentiveness Fair	Attentiveness Poor
Knowledge of Your Pet(s)	Knowledge of Your Pet(s) Excellent	Knowledge of Your Pet(s) Good	Knowledge of Your Pet(s) Fair	Knowledge of Your Pet(s) Poor

If rated Fair or Poor, please explain why.

5. Name of your Customer Service Representative

Name of your Customer Service Representative

6. If you’re happy with our service, please tell others.

If you’re unhappy, please tell us.

Thank you for taking the time to complete this survey.

If you’re happy with our service, please tell others. If you’re unhappy, please tell us. Thank you for taking the time to complete this survey. Name:
Email Address:

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