Information Technology Survey since 08/2009 to current

1. Latest Contact for Service

Our goal is to provide you with the best possible service; please help by answering the following questions.

What was the nature of your latest contact with us? New Equipment Setup/Installation

Problem Resolution

Software Installation

Other (please specify)

If the contact was for problem resolution, was this a recurring problem? Yes

	Excellent	Very Good	Good	Fair	Poor	No Opintion
Professionalism	Please rate the following categories regarding Information Technology staff: Professionalism Excellent	Very Good	Good	Fair	Poor	No Opintion
Courteousness	Courteousness Excellent	Very Good	Good	Fair	Poor	No Opintion
Helpfullness	Helpfullness Excellent	Very Good	Good	Fair	Poor	No Opintion
Your overall experience	Your overall experience Excellent	Very Good	Good	Fair	Poor	No Opintion
Timeliness of response	Timeliness of response Excellent	Very Good	Good	Fair	Poor	No Opintion
Usefullness of IT web pages	Usefullness of IT web pages Excellent	Very Good	Good	Fair	Poor	No Opintion

Overall, what letter grade would you give our service? A

How well can you perform your job duties with your current computer? Very well

Pretty well

Just barely getting by

Can't do my job

Describe how your job is impacted:

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