Financial Aid Customer Service Survey
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1
. During your most recent contact with the Financial Aid Office, who was the representative who assisted you?
During your most recent contact with the Financial Aid Office, who was the representative who assisted you?
Receptionist
Assistant Director
Director
Student Worker
2
. How would you rate the following:
Excellent
Very Good
Good
Fair
Poor
How would you rate the representative’s ability to help you or get you to someone who could help you?
How would you rate the following: How would you rate the representative’s ability to help you or get you to someone who could help you? Excellent
Very Good
Good
Fair
Poor
How would you rate the representative’s overall knowledge of your problem or question?
How would you rate the representative’s overall knowledge of your problem or question? Excellent
Very Good
Good
Fair
Poor
How would you rate the representative on being courteous?
How would you rate the representative on being courteous? Excellent
Very Good
Good
Fair
Poor
How would you rate the representative on their willingness to assist you?
How would you rate the representative on their willingness to assist you? Excellent
Very Good
Good
Fair
Poor
How would you rate the representative on being able to help you resolve (even when not expected resolution) your issue or need?
How would you rate the representative on being able to help you resolve (even when not expected resolution) your issue or need? Excellent
Very Good
Good
Fair
Poor
3
. Which of the following qualities of the representative stood out as being superior? (check all that apply)
Which of the following qualities of the representative stood out as being superior? (check all that apply)
Patient
Enthusiastic
Listened Carefully
Friendly
Responsive
None
Other (please specify)
4
. In evaluating your most recent customer service experience with the Financial Aid Office:
Excellent
Very Good
Good
Fair
Poor
How was the overall quality of service you received?
In evaluating your most recent customer service experience with the Financial Aid Office: How was the overall quality of service you received? Excellent
Very Good
Good
Fair
Poor
5
. Comments:
Comments:
6
. If willing, please provide your name for follow up contact from the Financial Aid Office:
If willing, please provide your name for follow up contact from the Financial Aid Office:
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