New City Library - Audiovisual User Survey 2008

You can help us improve our service to you!

Please answer the following questions about your experiences using New City Library's Audiovisual Department.

An asterisk (*) denotes a required response.

1. How often do you visit New City Library's Audiovisual (AV) Department?

How often do you visit New City Library's Audiovisual (AV) Department? At least once a week

Once every two weeks

A few times a month

A few times every six months

Rarely

2. What formats do you take out? (Check all that apply.)

What formats do you take out? (Check all that apply.) DVDs - Adult

DVDs - Children's

Videos - Adult

Videos - Children's

CD-ROMs - Adult

CD-ROMs - Children's

Music - Adult

Music - Children's

Games - Wii

Games - PS3

Games - PS2

Games - GameCube

Games - Xbox

Games - Xbox 360

3. The following questions involve the Blue-ray DVD format.

	Yes	No
Do you have a Blue-ray DVD player or a PS3 console?	The following questions involve the Blue-ray DVD format. Do you have a Blue-ray DVD player or a PS3 console? Yes	No
Are you planning on purchasing one within the next 6 months?	Are you planning on purchasing one within the next 6 months? Yes	No
...Within the next year?	...Within the next year? Yes	No
Would you like the AV Dept. to provide DVDs in Blu-ray format?	Would you like the AV Dept. to provide DVDs in Blu-ray format? Yes	No

4. Are there any other audiovisual formats we do not carry that you would like to see circulating?

Are there any other audiovisual formats we do not carry that you would like to see circulating?

5. Are there particular areas of the DVD collection that you feel need to be expanded or improved? Please explain.

Are there particular areas of the DVD collection that you feel need to be expanded or improved? Please explain.

6. Do you use our music collection?

Do you use our music collection? Yes	No
If not, is there any particular reason why you do not?

7. Do you feel our foreign language selection is adequate?

Do you feel our foreign language selection is adequate? Yes I don't use those AV materials	No
If you think it is NOT adequate, please explain.

8. Are you satisfied with the customer service provided by this department?

Are you satisfied with the customer service provided by this department? Yes	No
If not, please explain.

9. Do you have any additional comments?

Do you have any additional comments?

10. Contact information (OPTIONAL):
If you choose to provide it, your contact information will not be shared outside of the library. If you would like someone from the AV Department to contact you, please indicate "Yes" in the first box provided.

Contact information (OPTIONAL): If you choose to provide it, your contact information will not be shared outside of the library. If you would like someone from the AV Department to contact you, please indicate "Yes" in the first box provided. Would you like us to contact you (Yes/No)?
Name
Phone
Email

We want to know what you think