LabCalls - Customer Feedback

1. Default Section

 
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1. Please indicate "Yes" or "No" to the following.
YesNo
Was this your first time using the LabCalls system?
Were your test results available in the time frame indicated on your LabCalls Reminder Card?
Prior to the implementation of the LabCalls system, did you receive your test results in a timely manner?
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2. Prior to the implementation of the LabCalls system, did you have to contact the practice on more than one occasion to obtain your results?
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3. If you answered "Yes" to Question 2 above, please indicate the average number of times you had to contact the practice to receive your results.
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4. Did the use of the LabCalls system make it more convenient for you to obtain your test results?
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5. Which method of result retrieval did you use to obtain your most recent test results?
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6. Please rate the ease of retrieving your test results via the method identified in the previous question.
DifficultSomewhat DifficultEasyVery Easy
Ease of Retrieving Results
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7. Please rate the importance of the ease of receiving your test results and the importance of being able to retrieve your results at any time and from any location.
Not ImportantSomewhat ImportantImportantVery Important
Importance of the ease of receiving your test results.
Importance of retrieving results 24/7.
Importance of retrieving results from any location.
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8. After using the LabCalls system, please indicate your preferred method of receiving your test results.
1st Choice2nd Choice3rd Choice
Receive Telephone Call From Practice
Retrieve Results Via the Phone From LabCalls
Retrieve Results Via the LabCalls Website
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9. Do you feel that the LabCalls Lab Result Reporting system is an improvement and added benefit to your care?
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10. Please indicate your age.
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